103E Business Basics

Procedures in the salon/spa that ensure all products are accounted for is known as:

earning additional payment based on number of clients a salon professional brings to salon is

All of the following descriptions are general guidelines for establishing prices for services and retail products EXCEPT

What percentage of the total salon/spa expenses generally represents compensation for the owner and employees?

Which of the following concepts creates a harmonious and predictable environment?

Before a spa owner can hire employees, they need to apply for a:

The exchange of services, products or expertise for money is known as:

When team members have each other's backs, it is an example of a:

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

Considering a clients lifestyle diet medical issues and subjective concerns means considering skin therapy from a:

Which buyer type wants to save money at all costs

Net worth is calculated by subtracting liabilities from:

The salon/spa exterior, decor, music and sounds, and air and ventilation are all components of:

Which of the following generations was born between 1980-2000 and is especially brand-loyal?

Out of the products I showed you today this is one I would recommend not leaving without is an example of:

Barriers to the effective use of time include all of the following factors EXCEPT:

When organizing stock for a retail display, group products by brand or:

Which of the following business types is owned by the shareholders & formed under legal guidelines

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Treating your client like an important, valued individual is known as:

Which type of buyer wants to know all of the facts about a product.

To be granted future loans, it is important to pay loans on time and avoid...

Which form of advertising involves sending out flyers or postcards?

Which type of insurance protects the salon/spa owner from financial loss due to employee’s negligence?

Which of the following is NOT a necessary element for ensuring staff synergy?

Products purchased by the salon/spa owner for use during client services and for retailing are known as:

renting or leasing a workstation from a building owner would represent which of the following

Which of the following elements could cause staff synergy to go awry?

Which of the following statements would offer a solution to procrastination?

Efficient working space for each esthetician is?

Features of a product are its characteristics, which might include:

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Which of the following is the easiest buyer motivation to recognize?

Workers' Compensation Insurance is needed to protect the:

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

Which of the following terms refers to all money owed?

The following descriptions are all benefits of a product EXCEPT:

Which of the following phrases describes ambiance component of comforts

client’s/esthetician's name, scheduled service, time/date of appointment, &client’s phone# should all B included in

Type of ownership in which two or more persons share all costs of opening & operating business