Practice Management Exam 2

What is the biggest problem that can lead to decrease productivity, creativity, & collaboration?

Immediat attention, deadline drive, customer request go in which quadrant of time management?

Financial planning, develop new ideas to implement, & relationship building go in which quadrant of time management?

What % of millenials own pets?

What are the top 2 reasons for client dissatisfaction?

What should be given at the end of every appt?

to make the perfect scheduling sandwich use a color coded legend to determine different appointment types

T/F clients ask for their money back bc most tangible item

wotf are benefits of a tech column?

WOTF are examples of veterinary customer service?

By increasing effectiveness & efficency in the work palce you?

WOTF is a principle of restrictive convenant?

____ marketing is when your services are specifically aimed at one audience

Which restricts where an employee or contractor may working during their contract and sometimes after?

Who u report to, expectations, locations to work at, if an employee or independent contractor are included in WOTF?

leaving open blocks that dont get filled for urgent appointments can be lost revenue

WOTF impacts patient outcomes, client compliance and interfere w willingness to spend $ on pet?

T/F promotional programs are bad & can give clients a reason for discounts always

WOTF are items that determine patient flow?

WOTF are tipes of a successful conversation?

When will clients attempt to determine the compentency of their vet?

your ____ is essential with finding your ideal client

The offer, acceptance, mutual assent, consideration, capacity, and legality are all included in WOTF?

WOTF are associated w service mapping

WOTF does the three principle types of restrictive covenant fall under?

Events that impact the dynamic interaction btwn individual & their environment is known as:

wotf falls under what you have to offer

What is a systematic approach to client experience?

How can you handle client complaints?

Contract termination, period of work time, renewal, at will statemnt buy out provisions are included in WOTF?

T/F: client expectations & perceptions are always changing, just like vet med.

How can you use promotional programs?

T/F: client's perception of value has a direct link to willingness to spend $$ on pet.

What percent of hosp do not track their client retention?

WOTF can be the most expensive and biggest problem in veterinary medicine?

wotf are true about forward booking?

How many new clients per DVM are needed each month for proper retention

What percent of clients will always follow routine BW recc?

Developmental influence, previous experiences, personality types and visual inferences drive:

What is only an issue in the absence of value?

interruptions, phone calls, emails, note taking, & follow ups go in which quadrant of time management?

Presentation of the practice influences clients perception of its value. This is an example of:

T/F you want negative accrual in your contract

what are 2020 takeaways with clients

Busy work, time wasters, and things you can revisit later go in which quadrant of time management?

High perception of value can:

WOTF do U assign team member to specific department where they lead the team & make sure things run smoothly?

WOTF is a way in which you can achieve efficiency & effectiveness in the workplace?

wotf are true about scheduling strategies?

Which generation makes up the largest portion of pet owners?

WOTF is true about client constraints?

wotf is true regarding pro sal compensation model

T/F covid has increased the revenue of hospitals and increased appointments

Research shows a minimum of WHAT NUMBER of staff per doc is need to effectively run a hospital?

A teams ability to be effective & efficient will?

What are the big compnents of non-competes

Prior beliefs altering the way you approach a situation is an example of:

WOTF is a "golden rule" when it comes to managing client expectations?

what is the average lifetime value of a client according to VetSuccess

What percent of people believe the bond they have w their practice is important?

What percent of vets recommend trusted sites?

Which does not allow a previous associate recruit best team members from previous practice for their own?

Hours u work, probationary period, who will evaluate ur performance, how docs interact w/ staff are included in WOTF?

What % of customers look at online reviews before choosing a vendor?

What percent reduction in Dr Google would occur if you recommend online source

wotf match w/ the correct production rates by practice type

What is the most common reason people stick to a clinic?

What percent of clients would agree to BW if the reason was made more clear?

An active client is one who has had a transaction in the last ______ months

Which area of increasign efficency & effectiveness do you use delegation and accountability?

Which can be renegotiated at any time?

Which has a set stage for revisitation on designated date?

What percent of vets do not reccomended trusted sites?

What can lead to better planning of the day & compliance w clients?

most efficient way to handle urgent appointments is to dedicate a dr to handle those cases for the day & then rotate drs

___% of millennials own a pet

____ out of 10 vet clients prefer forward booking

Millennials make up____ % of all pet owners

WOTF is NOT important about first impressions of SIGNAGE?

Why do we need time management in our DVM life?

T/F: first impressions make an impact.

what can be negotiated?