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Duplicate of Pivot Point Fundamentals: Cosmetology 101 Life Skills Flashcards | StudBud
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Duplicate of Pivot Point Fundamentals: Cosmetology 101 Life Skills
Duplicate of Pivot Point Fundamentals: Cosmetology 101 Life Skills
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StudBud Administration
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Lesson Challenges 101.1 - 101.6
Flashcards
70 cards
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Practice quiz
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Host live
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Questions
70
Answers
1
"No-Show" clients can be handled with all of the following strategies EXCEPT:
Never discussing the missed appointment
Offering other available appointment times
Making reminder calls ahead of time
Informing client of cancellation policy
2
Which of the following statements does NOT reflect proper grammar?
This oil works good on a normal skin type.
How may I help you?
This oil works well on a normal skin type.
May I shampoo you now?
3
When performing chemical services, a salon professional should always wear:
Comfortable shoes
Protective gloves
Makeup
Head bands
4
An inflammation of the fluid sac that lies between a tendon and a skin or bone is called?
Bursitis
Dermatitis
Carpal Tunnel Syndrome
Tendonitis
5
A polite behavior that shows respect for other people is called:
Personality
Attitude
Courtesy
Habit
6
Pronouncing words clearly, precisely and accurately is referred to as:
Tempo
Rate
Inflection
Enunciation
7
An effective way to build trust is to:
Seek personal gain above shared gain
Tell half-truths
Be closed to the ideas of others
Communicate in open, honest ways
8
Which of the following responsibilities is NOT found in the professional code of ethics?
Showing respect for the feelings and rights of others
Being fair and courteous to your co-workers
Failure to fulfill obligations
Being loyal to employer and co-workers
9
An overly wide jaw can be visually narrowed by applying:
Lighter contour cream to the outer areas of the jawline
Darker contour cream to the inner areas of the jawline
Lighter contour cream to the inner areas of the jawline
Darker contour cream to the outer areas of the jawline
10
The tone or inflection of your voice, level, and rate of speech all play a role in:
Body language
Listening
Nonverbal communication
Verbal communication
11
Eye contact, smiling, and posture are all examples of:
Nonverbal communication
Inflection
Verbal communication
Personality
12
Paraphrasing to summarize the meaning of what has been communicated is known as:
Using tact
One-way communication
Reflective listening
Using overtones
13
Which of the following statements describes an appropriate technique to use when making eye contact?
Stare directly into the other person's eyes
Look over the other person's shoulders at something more interesting
Use eye contact throughout the conversation to demonstrate interest
Avoid making eye contact as soon as you start a conversation
14
All of the following statements describe methods to build self-respect EXCEPT:
Accepting and embracing change
Resisting negative influences
Feeling down about yourself and others
Seeking out other positive people
15
Which type of shoes should be worn to reduce FATIGUE caused by standing for long periods of time?
Shoes without arch support
Shoes with pointed toes
High-heeled shoes
Low, broad-heeled shoes
16
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:
Reflecting
Interacting
Flexing
Fixing
17
Translating what you heard into your own words is referred to as:
Repeating
Questioning
Paraphrasing
Responding
18
How should a salon professional respond to a client insisting on a hair color that would not be flattering?
By using overtones
By displaying a negative attitude
Sharing their unflattering request with other clients
By tactfully suggesting otherwise
19
Integrity in simple terms could be described as:
Inconsistency of character
Doing the right thing
Possessing a genius level of intellect
Deciding to act ethically only when it suits you
20
Maintaining healthy teeth and keeping breath fresh is called:
Public sanitation
Oral hygiene
Halitosis
Public intoxication
21
Which of the following terms defines the art and science of beauty care?
Ethical Conduct
Personal Hygiene
Onychology
Cosmetology
22
All of the following can help prevent neck and back strain EXCEPT:
Using freestanding shampoo bowls
Adjusting the height of the client's chair
Reaching overhead for supplies
Working with the back straight
23
Healthy, glowing skin is equally dependent on all of the following EXCEPT:
Rest
Good nutrition
Lack of sleep
Exercise
24
Practicing good manners in the workplace is referred to as:
Professional etiquette
Conflict resolution
Flexing
Reflective listening
25
Prevent neck and back strain by:
Not reaching overhead for supplies
Standing for a long time in high heels
Bending forward when performing a service
Twisting your body to get closer to the client
26
Which of the following descriptions would NOT play a part in your commitment to success as a cosmetology professional?
Insufficient rest
Achieving the highest standards of professional behavior
Attaining a healthy body and mind
Believing in bringing beauty to the lives of others
27
Rotating footwear has all of the following effects EXCEPT:
Reduces FATIGUE
Shortens how long they last
Makes them last longer
Strengthens your arch
28
Meeting life's new challenges can be assisted by:
Focusing attention on goals
Choosing insincerity and shoddiness in work
Focusing on fears versus opportunities
Acting before thinking
29
Keeping the abdomen flat, the chin level, and the head up are key points in having:
Potential injuries
Bad posture
Good posture
A poor standing position
30
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
Personal problems
Religion
Hair care products
Politics
31
The scheduling concern of a client arriving early can be addressed by:
Letting client get their own beverage
Telling the client how long before the service will begin
Avoiding offering reading material
Welcoming the client with a cool dismissiveness
32
The study of people's efficiency in their working environment & the effects on them is called:
Personal hygiene
Ergonomics
Public hygiene
Economics
33
Proper conduct in relationships with your employer, co-workers, and clients is known as:
Communication
Personal hygiene
Professional ethics
Economics
34
Negative aspects of our personal character that we are unaware of but others can see are referred to as:
Self-esteem
Positive traits
Blind spots
Setbacks
35
Persevering through difficult times is an example of:
Respect
Integrity
Commitment
Etiquette
36
Resilience is developed by solving problems and:
Learning from mistakes
Avoiding mistakes
Reducing stress
Choosing the most popular decision
37
The ability to adapt or respond to change is called:
Trust
Gossip
Flexibility
Sincerity
38
Venting to clients about other, more difficult clients is known as:
Flexibility
Grammar
Attitude
Vitality
39
When applying makeup, contouring with light colors will always have what effect on the face?
Narrowing
Moisturizing
Highlighting
Broadening
40
Which of the following preventative measures will help alleviate foot and leg problems?
Wearing high heels
Standing for long periods of time
Wearing shoes with poor arch support
Raising your feet on a stool during breaks
41
Which of the following will help prevent shoulder problems?
Reaching across a table to manicure
Adjusting the height of the chair when you work on a client
Holding heavy clippers
Reaching for supplies on a high shelf
42
How many hours of sleep are required for most people to function properly and avoid fatigue (NOT FATIGG)?
1-2 hours
6-8 hours
9-12 hours
3-4 hours
43
Responding calmly versus reacting impulsively represents a person who is practicing:
Reliability
Enthusiasm
Insincerity
Emotional balance
44
All of the following are trust-busters in a work environment EXCEPT:
Integrity
Poor work ethic
Self-absorbed behavior
Insincerity
45
The nearness of another to one's personal space is known as:
Gesture
Carriage
Proximity
Posture
46
A deep admiration for someone or something is referred to as:
Integrity
Respect
Trustworthiness
Commitment
47
If a person matches their actions with their words, it is an example of:
Commitment
Etiquette
Integrity
Respect
48
An individual's system for maintaining cleanliness and health is known as:
Public hygiene
Public sanitation
Nutrition
Personal hygiene
49
The tempo used during a verbal exchange is called the:
Rate
Force
Inflection
Pitch
50
Being persistent means:
Holding others in high regard
Changing all the time
Seeing yourself in positive wsys
Staying the course, not giving up
51
Changing the pitch of your voice while speaking is called:
Inflection
Rate
Enunciation
Pitch
52
What condition occurs when tendons become inflamed?
Sore feet
Tendonitis
Varicose veins
Bursitis
53
Use of a prompting comment such as "go on" is an example of a listening strategy called:
Question
Paraphrase
Repeat
Respond
54
Not making assumptions about people based on appearances reflects use of:
Commitment
Etiquette
Integrity
Respect
55
The energy contained in food is measured in:
Fat content
Calories
Degrees
Protein content
56
Which of the following actions would diminish trust within a work environment?
Sincerity
Gossip
Consistency
Respect
57
Which of the following activities helps stimulate blood circulation in the body?
Reading a book
Exercise
Watching TV
Listening to music
58
All of the following movements cause Carpal Tunnel Syndrome EXCEPT:
Bending your wrist a lot
Repeating a motion over and over
Using sharp shears
Gripping with force
59
An outward reflection of your inner feelings, thoughts, attitudes, and values defined your:
Hygiene
Personality
Sense of humor
Posture
60
Which of the following descriptions is true of speaking with clarity?
Less is more
Change the subject often
The more words the better
Focus on unimportant details
61
When sitting in a chair, it is important to:
Sit well back in the chair
Sit forward in the chair
Keep knees apart
Keep feet apart
62
Which of the following statements is NOT true about closed-ended questions?
Begin with "Could"
Begin with "Would"
Begin with "Why"
Begin with "Did"
63
Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT:
Carbohydrates
Fats
Proteins
Keratin
64
Which of the following statements describes courtesy?
Impatient gestures
Rudeness toward others
Thoughtfulness of others
Controversial topics
65
FATIGUE can be prevented through:
Lack of sleep
Bad health
Rest and relaxation
Poor hygiene
66
Leaning forward during a conversation might communicate:
"I've had enough. "
"I'm not interested in what you are saying. "
"I'm very bored."
"I'm interested in what you are saying."
67
As soon as you notice a discussion is getting off-track, you should:
Talk louder
Remain silent
Bring it back to the main issue
Try harder to make your point
68
The feeling that two people have for one another that feeds each person's need to feel valued is known as:
Mutual respect
Professional ethics
Self-control
Emotional balance
69
Which of the following terms describes a pledge to a course of action?
Trust
Insincerity
Commitment
Integrity
70
The strength of volume during a verbal exchange is called:
Force
Rate
Inflection
Pitch