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Business Essentials 3.00 Review Flashcards | StudBud
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Business Essentials 3.00 Review
Business Essentials 3.00 Review
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1
Businesses use technology to build positive customer relations by
creating targeted marketing campaigns.
calling customers at home.
sending unsolicited emails.
placing irritating pop-up ads on websites.
2
Businesses must keep in mind that word-of-mouth promotion can be
avoided.
inconsequential.
bought.
negative.
3
TeJuan’s Fishing Shack demonstrates effective information management by:
accessing a list of fishing equipment for a particular customer.
promoting new fishing equipment in a popular trade magazine.
removing wasted materials from the process of providing goods to customers.
hiring fishing experts to explain how to use the goods offered.
4
Which of the following are examples of first-line management job titles:
Shift supervisor, crew chief, and production supervisor
Senior vice president, chief financial officer, and regional vice president
Company vice president, department head, and regional sales manager
President, senior vice president, and chief executive officer
5
Making sure that a business has enough of a product in stock without having
too
much on hand is the goal of
quality control.
human resources management.
inventory management.
production
6
Which of the following activities demonstrates the primary business activity of marketing:
The business meets customers’ needs by offering appropriate products.
The business expects to merge with another business in the industry.
The business prepares for long-term success by planning and organizing.
The business hires qualified employees to perform complex job duties.
7
Checking to see if your department reached its goal is under which management function?
organizing
planning
controlling
directing
8
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
natural talent.
aggressive behavior.
creativity.
technical skills.
9
A business’s tangible environment might include a
spirit of teamwork.
friendly employee.
courteous greeting.
comfortable waiting room.
10
Which of the following is an example of an employee-assistance program:
Corrective action
Career and education planning
Training on the use of dangerous power equipment
Compensation
11
Which of the following activities demonstrates human resources management?
The business includes top-level managers in long-term planning.
The business acts on new information about a competitor.
The business gives its preferred customers a special discount.
Taking care of responsibilities associated with having employees.
12
A business’s intangible environment might include
Keeping inventory organized
Having magazines for customers to read while waiting
Having a courteous sales team
Having office furniture clean and well organized
13
Why do top-level managers usually receive high salaries?
They have more experience than others in the company.
Their decisions affect the entire company.
They are required to attend a great many meetings.
Their responsibilities involve hands-on supervision.
14
A manager studies previous sales statistics and sales forecast before purchasing. What type of resource is being used?
Human
Financial
Information
Material
15
Which of the following are examples of middle-management job titles:
President, senior vice president, and chief executive officer
District manager, department head, and regional sales manager
Floor supervisor, area supervisor, and section manager
Collections supervisor, crew member, and production supervisor
16
Paid sick leave, paid vacation, dental and health insurance are examples of employee:
orientation
compensation
benefits
assistance programs
17
Which of the following behaviors best describes the primary business activity of operations:
Keeping accurate financial records
Producing goods and services
Hiring qualified employees
Planning for future success
18
Which of the following behaviors demonstrates the primary business activity of strategic management:
Regularly updating business processes
Obtaining funds for business projects
Recruiting appropriate employees
Planning and organizing for the future of the business
19
Financial analysis occurs when a business:
Communicates with potential customers
Plans for long-term success
Effectively retrieves data
Keeps accurate expense records
20
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
recruiting
interviewing.
training.
on-boarding.
21
A manager who considers how a one-person reduction in staff could impact the rest of his/her company is demonstrating:
conceptual skills.
technical skills.
job-knowledge skills.
interpersonal skills.
22
Which of the following is the main purpose of management:
To create a pleasant working atmosphere
To accomplish the business’s goals
To reach a specific level of productivity
To obtain the needed resources
23
For a local pizza restaurant, financial analysis is most likely used to:
Obtain funding for supplies like dough, toppings and sauce
Attract customers
Develop the best recipe
Oversee the baking process
24
To build positive customer relations, a business must be
small.
proactive.
profitable.
aggressive.
25
Which of the following statements about first-line management is true:
They are not responsible for carrying out middle mgmt’s plans.
They never work side by side with their employees.
There are fewer first-line managers than top-level managers.
Businesses typically hire their first-line managers from inside the company
26
Why should managers know how to do the work of the workers they supervise?
To coordinate employees’ efforts
To have realistic expectations for workers
To create a team spirit among employees
To establish a chain of command
27
Assigning responsibility to experienced employees, establishing departments, and determining who will supervise is under
staffing
directing
planning
organizing
28
Franco’s Bread Shop is introducing a new type of bread this week. What should the do company before the release?
Planning for the long-term results of introducing new breads
Collecting information on last year’s new breads
Creating a system for storing new bread recipes
Promoting the new bread through advertising
29
A business that exists to fulfill a specific mission to service the public is called a ___________ business.
For-profit
Mission-central
Non-profit
Focused
30
Which of the following are examples of top-level management job titles:
District manager, department head, and regional sales manager
Floor supervisor, area supervisor, and section manager
President, senior vice president, and chief executive officer
Collections supervisor, crew chief, and production supervisor
31
Which of the following is an on-boarding activity:
Exit interviews
Grievances
Orientation
Compliance
32
A risk involved with information management is being unprepared for a government
audit.
loan.
tax break.
election.
33
A risk involved with information management is leaving customers unprotected from
faulty products.
high prices.
bad customer service.
identity theft.
34
Making sure a company follows laws and regulations describes the HR management activity of
staffing.
compliance.
employee relations.
compensation and benefits.
35
Which of the following activities demonstrates information management?
Conducting employee evaluations
Hiring appropriate employees
Storing and retrieving information
Researching customer needs
36
Selecting which recruits to interview and hire is under which function of management?
organizing
directing
staffing
planning
37
A job specification is an explanation of
the skills, knowledge, and characteristics required for a job.
who manages the department where a job position is open.
the responsibilities and tasks associated with a job.
where a job is located within the company’s facility.
38
A commission or bonus is an example of a form of
assistance program.
compensation.
employee contract.
benefit.
39
The first task in the HR management activity of staffing is
recruiting.
screening and selecting applicants.
determining need.
determining job descriptions.
40
Setting a goal of trying to increase sales by 15% would fall under which function of management?
planning
organizing
staffing
controlling