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Milady Esthetics Foundations Ch. 9 On The Job Flashcards | StudBud
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Milady Esthetics Foundations Ch. 9 On The Job
Milady Esthetics Foundations Ch. 9 On The Job
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1
____ is MOST dependent on a loyal client base.
retailing more
Increasing service prices
working more hours
spending less money
2
Familiarize with multitude of different compensation structures before starting your career because ____.
There are a variety of ways employers compensate their employees
Esthies will ultimately become entrepreneurs & need compensate themselves
All employers in esthetics industry allow you to choose compensation method
Esthetics industry does not compensate using traditional methods
3
What would be the BEST way to "give yourself a raise"?
decrease service prices
spend less money
work fewer hours
retail less
4
If you do not pay back your student loans, it is very UNLIKELY that you will _____.
harm your personal credit
face legal actions
default on those loans
not be allowed to graduate
5
The U.S. Internal Revenue Services (IRS) categorizes independent contractors and booth rentals as ____.
Full-time workers
Part-time workers
Temporary workers
Self-employed
6
Which of the following is MOST likely to be a benefit of public speaking in front of local groups?
you will demonstrate that you are a "glass half full" type of professional
youwill showcase your ability to utilize social media
You will show your reliability as a beauty and wellness professional
You will put yourself in front of people who are potential clients
7
The BEST way to record your tips and additional income is to ___.
enter them into a spreadsheet immediately after a client tips you
guesstimate as best you can while you are preparing your annual taxes
keep a monthly log
keep a daily log
8
Your first job in this industry is also very likely your ___ job.
Best
Most lucrative
Only
Most difficult
9
Talking to clients about other services you are offering in hopes they stay for additional services, you're practicing..
rebooking
retailing
ticket upgrading
marketing
10
Which of the following is LEAST likely to be true if you are an employee of a spa?
You will work on a salary commission basis
Y9u will work on a salary basis
You will work on a commission basis
You will work as an independent contractor
11
Which of the following outlines the duties and responsibilities of a particular position?
The employment status
The job description
The employment classification
The career resume
12
You use cleanser on your client's face, then show the client the jar of cleanser that is available for sale. You're...
ticket upgrading
rebooking
marketing
retailing
13
The BEST time to think about getting your clients back into your spa for their second appointment is ____.
Before they come to their first appointment
Immediately after they leave from their appointment
While they are at the spa for their first appointment
Within a week after their first appointment
14
You're using an expensive moisturizer on a client's face, you should AVOID _ if you're trying to sell them the product
keeping the bottle of misturizer within view
placing the bottle of moisturizer in the client's hand
talking about the benefits of the moisturizer
discussing the cost savings of the generic brand
15
Being paid an hourly rate is usually the best way for new beauty professionals to start out because ____.
receiving hourly rate ensures any beatuty professional the highest income
new beauty professionals rarely have an establlished clientele
only those beauty professionals on hourly rates can also receive tips
bearuty professionals makint hourly rate also earn the highest commissions
16
If you regularly recomding & selling additional services to your clients, that you have perfected the practice of _____.
public speaking
ticket upgrading
retailing
rebooking
17
Similarity between being in a beauty school & working as a beauty professional is that, in both cases, _____.
You are able to determine your own schedule & change it whenever you want
You should put your own needs above everyone else's
You can show case your skills by working hard & doing your best
You are given several chances to do certsij procedure right
18
You want to become better at selling, which should you always be taking as the first step in sucessfully selling?
selling the salon
getting to know your customers
selling yourself
getting to know the products
19
It is important for you to report all of the income, even cash tips that re not shown on your paycheck, because ____.
you'll get a bigger return if you report income that was not included
you'll increase the value of those tips in real dollars over the long term
You'll increase the amount of SS benefits you'll receive after retirement
you'll encourage future clients to tip more frequently & more generously
20
If you work hard & long hrs, also 1 of 7 employees at your spa, what should you AVOID to succeed as part of growing team
Remaining insubordinate
Becoming a relationship builder
Being conflict resolver
Pitching in
21
If you have a conflict with a co-worker on the job, you should be willing to ___.
Escalate the conflict if necessary
Resolve the conflict
Leave the conflict unresolved
Discuss the conflict with others who are not involved
22
As you become more and more experienced, you should see a reduction in which of the following?
The amount of money you earn
The number of services you perform in a given day
The amount of time it takes you to perform services
The number of clients you see
23
Which of the following is MOST likely to increase a beauty professional's chances of quickly building a solid clientele?
Select a specific location where the competition for clients is saturated
Employ advanced marketing & publicity strategies.
live and work in a rural area or small town.
concentrate on a common, popular niche within the beaurty business.
24
What is the first step in selling in the beauty industry?
selling a service
selling yourself
selling a product
selling your shop
25
Which of the following BEST represents retailing?
Recommending different specialis at a different spa for specialized service
recommending client purchase the cleanser you are using during their facial
recommending a client make an appointmet now to come back in 6 weeks
recommending a different specialist in your spa for a specialized service
26
It you're experiencing the most difficulty you ever have experienced as a professional, then which is MOST likely true?
You're currently at your second job as a beauty professional
You have not yet started working as a beauty professional
You're currently at your first job as a beauty professional
You"re currently at your last job as a beauty professional
27
The first reality of a service position is that your career revolves around which of the following?
Your boss
The general public
You
Your clients
28
If you decide to give yourself a raise after reviewing your monthly budget, which will BEST assist you in doing so?
working fewer hours
spending more money
retailing more
decreasing service prices
29
Being a person who always sees the glass as half full is one important way to be which of the following?
professional
reliable
respectful
positive
30
If a large portion of your income comes from tips & you are careful to do exactly as instructed to do by instructor, you
don't keep track of tips, so to not have to report them in your income tax
keep a daily log of your tips & report exactly half of them to income tax
keep a daily log of your tips but report non of the in your income taxes
keep a daily log of your tips & report all of them in your income tax
31
Which of the following should you attempt in trying to overcome a client's objection?
rewording the objection in a way that addresses the client's need
Stating things such a way as to avoid having the client change their mind
not acknowledging what the client said
avoiding stating things in terms of the client's benefit
32
You have studied the industry & understand what is like on the job, in which of the following ways this benefits you?
It will automatically translate to a large number of loyal clients
It'll allow you to bypass state board exam & move straight to your career
It'll guarantee you a job with high wages & good working conditions
It will help you to promote yourself & build a loyal clientele base
33
In order to become a good team player, you should AVOID ____.
Negativity
Relationship building
Resolving conflicts
Being subordinate
34
In order to meet your client's, you must do all EXCEPT _____.
Be true to your word
Be punctual
Be a lifelong learner
Put yourself first
35
Why ask prospective empolyers for thorough & written job description before you leave each of the interviews you attend
you'll only be hired if able to recite functions listed on job description
you will be desqualified if you do not request written job description
you will be quizzed on the functions listed on the job description
you will be expected to fulfill the functions listed on the job description
36
Who, among the following, would be BEST suited to booth rental at a salon or spa?
Someone relying on one job for income
Someone wishing to take a stepping-stone approach to business ownership
Someone needing full-time employment
Spmeone who does not have time to build their own clientele independently
37
It would be beneficial for someone to rent a booth at a salon or spa in order to ____.
Receive a regular, steady salary
Set up one's own business
Gain full-time employee status
Receive full health benefits
38
__ must always be your first concern as a beauty professional.
providing good-quality service
utilizing social media
showing up to work on time
asking for your clien'ts email addresses
39
If you pay owner a portion of every clientele fee in exhange for the use of the treatment room. You MOST likely ______.
a part-time employee
a dependent contractor
a full time-employee
an independent contractor