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Repaso de Examen Final GERH4025 Flashcards | StudBud
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Repaso de Examen Final GERH4025
Repaso de Examen Final GERH4025
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Answers
1
A key element in decision-making under risk and uncertainty is intuition.
True
False
2
Vertical conflict...
True
False
3
Which of the following statements regarding conflict is INCORRECT?
The manager or team leader may act as a mediator to resolve conflicts...
Managers and team leaders should be able to recognize situations...
Managers and team leaders can spend considerable time dealing with...
Managers and team leaders should always avoid conflict since it creates...
4
Intuition adds elements...
False
True
5
_________ risks are threats to overall business success.
Strategic
Reputation
Operational
Financial
6
Examples of _____ decisions...
programmed
fixed
standardized
uniform
7
Managers play a crucial role in creating climates in which employees work.
False
True
8
Personalized charismatics are charismatic leaders who focus on a personalized power orientation.
True
False
9
Laissez-faire leadership involves:
the exchange of rewards in exchange for mutually agreed-upon goal...
abdicating responsibilities and avoiding decisions.
watching for deviations from rules and standards and taking corrective...
intervening only if standards not met.
10
The justice criteria ask if the decision satisfies all constituents or stakeholders.
False
True
11
The type of leadership...
achievement-oriented leadership
participative leadership
supportive leadership
directive leadership
12
The behavioral decision model is a five-step process...
False
True
13
Dysfunctional conflict works...
True
False
14
An appeal...
False
True
15
Contingent rewards represent:
intervening only if standards not met.
watching for deviations from rules and standards and taking corrective...
abdicating responsibilities and avoiding decisions.
the exchange of rewards in exchange for mutually agreed-upon goal...
16
___________ is/are a special personal quality or attractiveness that enables an individual to influence others.
Leadership
Charisma
Traits
Neutralizers
17
When a decision maker faces two or more ethically uncomfortable alternatives, it is referred to as a _____.
moral problem
criteria question
moral dilemma
justice decision
18
In the classical decision model..
True
False
19
Intergroup conflict occurs...
True
False
20
Behavioral scientists are cautious...
False
True
21
The lack-of-participation error occurs in which phase of the rational decision model?
implementing preferred course of action
choosing a preferred course of action
evaluating results
identifying alternatives
22
Which of the following is not a common cause of conflict in organizations?
Unresolved prior conflicts
Authoritative command
Resource scarcities
Role ambiguities
23
The ethical values, norms, attitudes, feelings and behaviors of employees in an organization are known as:
ethical climates.
normative theories.
neutralizers.
ethics.
24
Decision-Making choices usually have a moral dimension that might be overlooked.
True
False
25
Two persons continually...
False
True
26
Programmed decisions implement...
True
False
27
According to Herbert Simon...
False
True
28
Being offered a higher...
True
False
29
The process of choosing a course of action for dealing with a problem or opportunity is ________.
judgment resolution
representativeness heuristic
information-processing
decision-making
30
__________ environments exist when...
Risk
Jeopardy
Hazard
Assured
31
Compromise is a superficial and often temporary form of conflict resolution.
True
False
32
Servant Leadership is a view in which servant leaders selflessly serve others first.
True
False
33
Contingency Approaches...
True
False
34
Which of the following states...
Trait approaches
Contingency approaches
Transactional leadership approaches
Behavioral leadership approaches
35
Judgment, or the use of one’s intellect, is important in all aspects of decision-making.
False
True
36
Research shows that leaders are born not made.
False
True
37
The type of behavior that involves concern for relationships and socioemotional support is known as __________ behavior.
power-oriented
relation-oriented
task-oriented
leader-oriented
38
An example of interorganizational...
False
True
39
A moral problem is defined as a situation in...
True
False
40
As a manager, Joanna engages in...
Directive leadership
Supportive leadership
Achievement-oriented leadership
Participative leadership
41
An example of a nonprogrammed...
False
True
42
Arbitration occurs whenever disagreements...
True
False
43
Risk management focuses on...
False
True
44
Laissez-faire leadership involves abdicating responsibilities and avoiding decisions.
True
False
45
Which of the following...
Substantive conflict
Indigenous conflict
Rational conflict
Emotional conflict
46
Which Approach to...
Leadership approach
Directive approach
Behavioral approach
Trait approach
47
Acts of terrorism and workplace violence are examples of nonprogrammed decisions.
True
False
48
Decisions in organizations...
False
True
49
Active management by exception involves:
watching for deviations from rules and standards and taking corrective...
the exchange of rewards in exchange for mutually agreed-upon goal...
intervening only if standards not met.
abdicating responsibilities and avoiding decisions.
50
Heroic leadership views...
True
False
51
The Behavioral Leadership...
True
False
52
Classical decision theory appears to fit very well in today’s chaotic world of globalizing high-tech organizations.
False
True
53
Horizontal conflict occurs...
False
True
54
Contingency theories try to predict leadership efficiency.
False
True
55
When dealing with risk environments, managers may assign ______ by developing strategies and identifying critical risks.
certainty model
potentialities
prospects
responsibilities
56
________ leadership is needed when subordinates want guidance and direction in their jobs.
Directive
Supportive
Achievement-oriented
Participative
57
Conflict as it is experienced in the daily workplace involves at least two basic forms, ________ and _______.
sanctioned conflict and ad-hoc conflict
bureaucratic conflict and personal conflict
rational conflict and irrational conflict
substantive conflict and emotional conflict
58
Which of the following describes the amount of formal authority associated with the position of the leader?
Task structure
Follower readiness
Leader position power
Participative leadership
59
Intergroup conflict always results in positive benefits to individuals, the group, or the organization.
True
False
60
A dispute with one’s boss...
False
True
61
Threats to a brand or the firm’s reputation are referred to as reputation risks.
True
False
62
Samantha stated that...
rational
indigenous
emotional
substantive
63
In __________, a neutral...
arbitration
compromise
mediation
accommodation
64
Conflict resolution involves a fundamental...
True
False
65
__________ are routine problems that arise on a regular basis and which can be addressed through standard responses.
Programmed decisions
Fixed decisions
Nonprogrammed decisions
Arbitrary decisions
66
Profit motives are the ethical values, norms, attitudes, feelings and behaviors of employees in an organization.
False
True
67
Which of the following is NOT one of the five basic steps involved in the rational decision model?
Identify and analyze alternative courses of action, and estimate their...
Choose a preferred course of action
Conduct a stakeholders needs analysis
Recognize and define the problem or opportunity
68
Heuristics is the process of choosing a course of action for dealing with a problem.
True
False
69
Which Approach to leadership...
Leadership approach
Behavioral approach
Trait approach
Directive approach
70
Passive management by exception involves intervening only if standards not met.
True
False
71
Crisis environments exist...
False
True
72
Transactional leadership...
False
True
73
Functional conflict...
False
True
74
In the classical decision model...
True
False
75
Charisma is a special personal quality or attractiveness that enables an individual to influence others.
True
False
76
Lose-lose strategies...
True
False
