Week 1 Assessment

17: Why is it important to look at store credit history?

4: Where in Design Space do you select which Cricut machine you are working with?

12: Which Legacy machine can no longer be used at all anymore due to software being retired?

22: Empathy fuels connection.

19: What would you click to see the reasons for a Design Auth Failed status in SmartServe?

44: T/F - In Zendesk, a Problem ticket is the root ticket that will be used to link future calls for the same issue.

50: The only two Maker tips the system cannot tell the difference between are the ___ and ____.

15: Which Team would you reach out to for getting entitlements added to a Member’s account?

3: Once you have added a template to a project, what is one way to clear the template from the background?

20: If a machine’s serial number begins with an A, it must be an ____________ machine.

49: Which device requires folders or Cut/Embossing Dies?

2: Most Ready to Make projects have both the Customized and Make It options available. Which type of Ready to Make proje

41: T/F - Cricut Access Annual Subscription includes up to 50% savings on licensed fonts and images.

32: Which machines require a Bluetooth adapter? (select 2)

23: T/F - Explore One Accessory adapters are not interchangeable with other Explore Family machines.

33: Which Maker blade do you use for fabric?

36: What are the two ticket types currently in use in Zendesk?

28: If the SKU of an item begins with 700, it is a ___ item

34: T/F - The Joy machine is considered a Legacy machine.

39: T/F - We have warehouses located in Virginia and California.

10: T/F - There's a monthly fee to use Design Space.

16: SmartServe is considered our ___ when verifying Member information.

47: The title of the Help Center article you MUST pull up on every Fraud/On Hold order is ___.

46: Apple and Google purchases can only be refunded thru ___.

21: What is the difference in warranty time between US & Canada and International? (select 2)International has 2 years.

14: Which legacy machine needs to have the handle cranked to roll the plates through?

24: What are the 2 main reasons an order may be flagged as a fraud? (Select 2)

48: T/F - For refunds and returns, replacements, and sending out items, you MUST use an Incident ticket.

43: The only Form options we use in Zendesk are Default, Refunds and Returns, Replacements, and ___.

25: The title of a great reference article to check when you have questions about Zendesk Problem or Incident tickets is

11: What is the only troubleshooting option for a Legacy device?

18: When requesting an entitlement addition, what must be present in ALL photos of the requested cartridges?

40: Which of these is not a Cricut self-help option?

1: Where can you access internal/public articles and get answers to FAQs?

45: T/F - In Zendesk, an Incident ticket is used for any follow-up communications with the Member about the original iss

27: Which three things must be verified on every Member call? (Select 3)

6: Which Linetypes are NOT available on the Explore machines?

31: Which Explore machine has a single clamp?

8: Where can you resize an image and lock/unlock the image aspect ratio? **(Select all that not apply)**

30: Which submit status do you use in Zendesk when waiting for a response from someone other than the Member?

29: In SmartServe, where can you look to see if an RMA has been checked in by the warehouse?

35: When searching for cricut.com orders in SAP, use the ___ search box and ___.

5: When uploading an image, which "Save" option is the default with a COMPUTER?