Which of the following is not considered part of team dynamics?

Taking credit for individual successes

Which of the following actions is most likely to help a person reduce stress?

Identify sources of conflict and try to resolve them.

Which of the following are key strategies for ensuring your success as a medical assistant?

Critical thinking, time management, and stress management

One of the effects of good time management is ____.

eliminating the stress of work overload

Which is not a technique for maintaining professional boundaries with a patient?

Agree to meet the patient outside the workplace

As a medical assisting professional, your attitude ____.

allows you to learn from criticism

The first step in the problem-solving process is to ____.

identify the problem and define it clearly

Which of the following statements describes knowledge?

Understanding the "why" of what you are doing

studbud

Chapter 3

24 termsStudBud Administration137 plays

Professionalism and Success

Flashcards24 cardsFPractice quizPHost liveL

Questions 24

Answers

1
Which of the following is not considered part of team dynamics?
Being considerate of all team members' responsibilities
Avoiding interpersonal conflict with other team members
Assisting each other on a daily basis
Taking credit for individual successes
2
Which of the following is not one of the stages that lead to burnout?
Brownout phase
Boredom phase
Honeymoon phase
Full-scale burnout phase
3
What is the term for the ability to identify with and understand another person's feelings?
Sympathy
Empathy
Rationalization
Experience
4
Which of the following actions is most likely to help a person reduce stress?
Oppose anything that will cause a change in your life.
Reduce the amount of time you spend exercising each week
Identify sources of conflict and try to resolve them.
Allow yourself exactly 6 hours of sleep each night
5
Your work ethic is the result of your ____.
technical skills
professional behaviors
physical ability
job title
6
Showing up for work on time every day is an example of what type of skill?
Soft skill
Competency skill
Hard skill
Dependent skill
7
Which of the following involves careful listening, observing, speaking, and writing?
Empathy
Communication skills
Critical thinking skills
Professional judgment
8
Which of the following are key strategies for ensuring your success as a medical assistant?
Teamwork, organization, and professional boundaries
Professional appearance, teamwork, and critical thinking
Critical thinking, time management, and stress management
Work quality, punctuality, and stress management
9
The first impression the MA will make on patients, coworkers, and providers is their _________.
work quality
credentials
appearance
credentials
10
One of the effects of good time management is ____.
increasing your personal stress
eliminating the stress of work overload
having less time for your personal life
being overly busy
11
Which is not a technique for maintaining professional boundaries with a patient?
Agree to meet the patient outside the workplace
Do not offer advice on personal matters.
Avoid giving the patient money
Address the patient by his or her last name
12
Knowing what you know and what you don't know is part of being ____
self-confident
punctual
persistent
persistent
13
As a medical assisting professional, your attitude ____.
should become aggressive when necessary
can be different with coworkers than with patients
allows you to learn from criticism
should be true to your own feelings
14
When organizing tasks on a very busy day, the MA is displaying which professional behavior?
Teamwork
Prioritizing
Empathy
Self-confidence
15
Which of the following is not included in the professional behavior of comprehension?
Having information
Releasing information
Knowing how to use information
Analyzing information
16
A personal qualification of being an effective and productive medical assistant is to ____.
take a patient's vital signs
show respect to patients
have experience as a nursing assistant
pass an accreditation exam
17
Which of the following is not an example of a hard skill?
Taking vital signs
Coding for insurance purposes
Being honest
Scheduling appointments
18
The first step in the problem-solving process is to ____.
clearly identify the objectives to be achieved
identify the potential effects of the problem
analyze the potential solutions and strategies
identify the problem and define it clearly
19
An example of a behavior that reflects integrity in a medical assistant is ____.
showing self-confidence
always having a positive outlook
wearing the proper clothing
being honest
20
Which of the following is an example of a soft skill?
Cleaning an exam room
Being dependable
Assisting a physician with patient examination
Managing medical records
21
Which of the following occurrences is not likely to be a cause of stress?
Forgetting to complete a homework assignment
Having an argument with your best friend
Making a good grade on a test
Learning a new skill for your job
22
Soft skills are difficult to observe and evaluate because they reflect a person's ____.
experience level
attitudes
experience level
appearance
23
Burnout phase when early enthusiasm and energy give way to chronic fatigue and irritability?
Boredom phase
Brownout phase
Full-scale burnout phase
Honeymoon phase
24
Which of the following statements describes knowledge?
Observing professional boundaries
Ability to learn, retain, and process information
Understanding the "why" of what you are doing
Memorizing the steps in a procedure

Chapter 3 Flashcards | StudBud