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Business Studies - Human Resources Flashcards | StudBud
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Business Studies - Human Resources
Business Studies - Human Resources
12 terms
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How much can you remember about our studies of Human Resource Management?
Flashcards
12 cards
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Questions
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Answers
1
Span of Control refers to
The number of departments in a business
The number of layers in an organisation
The number of employees which a manager is responsible for
The number of people in a business
2
The 'Hawthorne Effect' found that
Workers respond to the level of attention they were getting
Workers respond best to pay rises
Workers need clean toilets
Workers are basically lazy and need to be directed
3
Organisations with a large number of layers between workers and management are known as
Diversified
Hierarchical
Centralised
Flat
4
Piece Rate refers to
Weekly pay
An hourly wage
Pay per item produced
An annual salary
5
True or False - Labour Productivity measures the labour cost per unit produced
True
False
6
Henry Ford was influenced by
Herzberg
Maslow
Mayo
Taylor
7
The founder of Scientific Management was
Mayo
Maslow
Herzberg
Taylor
8
Encouraging workers to contribute ideas to the running of the business is an example of ...
Employee Involvement
Employee Engagement
9
Whose theory put forward a hierarchy of needs?
Drucker
McGreggor
Maslow
Herzberg
10
How could a business best measure the satisfaction or dissatisfaction of its staff?
Diversity
Employee Costs as a percentage of revenue
Unit Labour Costs
Labour Turnover
11
Which of these is NOT a common Human Resources objective?
Labour Productivity
Pay and Conditions
Diversity
Training
12
Which of these is NOT a benefit of a motivated and engaged staff?
High levels of productivity
Low labour turnover
High levels of customer complaints
Low absenteeism
