When documenting a telephone call, you should:

include your own name or initials

If a medical office has a computer network, passwords should be used on:

all computers and all software applications

Which of the following is the most appropriate question to ask when scheduling an appointment?

What is the reason for the visit?

A form letter would not be appropriate for:

outlining an accident victim's injuries

When obtaining a telephone message from a recording device or outside answering service, you should NOT:

prioritize message according to the order in which they were received

Which of these is a disadvantage of using email?

it is not as secure, private, and confidential as people think.

When using a computer, you should not keep your:

thighs perpendicular to the floor and the lower legs parallel to the floor

If you are speaking to a patient face-to-face at the office and the phone rings, you should:

say, "excuse me for a moment, please," and answer the call.

When it comes to your personal mobile device, it would be considered best practice to:

put the phone away during office hours

When scheduling appointments, you must do all but which of the following?

Use at least three identifiers of the patient

Electronic health record (EHR) software allows you to do all but which of the following?

determine the best drug for a patient without consulting the provider

Which is not considered a part of preparing the front desk at the beginning of the day?

checking the reading material, toys, and books

When using electronic health record (EHR) software, the electronic superbill:

can be done in conjunction with charting

If you receive a letter or package that you suspect is contaminated, you should:

wash your hands thoroughly with soap and water

When you annotate the incoming mail, you:

identify for the physician important points to be noticed

The first step in composing a letter is to:

determine what information needs to be included

If a caller makes threats, you should:

document the information about the caller and the threat and end the call

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Medical Office Review CHs 19-21

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Questions 33

Answers

1
Which of the following is not a common feature of practice management software?
claims processing
appointment scheduling
word processing
financial report generation
2
To avoid alignment or repetitive injuries while working, use:
proper light
standard chair
wall-mounted computer screen
proper ergonomics
3
When documenting a telephone call, you should:
only record the patient's reason for calling
never attach anything to the message before you pass it on to the physician
include your own name or initials
always mark the message "URGENT"
4
Electronic prescription refill requests are commonly referred to as:
minute prescriptions
medication management
e-prescribing
patient portal
5
If a medical office has a computer network, passwords should be used on:
all computers and all software applications
the terminals only
the terminals and all software applications
the server and its software applications only
6
Which of the following is the most appropriate question to ask when scheduling an appointment?
Are you a patient here?
What do you think is wrong with you?
When would you like to come in?
What is the reason for the visit?
7
A form letter would not be appropriate for:
delinquent account reminders
athletic participation approvals
outlining an accident victim's injuries
office visit verifications
8
When obtaining a telephone message from a recording device or outside answering service, you should NOT:
use active listening skills
listen to all patients messages so you can pull the chart (or access EHR)
prioritize message according to the order in which they were received
delete them as soon as you listen to them for confidentiality purposes
9
Which of these is a disadvantage of using email?
You can only communicate with one person at a time
patients must be available to receive your message
it is not as secure, private, and confidential as people think.
It makes tracing the history of a conversation very difficult
10
When using a computer, you should not keep your:
shoulders and upper arms in line with your torso
wrists and hands straight (not bent up, down, or sideways)
thighs perpendicular to the floor and the lower legs parallel to the floor
Feet flat on the floor or supported by a stable footrest.
11
If you are speaking to a patient face-to-face at the office and the phone rings, you should:
answer the call while you continue talking with the patient in the office
answer the say, "please hold," then go back to your conservation.
let it go unanswered
say, "excuse me for a moment, please," and answer the call.
12
There are three letter styles. Which of the following is not considered a letter style?
partial block letter
modified block letter with indented paragraphs
modified block letter
full block letter
13
When it comes to your personal mobile device, it would be considered best practice to:
accept or return personal calls during work time
use the phone to take pictures of any suspicious injuries to a patient
keep your phone on vibrate while taking vital signs
put the phone away during office hours
14
When scheduling appointments, you must do all but which of the following?
note the type of appointment needed in the schedule
Use at least three identifiers of the patient
confirm the last appointment date
assess the type of appointment needed
15
When using the three-read system of proofreading, which of the following do you check for first?
errors in composition
errors in grammar
spelling errors
punctuation errors
16
Which of these are used to provide specific instructions about exams and diagnostic tests performed in your office?
email
informal notes
information sheets
interoffice memos
17
Electronic health record (EHR) software allows you to do all but which of the following?
submit prescriptions electronically to a patient's pharmacy
determine the best drug for a patient without consulting the provider
obtain information and alerts about specific drugs
Track ineffective, discontinued, and negative reactions to specific drugs
18
A release would be required to give information about a patient to:
request a consultation from a specialist
provide results to the referring physician from a specialist
the patient's insurance company for payment of services
life insurance questionnaire
19
When addressing a letter, it is recommended that you use a(n) ___ type font to help expedite delivery.
handwriting
standard
script
executive
20
When typing a business letter, the sender's name is entered ____ space(s) below the closing.
one
three
four
two
21
Which is not considered a part of preparing the front desk at the beginning of the day?
turning in computers, scanners, printers, and other electronic equipment
retrieving telephone messages, faxes, and printed lab and hospital reports
checking the reading material, toys, and books
preparing sign-in sheet and cash balance forms
22
Which of the following is an example of software?
printer
monitor
application program
keyboard
23
When a patient calls and asks to speak directly with the provider, never respond by saying:
The doctor is busy
May I take a message and we will reply as soon as possible
The doctor is with a patient now
Is there anything I can help you with?
24
How many sheets of paper are in a ream?
100
500
1,000
2,000
25
When using practice management software, charge entries are typically done on the ___ screen.
transactions entry
file maintenance
patient demographics
utility menu
26
Which of the following would be sent to a licensing board?
informal note
interoffice communication
professional letter
personal letter
27
When using electronic health record (EHR) software, the electronic superbill:
can only exist as a single version
fees must be manually entered individually for each procedure and patient
can be done in conjunction with charting
must be created using separate billing software
28
If you receive a letter or package that you suspect is contaminated, you should:
shake it to see if you can determine its contents
place it on the physician's desk unopened
wash your hands thoroughly with soap and water
bring it to the local police station
29
When you annotate the incoming mail, you:
discard all junk mail
identify for the physician important points to be noticed
separate it into different categories
maintain a list of every piece of mail that comes into the office
30
The first step in composing a letter is to:
compose a rough draft
determine what information needs to be included
select the style for the letter
select the type of font and size
31
If a caller makes threats, you should:
document the information about the caller and the threat and end the call
try to calm the caller or wait he or she hangs up
hang up immediatley
hand the phone over to your supervisor
32
A ___ sentence contains two or more independent clauses, separated by a comma.
complex
compound
compound-complex
simple
33
It is recommended that all central computer data be backed up:
monthly
weekly
daily
biweekly

Medical Office Review CHs 19-21 Flashcards | StudBud