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CSDM V3 Quiz Flashcards | StudBud
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CSDM V3 Quiz
CSDM V3 Quiz
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Flashcards
13 cards
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Questions
13
Answers
1
What is Foundation?
They are critical referential data
The minimum number of attributes required to create a Application CI
Tables use in CMDB relationships
The blue print to the next ServiceNow Realse
2
What is Manage Technical Services?
Represents provider view of deployed tech the business will sell/consume
All Services Managed by Laura Byrne!
Represents tables used by IT Operations Management
All teams managed by Andy Wilko
3
Business Application CI - Confirm key details:
Its NOT used in Incident, Change and Problem
Its NOT an Operational CI
Only Business Owners and Delegates can use this CI
Represents all software/infrastructure environments [Dev, Test, Prod]
4
What is the Value of Crawl
Minimum CMDB requirements to provide ITSM: incident, problem, change
Foundation built for ServiceMapping
Pub to home in an orderly fashion!
Slow and steady wins the race!
5
Application CI - Confirm key details
An Operational CI, used in Incident, Change & Problem
Can only be created manually by the CMDB Team
Deployed Program, Module or Group of Programs
Is only selectable on the Incident Form
6
Application Service - Confirm key details:
Can be created per Environment [Dev, Pre-Prod, Prod]
Created by; Manual & Service Mapping with Entry points, Tags, Dynamic Query
Is only used by IT Service Owners for Portfolio Management
An Operational CI
7
Pip & Laura love this diagram?
True
False
8
What do the CSDM Domains do?
The Domains are are there to prevent deletion of critical data
Groupings of the data model that support activity within the Now Platform
The Domains provide SLA's
They are all the tables that build the CMDB
9
What is the Value of Fly?
Beats taking the Train to Glasgow!
Application CI's become redundant
Lays the foundation for ITSM capabilities.
Request catalog, you can now relate a service offering to a catalog item
10
What is the value of Walk?
Fresh air and exercise!!
Established view of CIs that the technical teams support.
Technology Service Offerings may be ordered through the request catalogue
Foundation for ITOM products such as ServiceMapping and Discovery.
11
What are the 4 CSDM Domains?
Data, Warranty, Consume, Recover
Incident, Change, Problem & CMDB
Foundation, Design, Manage Technical Services, Sell /Consume
Infrastructure, Applications, Business Process, Business Capability
12
What is the Value of Run?
You will lose the lockdown pounds!!
Impact assessment for incident, problem & change.
You can speed through Service Mapping!!
Lays the foundation for Service Portfolio Management capabilities
13
What are the 4 implementation stages of CSDM
foundation, build, complete, and exceed
crawl, walk, run, and fly
walk, run, sprint, and marathon
sleep, wake, yawn, and cry
