RIF Customer Service & Sales Part 1

What typically provides customers with a way to browse and purchase products and services that the company offers?

6. The customer ______ others about the good experience and becomes a ______ shopper.

Retail is one of America's largest industries.

Verify that the needs were met. Ask if there are other ways that you can help. Thank the customer for shopping.

The reason someone behaves a certain way, influences the way consumers make purchase decisions.

An internal or external cue of results in the recognition that a product or service is needed.

4. The customer ______ or does not like their store or online ______.

The process of selling products and/or services to customers to earn a profit.

A customer whose mindset allows quick purchase decisions, often for inexpensive items that do not have high importance.

Influencers have a big voice in the retail marketplace today.

Retailers are often not on the forefront of technology development.

2. The customer _______ different _______ options.

Can not be physically owned by the customer - intangible.

The customer has done their research and is ready to compare options to prepare for purchase.

The unique way that an organization's employees interact with each other and the customers.

Describes a grower of potatoes.

Be attentive. Listen carefully. Pay attention! Be patient.

Integrates the channels to create a seamless consumer experience through the use of technology.

A customer who views shopping as a fun occasion, rather than looking for specific merchandise or services.

Greeting and making a connection with the customer as soon as possible sets the tone for a great experience.

... the person begins to consider ways that their wants and needs could be satisfied.

A customer who checks out prices different stores or compares retailer ads.

5. The customer has a ______ customer service experience and ______ from the retailer again.

3. The customer ______ a buying option - either in a store or ______.

Quantifiable information, such as household size, resident ages, income, education, occupation, and places of residence.

A customer that is loyal to specific stores based on repeated and valued positive experiences.

An interconnected system of approaches for meeting the goal of retailing - physical store/direct or phone sales/apps/etc

Typically limited to a single or small number of investors - can be large companies with many retail locations.

Merchandise that is a physical good - can be bought and sold.

Uses technology to electronically display digital images, video, web pages and text.

Allows customers to scan, pack, and pay for their merchandise without the assistance of a store cashier.

Attitudes and expectations about an experience.

An extension of the company brand, a benefit of doing business with them.

Buys large quantities of finished products directly from the manufacturer and then sells smaller amounts to retailers.

... retailer reputation, customer service quality, price, product availability, and other factors...

Retail helps communities by volunteering, joining civic organizations, providing community education, etc.

A profile to help you identify the type of retail environment you'd like to work in & the type of work you'd like to do.

A customer who needs to be the first to purchase the newest items. Has an early adopter mindset.

Typically a single store or a small, regional chain, these retailers are able to tailor their offerings.

Produces finished products, such as toys or frozen hamburger patties.

To provide customers with the merchandise and services they want - when, where, and how they want to purchase them.

... the customer reflects on whether the product or service met their expectations...

1. The customer has a _______ or ______.

... a user who has established credibility in a specific industry or content area, has access to a huge audience...

People who purchase goods or services from a business.

Nearly 70% of the top 250 U.S. retailers have stores, ecommerce or support functions in countries around the world.

Offers customers the opportunity to interact with the multiple options in their ecosystem.

A business owned by shareholders through publicly traded stock.

A customer that wants to find out what's trendy before making a purchase.

Specialized barcodes that contain product or store information - can be scanned with a smartphone to access the data.

A license granted to another entity to retail a company's products or services in a particular area.

Retailers support one in four U.S. jobs and at least 1% of jobs in every state.

What are interactive computers with customized software that provides access to information and applications?

Associated with specific merchandise and may be offered at multiple retailers.

What software application is designed to run on small wireless devices such as smartphones, tablets, or smartwatches?

The overall impression gathered from information that is seen, heard, and experienced by customers.