Chap. 16 Schedule Management (Evening)

pts don't like to wait more than how many mins to be seen by provider?

appt reminders include: appt cards, reminder mailings, reminder calls, and...

what situation can result in the practitioner having large, unused gaps in the schedule

best way to help a pt remember to schedule next year's appt?

sub. physician who's hired to see pts while other is away

when obtaining info for an appt what should you include?

new pt calls office & asks how long appt will take, what is the best response?

# of pts to be seen each hr calculated by dividing the hr by the length of the average visit

4 pts scheduled during 1st half hour leaving 2nd half hour unscheduled

abbreviation for blood pressure

detailed travel plan that lists dates & times of flights/events

what would you do when scheduling pt for fasting procedure

allows pt to arrive at their own convenience knowing first come first served

best approach to handling pt cancellations

abbreviation for electrocardiogram

appt reminder is best for 6 month- 1 yr away from pt's current appt

2 or more pts booked for same time

disadvantage of wave scheduling

helpful if pt calls & needs to be seen that day but no appt available

which appt reminder is helpful to pt's with hx of late arrivals/no-shows?

groups similar appts together during the day/wk

appt reminder where pt self-addresses a card when leaving the office

which appt takes 5-15 mins

Common abbreviation for complete physical exam

Which appt scheduling system is also called catergorization scheduling?

scheduling system that assumes a steady stream of pts all day at regular specified intervals

appropriate procedure to follow for pt who misses appt

pt calls for an appt, she's had sore throat x 4 days, how much time should appt be?

woman scheduled for routine prenatal exam appt is how long?

advantage of computerized scheduling system

time needed for complete physical exam

pt info that MA provides when scheduling pt's surgery

based on reality that some pts arrive late & others require more/less time than expected w/Dr

old appt books should be kept in your office for how long?

first step in preparing the appt book

abbreviation for Pap smear

e-scheduling is another term for...

pt in office needs immediate attention, provider is at emergency at hospital, best solution is.

pt's who book wks to months ahead is called...

best time to schedule a pt who needs a regular appt such as prenatal check up

MA can help provider make the most efficient use of time by...

MA may be responsible for list of topics to be discussed at meeting, what's the term for this?

What should the MA do when scheduling pt for outpatient surgical procedure?

physical exams/procedures like PT or ultrasound scheduled only at certain times in...

pt with diabetes whose blood sugar falls too low may experience what?

MA tells pt the fasting prior to having blood drawn means...

in-office minor surgery for a mole removal lasts how long?

pt requires extra consideration when scheduling & shouldn't be scheduled late

disadvantage of open-hours scheduling

typical allotted time for routine Pap smear & pelvic exam

best way to deal w/pt routinely late

Best way to handle a provider who throws off schedule arriving late from lunch

main reason a diabetic pt who takes insulin must eat meals at regular times

appt scheduling system also called stream scheduling

appropriate procedure to follow for cancellation