1. Gather data 2. Identify&prioritize pt evals. 3. Develop & implement a plan for pt. car 4. Evaluate 5. Reevaluate

5 step of veterinary technician practice model

Money generalized by the business before anything else is taken out

A record-keeping system where clinical data are organized by medical problem. This approach is more labor-intensive

Problem-Oriented Veterinary Med Records

Most common used reports

Balance sheets, income statements, statement of cash flow

Govern the practice of vet medicine & the legal roles of veterinary technicians are outlined in the document called the

Practice Act (promote public health, safety, and welfare)

Reflect the financial performance of a business b/w 2 points in time

Marketing vs Advertising

M: includes activities necessary to obtain/retain clients. Client education

Safety data sheets; must be available to employees, cost not included

What info can be found in SDS

Precautions, instructions, and advice for handling chemical products

Subjective, Objective, Assessment, Plan

Clarity, Courtesy, Non-verbal communication, open-ended Q's, Refective listening, Empathy

Components of excellent communication

practice info. management system (Avimark, Cornerstone, Impromed, Intravet)

not an advantage of using practice information management systems in veterinary medicine:

having access to medical records during power outages

Info used to gain a better understanding of well a business is doing

Refers to paid announcements in prints, broadcast, or electronic media

Controlled substances are categorized into specific classes or schedules based on what?

the drug's capacity for addiction

Veterinary, client, patient, relationship

Total amount left over after the expenses are subtracted from revenue

STAR interview styles

situation, task, action, result

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Business Final

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Questions 98

Answers

1
1. Gather data 2. Identify&prioritize pt evals. 3. Develop & implement a plan for pt. car 4. Evaluate 5. Reevaluate
SOAP items
5 step of veterinary technician practice model
5 steps of success in the vet field
5 steps in surgery
2
The most common accounting software used in small business is QUICKBOOKS
True
False
3
Direct supervision: A licensed veterinarian is on the premises and is readily available.
False
True
4
Gross revenue
Money after taxes had been taken out
Money generalized by the business before anything else is taken out
Total amount per year
5
A record-keeping system where clinical data are organized by medical problem. This approach is more labor-intensive
Patient Oxygen Veterinary Med Records
Problem-Oriented Veterinary Med Records
6
Most common used reports
Risk reports
Balance sheets, income statements, statement of cash flow
Budgeting and Data analysis
7
Nonmedical factors affect client opinion over medical factors
False
True
8
Govern the practice of vet medicine & the legal roles of veterinary technicians are outlined in the document called the
Practice Act (promote public health, safety, and welfare)
Levels of supervison
OSHA rules
9
HIPPA applies to animals?
False
True
10
Gross income
Total income of an office
Total income of the day
Total money spent
Total dept
11
Assets: economic resources controlled by an entity & used to carry out its mission
False
True
12
External marketing; efforts are directed to public to attract new clients but current clients are also reached.
True
False
13
Subjective includes: Hx, Chief complaints, Mentation
False
True
14
Private practice, Corporate owned, ER facilities, Mobile practices, -Referral / Specialty facilities, are types of?
Types of veterinary facilities
Hospitals
Learning institutes
parks for dogs
15
Objective includes TPR & Weigth
False
True
16
Key performance indicator are not part of the business plan
False
True
17
Income statements
Reflect all the money losses in a year
Reflect the financial performance of a business b/w 2 points in time
Reflect all the assets and liabilities of the business since first opened
18
Marketing vs Advertising
Advertising includes prices and marketing does not
Advertising sells more products than marketing
Marketing is only for current clients
M: includes activities necessary to obtain/retain clients. Client education
19
The main reason why business fail
Run out of clients and pts to treat
Run out of cash
Run out of meds
Run out of employees
20
2 very common used 3rd party financing options for vet bills
Checks and cash
Insurance and payment plans
CareCredit and Scratchpay
21
Records for what schedule of drugs must be kept separate from all other controlled substance records? all opioids
Schedule 4
Schedule 1
Schedule 2
Schedule 3
22
Summarizes the financial position of the practice at a certain point in time & shows all of the assets & liabilities.
balance sheet
value sheet
taxes
operating proffit
23
Formalin: #1 tissue fixative, saturated formaldehyde in water solution. 10 to 1 formalin to tissue ratio
False
True
24
It is almost impossible to have accurate inventory information without a _ system
Educational
Computerized
Accounting
25
Complete authorization form that provides vet practice with legal evidence that O has been informed of important info
Surgery release form
Doctrine or informed consent
Estimate of dental
Direct supervison of owner in the clinic
26
Losses associated with poor inventory include backorders, shrinkage, frequent ordering
True
False
27
Most common injuries to vet techs
food related injuries
staff related injuries
animal related injuries
28
SDS
Includes cost and it tells you how to dispose of certain chemicals
Safety data sheets; must be available to employees, cost not included
29
What info can be found in SDS
The cost and hazards of the chemical
Precautions, instructions, and advice for handling chemical products
The year the chemical was made
30
Budget: includes estimated amounts of revenue and expenses
True
False
31
SOAP stands for:
Standard, Objective, Assist, Plan
Subjective, Objective, Assessment, Plan
32
Clarity, Courtesy, Non-verbal communication, open-ended Q's, Refective listening, Empathy
Components of possivie experience at the vet
Components of excellent communication
components of a physical exam
Helps onwers give us a good review
33
PIMS
purple image management, system
patient interest margin system
practice info. management system (Avimark, Cornerstone, Impromed, Intravet)
person imediate management system
34
A cage card is used to identify the patient and the reason for hospitalization.
True
False
35
Accounts payable
Amounts needed to buy new equitment
Amounts owed to the techs
Amount owed to the owner
Amounts owed by the office
36
________ plans generally function like a credit card that can be used for multiple kinds of medical veterinary services.
paid up-front
payment method
checks
Third-party medical payment
37
Which of the following is the PIMS provided by Henry Schein Animal Health?
Ezyvet
Intravet
Avimark
38
The _ area is composed of the reception area, exam, lab and pharmacy
Outpatient
Inpatient
39
not an advantage of using practice information management systems in veterinary medicine:
being able to use a computer
having access to medical records during power outages
fast acting software
accessible in every computers
40
Farm animal veterinarians keep _____ immunization records on large numbers of animals.
each animals redord
combined herd
breed specific
41
Management analysis
Shows everyone’s tasks for the day
Info used to gain a better understanding of well a business is doing
Info used to gather different data through out the day
42
SOVMR: Record-keeping system that enters medical information from multiple sources in chronologic order.
False
True
43
Advertising
Handout materials
Cash flow of a clinic
Attempt to educate clients
Refers to paid announcements in prints, broadcast, or electronic media
44
Controlled substances are categorized into specific classes or schedules based on what?
the drugs usage
the drug's action
the drug's capacity for addiction
the drugs dosage
45
Plan includes:
tx, meds, and client education
VCPR
meds, history, and TPR
documentation and treatment
46
Which of the following is the PIMS provided by Patterson Veterinary Inc?
Intravet
Avimark
Ezyvet
Cornerstone
47
VCPR
vet patient client relationship
Veterinary, client, patient, relationship
vet cat parrot reptile
48
Net income
Amount before taxes had been taken out
Money generated by all sales
Total amount left over after the expenses are subtracted from revenue
Money generated on the weekend
49
If its not in the medical record it did not happen
False
True
50
STAR interview styles
situation, test, advise, reason
situation, task, action, result
51
Petty cash: funds in form of cash used to buy items at times where is not practical to write a check or credit card
True
False
52
Least profitable place to advertise a professional position of a RVT
Global news
Local news paper
Indeed
Clinics website
53
A vet is not on the premises but is able to perform the duties of a licensed vet by maintaining direct communicat
immediate supervision
Indirect supervision
Indirect communication
Diagnosing with vets supervison
54
Pet portals
Interactions between clients and doctors
Where clients access to see their pets vaccinations
Tools used to improve client education/convenience (website,sympathy cards)
55
Monthly preventative care plans can help to stabilize practice income throughout the year. True or False.
True
False
56
Haul-in facilities: large animal vet hospitals where they have animals brought to the practice
False
True
57
FDA is a government agency responsible for regulations regarding prescription drugs
True
False
58
Metrics used by the practice to evaluate performance are all part of the?
OSHA Occupational safety hospital administration
DEA Drug Enforcement Administration
Inpatient program
KPI Key performance indicators
59
OSHA Occupational safety hospital administration,
helps when injuries happen in the workplace
workers compensation
ensures employee safety
vet and client relationships
60
Animal welfare assures welfare of the animals & refers to the state of the animal ensuring that they have the 5 freedoms
True
False
61
Areas of veterinary facilities
reception, pts. house, and sx room
exam room, documentation, fields, parkinglot
are all the areas where dogs can run freely
reception, exam room, tx, sx, x-ray/lab, wards, office,
62
Communicating the tx options & cost to a client so they can make an educated decision for their pet's care is called?
illegal consent
estimated consent
informed consent
a win win situation
63
Inventory reports from the PIMS can be used to compare quantities actually on hand in the practice.
Pro of OSHA rules
Pro of PIMS
Pro of operations
Con of PIMS
64
Outpatient: treat and streets
staying for hospital procedure
staying for boarding
not admitted into the hospital for overnight. Areas: exam rooms, lobby
regular visits to the groomers
65
AAHA
American Animal Hospital Association. its voluntary
Americal Association Hospital Acquision
Required accreditation
66
To ensure that a hospitalized pts. is given the tx, diagnostic tests, and diet requested by the vet the __ is used
Medical Administration/Order Record (MOAR)
Database
Patient Checklist
67
A _________ is a new infection acquired by patients while in a medical or veterinary facility.
zoonotic
noninfectious
nosocomial
infectious
68
General medical records are typically owned by the
the patient
practice & practice owner
the owner
the client
69
Ethylene glycol oxide:
sterilizes alcohol before using it in the patient, it is color blue
sterilizes rubber, is colorless, odorless, and is flammable
sterilizes regular instruments and its color green
70
Which of the following is not a specific division of professional activity within the hospital?
Lab divison
Admision division
Sx division
71
Completely inventory count/ reconciliation is required every….
2 months
1 year
2 years
5 years
72
The sx room, operating room, and recovery should be..
The same color and have the same type of doors
Close together
Sterile and clean
10 feet apart
73
The vast amount of revenue is from_
Prevention and vaccines
Exam and med refills
Surgeries and product sales
74
Items more susceptible to theft are…
Money
Animals
Prevention, and Food
Controlled drugs
75
Difference bw the amount of money being paid to the practice and the amount of the expenses being paid by the practice.
Taxable amount
Gross income
Operating profit
76
Which of the following logs is helpful for technicians who wish to improve exposure techniques?
hazardous exposure log
safety x-ray book
radiologic procedures log
77
Document that best helps everyone see the precise hierarchy and relationships bw all departments/employees
Operations plan
Organization chart
78
Controlled substance logs should be bound and in a fixed order to avoid accusation of tampering
False
True
79
Willingness of clients to pay has less to do with absolute price than _________ and _________.
perceived value, perceived importance
cost and apperance
80
A licensed veterinarian is within direct eyesight and hearing range.
Direct supervison
Indirect supervision
Immediate supervision
81
Internal marketing; aimed primarily at the existing clients. Educates about health needs of pts and services offered
True
False
82
The ideal turnover is 12x per year 1q 30 days
False
True
83
The most important person in any clinic is ?
the vet
the client
the patient
the assistants
84
Which of the following is not an example of financial asset?
Taxable cash
Total income
Accounts payable
Petty cask
85
Common vet distributors
Zoetis and Abaxis
IDEXX
Purina and Hills
Covetrus, MWI, Patterson, Mid west supply
86
Empowered by congress, enforces federal laws of controlled substances
OSHA
VCPR
FDA Federal Drug Administration
DEA Drug Enforcement agency
87
Every practice should have a collection of written safety-related policies known as the...
hospital safety manual
safety hazardous material
Safety data sheet
safety federal log book
88
admitted into the hospital, are going to be staying overnight for surgery-Areas: ISO, ICU
Inpatient
outpatient
radiology visit
emergency hospital
89
Zoetis, IDEXX, Abaxis, Hills, Purina, Boehringer Ingelheim, Virbac are all examples of vet manufacturers
True
False
90
What areas of the hospital are shared between inpatient and outpatient pts?
Lab
Runs
Reception
Pharmacy
91
Parking for employees should be behind the building
False
True
92
By law, controlled drugs must be inventoried every 2 years
True
False
93
Controlled substances with no accepted medical usue are classified as?
Schedule 4
Schedule 2
Schedule 5
Schedule 1
94
Liabilities: obligations of the practice ($ to be paid)
False
True
95
Diagnose 2. Prescribe 3. Prognose 4. Attest to health status 5. Surgery
5 things that happen on a vet visit
5 things O gets charged for
5 things only a vet can do
5 things only a tech can do
96
WNL( within normal limits) confirms the body system had been examined and there no significant finding
True
False
97
Data in a medical record must not be: Erased or scratched out
True
False
98
Flammable materials should be stored at least __ ft form lighting sources
3
4
12
43

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