PLM Chapter 16

The right to ___ means that consumers have the right not to be harmed by goods and services.

When a product is at a “sale” price, it's best find out what other stores prices are.

The process of getting goods and services to consumers who want them.

Basic thing people must have in order to survive.

Returning merchandise is a privilege, not a right.

Evaluating an ad a famous celebrity endorses, they is probably an expert on the product.

A commercial of a woman losting 20lbs in 35 days using their product is an example of a(n)_.

To pay for their advertising, most companies lower their quality rather than raise the prices.

A store that sells goods that are slightly imperfect or out of production is called a(n) ___.

The first step when discovering a faulty product is to call the Better Business Bureau.

Consumers help their buying power buying products from companies producing reliable products.

Without effort on your part,  impulse buying can take charge of your purchasing decisions.

Which of the following is the best example of examining a product for convenience of operation?

Tocompare features of various products before choosing to purchase, you should check a/the __

A 30 minute tv commercial that models itself after a regular tv show is called a(n) ___.

The purpose of most advertising is to make people want to ___ what the advertiser is offering.

Consumer responsibilities include using products according to the manufacturers instructions.

A long-range buying plan, consisting of two steps. The first step in the plan is ___.

Forbidding a business to limit competition, the government protects a consumers right to _.

A store that sells nationally advertised brands at reduced prices is called a(n) ___ store.

Advertisers entice you to buy their goods and services by ___.

Consumers decide whether advertising is effective by choosing whether to buy a product.

A manufacturer’s written promise to repair or replace a defective product is called a(n) ___.

Government agencies, such as the ___ Administration, develop quality standards for products.

Returning merchandise is a privilage, not a right.

To control impulse buying, you should ___

An impartial third party in a dispute.

To deduct money from a person’s paycheck and give it to the winner of a lawsuit.

When you check several different brands for price before you buy, you are ___ shopping.

Slogans and jingles in advertising are designed primarily to provide facts about products.

A person who speaks out for consumer interests.

The right to __ means that consumers have the right to protection when measure up to standards.

A right to be __means that consumers have the right to be told about the care and use of goods.

In ____, consumers with complaints can argue their cases before a judge without a lawyer.