Unit 1 - Public Services

Question 1

Which of these are important to consider when speaking to the general public?

Accepted Answer

Tone, Pitch, Pace

Question 2

Which style of communication is best when you need to communicate formally?

Accepted Answer

Written Letter

Question 3

Body language can do many things. Which of these is it not relevant to?

Accepted Answer

Is vital when speaking on the phone

Question 4

Which of these is the police not involved in?

Accepted Answer

Going to war

Question 5

True of False - Closed questions require the person answering to speak at length.

Accepted Answer

False

Question 6

True or False - The Local Authority provide services such as, refuge collection, road repair and education,

Accepted Answer

True

Question 7

Where is Central Government based?

Accepted Answer

Westminster

Question 8

Which of these is not part of the Armed Forces?

Accepted Answer

Fire Brigade

Question 9

True or False - Listening is vital when working in the Public Services so that you can share the information when needed

Accepted Answer

True

Question 10

Which of these is not a group within the Public Services?

Accepted Answer

Ambulance Service

Question 11

You need to give an urgent message to someone regarding a patient. Which form of communication is best?

Accepted Answer

Face-to-face

Question 12

Which one of these is not a Voluntary Sector Service?

Accepted Answer

Department for Education

Questions 12