What is a PXE installation?

It installs across the network.

What do you check 1st when a Windows user get the error "Print sub-system not available"?

The spooler service is running.

What should you do if while servicing a manager's PC you see a list of coworker friends slated for termination?

Act as if you never saw the list.

What 2 steps are needed when a user can't print to a new printer, but can to the old one, and other users are fine?

Set the new printer as the default printer., Add the new printer to the user's computer.

Which of the following describes the protocol IMAP?

An email protocol that allows users to selectively download messages

What can you do to reduce ESD? (select 3)

Use an antistatic strap and/or mat., Remove jewelry., Raise the humidity.,

What's the 1st step for a user who's email application won't open on an older shared computer, but other users' do?

Rebuild the user's mail profile.

What are 2 likely reasons authorized group users get an "access denied" error after you moved data between servers?

New mapped drives need to be configured., Inherited permissions are denying access.

What must be done before you can move data from laptop A to laptop B when EFS is functioning on both?

Use certmgr.msc to export laptop A user's certificate.

What would cause a file shared by 2 users to give an "access denied" error?

The file was moved before being modified and then moved back to the share.

A computer is responding slowly, & Task Manager shows that spoolsv.exe is using 95% of system resources. What's up?

The printing subsystem is failing.

How do you prepare a mobile device to be protected if it's lost or stolen? (select 3)

Configure remote backup, Enable GPS., Configure a pattern screenlock.

When working in a user's home, they need to leave for 10 minutes. Their 8-yo son can help if needed. What should you do?

Tell the user that an adult must be home while you work.

What's the 1st step if a user asks you to install company purchased software on their personal computer?

Check if the installation is allowed in the company's licensing agreements.

What should you do if a user needs an explanation of something technical from you?

Sit next to the user while you explain.

How could you name laptops to make them easier to track and identify while in use?

with their asset ID and MAC address

What should you do if you spill a chemical on your hands that doesn't appear to be life-threatening?

Consult the MSDS for the chemical.

Which of the following are components of dealing with prohibited content? (select 3)

Creating a chain of custody, First response, Preserving data

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Answers

1
What can be used during troubleshooting to disable USB interfaces on a laptop?
Device Manager
Port plugs
Network and Sharing Center
Task Manager
2
What is a PXE installation?
It installs the latest security patches.
It uses optical media
It downgrades the OS.
It installs across the network.
It boots from a USB drive.
3
How can a user stay secure online by having different complex login credentials for every site they use?
Use hashing.
Use a password manager.
Use secure digital certificates.
Only use trusted sources.
4
What do you check 1st when a Windows user get the error "Print sub-system not available"?
The printer has been added.
The printer has power from the jack.
The correct printer driver is installed.
The spooler service is running.
5
What kind of IPv4 address is 169.254.71.12?
Class B private
Loopback
APIPA
DNS
Class C public
VPN
6
What must you do to implement an organizational policy that passwords can't be used twice in a row?
Define and set a minimum password age.
Enforce password history.
Configure complexity requirements.
Define and set a minimum password length.
7
What's the 1st thing to do when multiple browser pages open by themselves and the system is running slowly?
Update antivirus definitions.
Install anti-malware software.
Reboot the computer.
Enable a pop-up blocker.
8
What should you do if while servicing a manager's PC you see a list of coworker friends slated for termination?
Anonymously expose the list to someone known for office gossip.
Advise the manager not to have a list like that out where it can be seen.
Act as if you never saw the list.
Shred the list.
9
What's the best way to remove all files and perform a fresh Windows installation?
Clean install
VDI
Cloud install
Dual-boot
In-place upgrade
10
Where would you change a user's group-defined access rights to a network share?
Device Manager
Registry Editor
Network and Sharing Center
Disk Management
Local Users and Groups
11
What Windows setting could you use to prevent websites from accessing language preferences on a laptop?
Personalization
Privacy
Network and Internet
Update and Security
12
What Control Panel utility would you configure so you can find a protected .dll file in the System32 folder?
Display
Indexing Options
System
File Explorer
13
What 2 steps are needed when a user can't print to a new printer, but can to the old one, and other users are fine?
Reinstall the new printer.
Clear the print queue on the new printer.
Set the new printer as the default printer.
Change the user's password and permissions.
Remove the old printer from the network.
Add the new printer to the user's computer.
14
Which of the following describes the protocol IMAP?
An email protocol that allows users to send but not receive messages
A protocol that allows real-time messaging
A protocol that authenticates users who are sending email
An email protocol that allows users to selectively download messages
15
What can you do to reduce ESD? (select 3)
Raise the temperature.
Use an antistatic strap and/or mat.
Remove jewelry.
Lower the humidity.
Work in a carpeted area.
Raise the humidity.,
16
What's the 1st step for a user who's email application won't open on an older shared computer, but other users' do?
Add the user to the local administrators group.
Rebuild the user's mail profile.
Apply software updates.
Run a repair installation of the email application.
17
What are two of the best options for securing a data center?
USB-based hardware token
Cable lock
Bollard
Privacy shade
Biometric lock
Badge reader
18
What are 2 likely reasons authorized group users get an "access denied" error after you moved data between servers?
Proxy settings need to be enabled.
New mapped drives need to be configured.
User account time-of-day restrictions are being enforced.
Users in the authorized group need to be moved to a new group.
Inherited permissions are denying access.
Administrative share permissions are needed.
19
What must be done before you can move data from laptop A to laptop B when EFS is functioning on both?
Disable networking.
Give laptop B users adminstrator priveleges.
Use certmgr.msc to export laptop A user's certificate.
Convert the disk partition to FAT32.
20
Which file system is most associated with flash drives for use with Windows?
ext4
exFAT
NTFS
FAT32
APFS
21
What would cause a file shared by 2 users to give an "access denied" error?
The file was moved before being modified and then moved back to the share.
The file was set to read-only by a network administrator.
The NTFS permissions were changed on the file to allow only execute.
The file was set with the system and hidden attributes.
22
What's most likely used by a technician configuring a secure remote Linux server using the CLI?
Telnet
VNC
SSH
RDP
Site-to-Site VPN
23
What file system is used to format an 8 TB external storage drive that's connected to a Windows/Linux dual-boot system?
NFS
ext4
exFAT
FAT32
24
What are the 2 best commands to use to turn off a remote computer in a PowerShell script?
kill
restart-computer
stop-computer
poweroff
shutdown
system-power-down
25
How should you clean a monitor's screen if you don't have the manufacturer's instructions?
Using a soft rag and water
Using a boric acid wipe
Using an Isopropyl alcohol wipe
Using a small sponge with mild detergent
26
What's the best location to check for information about why a program is crashing and causing the system to lock up?
Setup log
Security log
Application log
System log
27
Which of the following Internet Options settings should you use to ensure that an old expired certificate is removed?
Publishers
Clear SSL State
Certificates
Advanced
28
A computer is responding slowly, & Task Manager shows that spoolsv.exe is using 95% of system resources. What's up?
A virus infection has occurred.
The printing subsystem is failing.
Hyper-Threading has been disabled.
Windows Update is running.
29
What is the best Windows utility for performing admin tasks that use scripts over a network?
PowerShell
Mission Control
Command Prompt
Bash
30
What Linux command returns the file system type used on storage drives?
df -T
rm
diskpart
pwd
31
What group should a user be assigned to if they shouldn't be able to install software?
Remote Desktop Users
Power Users
Users
Group 1
32
How do you prepare a mobile device to be protected if it's lost or stolen? (select 3)
Configure remote backup
Enable GPS.
Enable Wi-Fi tethering.
Enable Wi-Fi encryption.
Configure a pattern screenlock.
Disable Bluetooth
33
Which part of Computer Management is displayed in the image?
Event Viewer
Disk Management
gnome-disks
diskpart
34
When working in a user's home, they need to leave for 10 minutes. Their 8-yo son can help if needed. What should you do?
Tell the user to get back home as soon as possible.
Tell the user that their son should go with them.
Tell the user that an adult must be home while you work.
Tell the user that you can't be responsible for their son.
35
If you see dpro42.com near the top when you run ipconfig /all, what type of network is the PC probably part of?
Domain
VPN
Workgroup
SAN
36
What is an ISO file that can be used for installing a new application?
A disk image
An executable script
A configuration file
An executable program
37
What storage drive partitioning scheme should you use with an Intel Core i7 on a UEFI-enabled motherboard?
GPT
FAT32
ext4
MBR
38
What's the 1st step if a user asks you to install company purchased software on their personal computer?
Leave the premises and call law enforcement.
Notify management of a possible breach.
Check if the installation is allowed in the company's licensing agreements.
Advise the user that downloading unlicensed software is illegal.
39
What should you do if a user needs an explanation of something technical from you?
Politely ask the user to refer to the manual.
Recommend a good training class.
Use acronyms so the user trusts your knowledge.
Sit next to the user while you explain.
40
What's the purpose of putting a graphics card in a silver plastic bag?
Decreases overall shipping weight
ESD protection
Protection from shipping stresses
Improved througput
Ease of installation
41
Use what app to analyze why a PC is experiencing random slowness, intermittent BSODs & random screensaver activation?
Top
Performance Monitor
Task Manager
Event Viewer
42
Using Chrome to access an app, you press F12 & within the js folder you see the following code. What script type is it?
Visual Basic Script
PowerShell
Python
Bash
JavaScript
43
What Windows utility can automatically update online storage of user files that were edited offline?
Resource Monitor
PowerShell
Sync Center
System Update
44
What command can you use to locate bad sectors on a PC boot drive and recover information?
chkdsk C: /I
chkdsk C: /C
chkdsk C: /F
chkdsk C: /R
45
How could you name laptops to make them easier to track and identify while in use?
with their domain name, location, and asset ID
with their asset ID and MAC address
with their domain name, location, and IP address
with their location and RFID
46
Where can you disable an application from running automatically after login?
System Information
Apps
Task Manager
Certificate Manager
47
What should you do if you spill a chemical on your hands that doesn't appear to be life-threatening?
Consult the MSDS for the chemical.
Call the OSHA manager for the facility.
Wash your hands with soap and water.
Call 911.
48
Which of the following are components of dealing with prohibited content? (select 3)
Creating a chain of custody
Maintaining a positive attitude
First response
Preserving data
Avoiding distraction
Contacting local law enforcement
49
What's the best tool for verifying the integrity of Windows system files?
sfc
diskpart
winver
chkdsk
50
In a clean Windows installation, which of the following is the default location for the Windows system files?
C:\Windows
C:\System Files
C:\Windows\System32
C:\Windows\System32\Config
51
How many backup rotations are created with a GFS backup strategy?
Three
One
Thirty
Seven
Fourteen
52
How does member of the CSIRT ensure the integrity of collected evidence?
by contacting law enforcement
by making a disk image and deleting information not related to the incident
by documenting the findings
by updating internal management with findings
by creating a chain of custody
53
What technique encrypts in real time when files are dragged and dropped into the volume?
BitLocker
Kerberos
TPM
PKI
54
What CLI command brings up the window where you can disable services from starting on a Windows PC?
gpupdate
msconfig
sfc
chkdsk
55
What's the best way to secure a mobile device when remote wipe is not an option because it contains PII?
Passcode
Fingerprint
Pattern lock
PIN
56
How would you diagnose a PC that locks up when the GUI starts to load because a driver failed, but boots into Safe Mode?
Enable Boot Logging and then, in Safe Mode, analyze the ntbtlog.txt file.
Access Debugging Mode.
Disable Driver Signature Enforcement.
Run sigverif.
57
Which of the following sends an invitation by email asking for help?
Remote Desktop Connection
VNC
Remote Assistance
Service call
58
To remove all formatting when copy & pasting from a website to MS Word, which program can be used as an intermediary?
Excel
MMC
Notepad
CMD
59
How is a Windows share ending with a dollar sign used?
to make the share accessible on the VPN
to restrict share access to administrators
to hide the share name
for making all data in the share read-only
for enctypting all data in the share
60
What happens when %temp% is executed from the CLI?
The current user's temporary folder is opened.
Applications are deleted from the %temp% folder.
Applications located in the %temp% folder are executed.
The OSs temporary folder is opened.
61
What provides remote backup for music & photos (that can't be stored at any company location) from an Android device?
iCloud
Local NAS device
Google Cloud
Microsoft OneDrive
62
What should be used to configure a Windows service?
Resource Monitor
Task Manager
Registry Editor
System Information
63
What's needed on VDIs to automatically connect on boot & have the ability to be started remotely? (select 2)
Multiboot
WoL
USB
Image development
PXE
Unattended installation
64
Which file system is suited specifically for USB flash drives?
FAT32
exFAT
NTFS
ext4
65
What can be used to view a list of all outbound network traffic flows from a server?
pathping
traceroute
ipconfig /all
netstat
net view
66
What type of script can run on Linux, Windows and macOS?
.ps1
.vbs
.py
,js
.bat
67
What are 3 things you can do to fix a mobile device that was working fine yesterday but won't connect to Wi-Fi now?
Re-pair the device.
Forget the Wi-Fi network.
Power cycle the device.
Change the IP address.
Ensure the correct SSID is being used.
Perform a hard reset.
68
What data center environmental controls can an HVAC system address? (select 2)
Maintaining appropriate humidity levels
Venting fumes
Providing an appropriate ambient temperature
Shielding equipment from EMI
Automatically identifying hot and cold aisles
Isolating equipment in case of a fire
69
What could possibly prevent the success of a hack originating from a malicious email link?
SLA
AES
Using IMAP instead of POP3
AUP
User security education
firewall.cpl
70
From which of the following locations could you disable a hardware component on a laptop in Windows?
Device Manager
File Explorer
Services console
Task Manager
71
Which macOS graphical utility is most like the Windows "end task" feature?
kill 3035
Force quit
Finder
Time Machine
72
A PC in a secure site needs to be taken offsite for repair. What's the 1st step?
Remove the HDD and send the computer for repair.
Delete proprietary information before leaving the building.
Get authorization from your manager.
Check corporate policies for guidance.
73
In an AD domain how do you remove read access to a network shared folder for 1 particular member of an authorized group?
Deny the user read access to the folder through local access security.
Remove the user from domain groups that have access to that folder.
Deny read access to the folder for the user through shared access security.
Deny read access to the folder for any group the user is a member of.
74
What are the three best ways to stop the Windows Defender service?
In services.msc
Within MSConfig
In Performance Monitor
Within the Task Manager
With gpedit.exe
With the net stop mpssvc command
75
What Windows utility backs up system settings with requiring external storage?
MSConfig
Task Manager
System Restore
robocopy
76
What would you do next if after installing a new video card, the system loads Windows and continuously reboots.
Run chkdsk.
Check the system log.
Run the System Configuration utility.
Go into Safe Mode.
77
Which CLI command displays hidden files?
dir /d
dir /?
dir /a
dir /o
78
What kind of malware would covertly collect information and send it to a specific public IP address on the Internet?
Rootkit
Logic bomb
Spyware
Virus
79
PC users are asked to confirm before running some apps or making changes. What's this feature & how can you turn it off?
User Account Control; turn off under User Accounts in the Control Panel.
User Account Control; turn off under Security in the Control Panel.
Windows Defender Firewall; turn off under System Properties.
Security Center; turn off in the Services console window.
80
How can you provide more security by improving data encryption on a Wi-Fi network that's secured with WPA?
Reconfigure the network to use WPA3.
Disable SSID broadcast.
Install the latest version of WEP.
Use MAC address filtering.
81
What must you do before implementing BitLocker?
Enable TPM in UEFI.
Convert the file system to NTFS.
Disable UAC
Defrag the HDD
82
What should you do if a user complains that a laptop repair you did took too long?
Inform them that the repair is complete and refer them to your supervisor.
Provide them with documentation of the repair.
Record their concerns and save it in case you want to use it later.
Speak with them about each step you took and why it was necessary.
83
What would you use to encrypt a single folder on a network share?
SSL VPN
RDP
BitLocker
EFS
an SED
84
What must you do on a Windows system after you install a new storage drive so it will appear in File Explorer?
Reboot the computer.
Assign a drive letter to the drive in Disk Management.
Set the drive to active status.
Configure the drive in the BIOS/UEFI.
Initialize and format the drive in Disk Management.
85
For risk management, how can you be sure servers that are backed up daily to a NAS on the LAN will work when needed?
Frequently restore the servers from the backup files to test them.
Set up scripts to automatically rerun failed backup jobs.
Configure the backups to restore to VMs for rapid recovery.
Store copies of the backups offsite at a data center.
Create alerts to inform appropriate employees when backups fail.
86
What should you do on a Windows system before you try to remediate a malware infection?
Update the anti-malware program.
Schedule scans.
Educate the end user on how to avoid malware.
Disable System Restore.
87
What should you do if a server you're responsible for crashes?
Avoid everyone and fix it quickly.
Refer effected users to your supervisor.
Offer to buy lunch for the effected users while you fix the problem.
Stay calm and implement your DRP as efficiently as possible.
88
What might fix a screen pausing problem during game play on a PC equipped with a high-end graphics card & max RAM?
Reinstall the game.
Upgrade the drivers.
Replace the NVMe drive.
Reinstall the OS.
89
What's the easiest, most practical way to protect a SOHO network from intrusion by malicious hackers?
Disconnect the Internet connection.
Install an IDS.
Enable the firewall that's probably already built-in to the SOHO router.
Install an antivirus server application.
Disable the SSID broadcast.
90
What access will a user in the Users group have with the following configurations?
Read-Only
No Access
Change
Full Control
91
What's the 1st step to troubleshoot a computer the user reports to possibly be infected with malware?
Identify the malware.
Run System Restore.
Roll back drivers.
Research malware types.
92
What can be used to prevent access to a laptop when working from a coffee shop or hotel?
Windows Defender Firewall
Device Manager
Network and Sharing Center
Internet Options
Task Manager
93
What should you do after you proactively fix an unreported problem?
Reboot the WAP.
Update the knowledge base.
Update the asset management system.
Access the DMZ screened subnet.
94
Which switch to the robocopy command copies subdirectories but skips empty ones?
/B
/DCOPY:T
/E
/S
95
Which of the following statements is true?
Authentication can be something a user is, such as a fingerprint.
Authentication can be something a user does, such as a PIN or password.
Authentication can be something a user knows, such as a smart card.
Authentication can be something a user has, such as a signature.
96
What should you do if you can't understand a user over the phone due to a heavy accent?
Explain, and ask them to try to speak slowly w/o an accent if possible.
As them to use an interpreter for the call.
Ask them to call back at a later time.
Verify what they say by repeating it back to them.
97
Which of the following options is available when configuring the Windows VPN client?
Signature verification
Temporary password
Smart card
Fingerprint
98
What CLI command is used to fix errors on the system disk?
diskpart
robocopy
tracert /w
chkdsk /F
99
Which command is used to change file permissions on a Linux system?
chmod
passwd
chown
dig
100
Viruses have been detected & removed on a user's PC over several weeks. How could you prevent future occurrences?
Discuss safer web browsing habits with the customer.
Defragment the hard drive.
Delete temporary files, cookies, and browser history.
Install antivirus software that uses manual updates.

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