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Retailing Review
Retailing Review
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Retailing Class State Test Review Questions
Flashcards
61 cards
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Questions
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Answers
1
The ____________ Mix is the number and kinds of services offered by a retail establishment
Product
Retail
Marketing
Services
2
Name that Tune!
Semi-Charmed Life
I Want Something Else
Cold Beer
Smile Like A Drug
3
The process of subdividing a market into distinct subsets that behave in the same way.
Market Segmentation
Target Market
Market Share
Market
4
What are the types of retail ownership?
Corporation
Partnership
Sole Proprietor
Franchise
5
Which type of retail location is a small, freestanding shopping space?
Business District
Mall
Kiosk
Shopping Center
6
Which of the following is an example of non-store retailing?
Dance Teacher
Website
Direct Mail
Infomercial
7
A group of stores with a parking lot in front and is not an enclosed shopping area.
Shopping Center
Business District
Kiosk
Freestanding Location
8
Deciding what areas to modify & whether company goods/services meet needs are why companies __.
distribute products.
price merchandise.
undergo the research process.
evaluate the marketing performance.
9
The group of people most likely to become customers identified by a specific marketing program.
Market Share
Market
Target Market
Market Segmentation
10
Which of the following must be included in a true multi-channel strategy?
Catalog ordering and comparison shopping sites
Purchases in the store and from a website
ALL of them!
Mail orders and interactive television selling
11
Who is this famous singer from the 90s?
Gwen Stefani
Jessica Simpson
Brittney Spears
Alanis Morissette
12
Which of the following is NOT a task that a professional retailer performs?
Yelling at customers
Displaying Merchandise
Selling Goods or Services
Advertising and Promoting
13
One retailer's part of total sales of merchandise and services in the retailer's selling area.
Market Share
Market Segmentation
Market
Target Market
14
Which of the following is a "store-based" retailer?
Supermarket
Dentist's Office
Credit Union
Discount Department Store
15
Which type of online retailer shares experiences with products for potential customers to read?
Discount Store
Blog
Restaurant
Food Truck
16
Retailers help the community by supporting __________ activities.
community
learning
buying
fun
17
The presence and movement of people walking around in a particular space. Leads to more sales.
Customer Traffic
Foot Traffic
Traffic School
Car Traffic
18
Which type of online retailer shares information about only one company and its products?
Business Website
Ebay
Amazon
Etsy
19
What are the three types of channels of distribution?
Sales, Delivery and Service
Fashion goods, Product line, Product items
Staple goods, seasonal goods, convenience goods
Competition, Parking and Clothing
20
Strategies used to determine how and where a product will be distributed.
Place
Product
Promotion
Price
21
What retail technique is she discussing?
Customer Service
Customer is Always Right
Down-Selling
Suggestion Selling
22
These are examples of ______________
Selling Channels
Selling Tunnels
Distribution Channels
Distributions Tunnels
23
A group of people or companies that have a demand for a product/service and are willing to pay.
Target Market
Market Segmentation
Market
Market Share
24
Which of the following is an example of a non-durable good?
Toilet Paper
Desk
Car
House
25
What is the marketing mix?
B2B and B2C
Demographics, Psychographics, Geographics, Behavioral
Market Share, Target Market, Market Segmentation
Product, Price, Place, Promotion
26
A plan showing how a business will offer its products/services to consumers and influence them.
Market Research
Market Planning
Retail Strategy
Marketing
27
Which of the following is NOT a type of retail ownership?
Department
Corporation
Franchise
Sole Proprietorship
28
Which four financial elements do CEOs look at when determining if a market plan is feasible?
Revenue, Costs, Advertising, Profits
Liabilities, Assets, Profits, Losses
Profits, Losses, Debts, Benefits
Advertising, Expenses, Investments, ROI
29
Name that Tune!
Ghetto Christmas
Give Up Your Do'
It's Christmas
Christmas Is
30
A summary of how a business incurs its revenues and expenses over a specific accounting period.
Balance Sheet
Income Statement
Profits and Losses Statement
Check Stub
31
Which rapper has changed his name more than his clothes?
Puff Daddy
P-Diddy
Puffy
Sean Combs
32
Which of the following is NOT a type of retailer?
target market
general merchandise retailers
online retailers
food retailers
33
Which online retailer provides unique, handmade items from artists around the world?
Ebay
KSL
Amazon
Etsy
34
A condition or circumstance that puts a company in a favorable or superior business position.
Competitive Advantage
Bonuses
Having the Upper-Hand
Competition Research
35
____________ is the selling of products to the custsomer
Retailing
Providing
Recycling
Advertising
36
Strategies for communicating information about a product to customers.
Place
Promotion
Product
Price
37
Which of the following is a key success factor in multi-channel retailing?
Improved customer perception
Better data collection
Enhanced productivity
Increased sales
38
Which tool is used to target specific, smaller groups and influence their purchasing decisions?
Target Market
Market Share
Market Segmentation
Discretionary Income
39
Retailers help the community by providing ____________ for teenagers and adults.
Housing
Healthcare
Employment
Money
40
The facade of a store; room(s) facing the street on the ground floor of a commercial building.
Storefront
Visibility
Traffic
Zoning
41
____________ are the goods and services that have monetary value to someone.
Works
Results
Products
Entertainment
42
We are fortunate enough to enjoy a _ _ in the market which allows us to be number one in sales.
Competitive Advantage
Financing Bonus
Marital Status
US Trend
43
Which job is considered a retailing job?
Sales Accociate
Bus Driver
Sr. Engineer
Professor
44
Which type of retail location is a building that is not connected to other retailers?
Freestanding Location
Kiosk
Business District
Shopping Center
45
What is the main difference between a service retailer and a merchandise retailer?
One sells what noone wants; other sells what everyone wants.
One focuses on customer service more than the other.
One focuses on getting new clients.
One sells a product, the other a service.
46
A large shopping area that is usually enclosed and has lots of parking near the main building.
Freestanding Location
Business District
Shopping Center
Mall
47
Strategies for deciding what products to make and sell, packaging, warranties and branding.
Promotion
Product
Price
Place
48
Who does not benefit from retailing?
Hermit
Employee
Garbage man
CEO / President
49
The ___________ Mix is the combination of decisions retailers make to create & operate a store.
Services
Product
Retail
Marketing
50
Strategies used to price products for sale.
Place
Price
Product
Promotion
51
Which type of retail location is a shopping area that has developed without much planning?
Business District
Kiosk
Mall
Shopping Center
52
Which of the following is a durable good?
Gas
Computer
Napkins
Apples
53
The _____________ Mix is often referred to as the 4 P's of marketing.
Retail
Services
Product
Marketing
54
A financial statement showing how revenues are transformed into net income.
Profits and Losses Statement
Check Stub
Balance Sheet
Income Statement
55
What is multi-channel retailing?
When you watch more than one TV channel at a time.
When a customer buys in the store and returns in the store.
When customers can choose from many ways to buy products.
When a customer buys online and then returns online.
56
Which of the following is NOT a service retailer?
Aveda Salon
American Eagle Outfitters
Enterprise Car Rental
Ski Utah
57
A statement of the assets, liabilities and capital of a business at a particular point in time.
Profits and Losses Statement
Check Stub
Balance Sheet
Income Statement
58
________ laws or ordinances define and restrict how you can use your business property.
Storefront
Traffic
Zoning
Visibility
59
Name this famous singer!
Christina Agulera
Mariah Carey
Whitney Houston
Jessica Simpson
60
Location is important in retail because it relies a lot on __ and exposure to target markets.
Zoning
Traffic
Storefront
Visibility
61
The ___________ mix is the type of merchandise that a retailer offers for sale
Services
Marketing
Retail
Product