Ask another technician to take the call

Look up the error number associated with the failed update

Smart cards, Fingerprint reader

Immediately notify the local authorities or corporate security.

A firewall exception must be set

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Disconnect the power before servicing the PC

Set up alerts to let administrators know when backups fail

again long answers so just do your best to remember

Ask more open-ended questions to see if the issue can be narrowed down in o

Humidifier, Compressed air cans

Remove the user-installed antivirus software

Contact the IT department for confirmation

Use an antivirus product capable of performing heuristic analysis

Require authentication on wake-up

An incompatible partition is marked as active

Hide extensions for known file types

answer are cut off just do your best to memorize

Manually check for updates and let the user decide when to download and ins

net stop spooler, net start spooler

Move the infected system to a lab with no network connectivity

The website's security certificate has expired

Remove any unapproved applications from the user's startup items, Reset the user's browser to default settings

studbud

GO BEYOND PLUS ULTRA!!! Part 3

51 termsStudBud Administration18 plays

Imported from external platform

Flashcards51 cardsFPractice quizPHost liveL

Questions 51

Answers

1
!
Power User
Guest
Remote Desktop User
Administrator
2
!
Politely ask the user to call back
Troubleshoot the issue for the user
Ask another technician to take the call
Input the issue as a ticket and escalate to Tier 2
3
In which of the following file extension types would a user expect to see the command. "net use T:\ \server\files'?
.bat
.js
.py
.vbs
4
!
Open license
Personal license
Enterprise license
Corporate license
5
!
Private cloud
Hybrid cloud
Community cloud
laaS cloud
6
!
Disabling of System Restore
Infected system quarantine
End-user education
Pre-installation environment cleaning
7
!
HD partitioning
Standard formatting
Low-level formatting
HD drilling
8
!
Look at the system Event Viewer to find more information on the failure
Download the failed update to install manually
Visit the Microsoft Update website to see if there is an issue with a speci
Look up the error number associated with the failed update
9
!
Cablelocks
Mantraps
Smart cards
Fingerprint reader
10
!
Internet Options - Security
Internet Options - Content
Internet Options - Advanced
Internet Options - Connections
11
!
Secure the computer to establish chain of custody.
Immediately notify the local authorities or corporate security.
Reimage the computer for future use.
Back up the computer data to an IT share.
12
!
A firewall exception must be set
A corporate VPN is enabled
HomeGroup must be enabled
An IP conflict is present
13
Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?
Place the PC on a grounded work bench
Put on an ESD strap.
Disconnect the power before servicing the PC
Place components on an ESD mat
14
!
System memory
Surge protector
Battery backup
Hard drives
15
!
Set up alerts to let administrators know when backups fail
Frequently restore the servers from backup files and test them
Configure the backups to restore to virtual machines for quick recovery
Set up scripts that automatically rerun failed backup jobs
16
!
System
Folder Options
Display
Indexing Options
17
again long answers so just do your best to remember
Ask more open-ended questions to see if the issue can be narrowed down in o
Inform the customer that there is a troubleshooting script that must be fol
Since Joe is concerned about time, suggest calling back later when Joe has
Record the call and send it to the local intranet for future technicians to
18
!
gpmc.nunc
gpresult
dcdi.g
dcgpofix
19
!
tracert
regsvr32
grub
defrag
20
!
Permission propagation
Inheritance
MFA
SSO
21
!
Humidifier
Compressed air cans
Spare cables
Extra computer cases
22
!
Windows 7 Professional x86
Windows 7 Professional x64
Windows 7 Enterprise x86
Windows 7 Ultimate x64
23
!
Uninstall one antivirus software program and install a different one
Activate real-time protection on both antivirus software programs
Remove the user-installed antivirus software
Run OS updates
24
Which of the following types of security threats is used to attempt to learn a user's password?
Zero day
Brute forcing
Spoofing
Spear phishing
25
!
PIN lock
Swipe lock
Fingerprint lock
Passcode lock
26
!
image deployment
in-place upgrade
network installation
clean install
27
!
Contact the IT department for confirmation
Receive advice from a coworker on the situation
Assume a social engineering attack and disconnect
Provide the caller with the information requested
28
!
Vacuums
Air filters
Privacy screens
ESD mats
29
Which of the following technologies is used by malicious employees to obtain user passwords?
Phishing
Shoulder surfing
Tailgating
Main-in-the-middle
30
!
Repair the antivirus program
Restart the computer
Run System Restore
Isolate the system
31
!
Use a host-based intrusion detection system on each computer
Use an antivirus product capable of performing heuristic analysis
Disallow the password caching of accounts in the administrators group
Install a UTM in between PC endpoints to monitor for suspicious traffic
32
Which of the following is the MOST secure wireless security protocol?
WPA
WEP
AES
WPA2
33
!
Remove the guest account from the administrators group
Disable single sign-on
Require authentication on wake-up
Issue a default strong password for all users
34
!
PoE phone
Desktop printer
Server rack
UPS
35
!
Volume shadow services
Unattended installation
Remotely run gpupdate/force
System recovery partition
36
!
BIOS passwords
Two-factor authentication
Mobile tokenization
Full-disk encryption
37
!
Windows Startup services are not running
The computer has GRUB Legacy installed
An unsupported version of Windows is installed
An incompatible partition is marked as active
38
!
exFAT
CDFS
ext3
ext4
39
!
Windows 7
Windows 10
Windows 8.1
Windows 8
40
!
how hidden files
Always show icons, never thumbnails
Always show menus
Hide extensions for known file types
41
answer are cut off just do your best to memorize
Download automatic updates but allows the user to select the time of instal
Select automatic maintenance and enable the computer to wake up at the sche
Install automatic updates during the hours the workstation is powered down.
Manually check for updates and let the user decide when to download and ins
42
!
Waterproof devices
Backup testing
Hot site
Cloud storage
43
!
Refresh upgrade
Unattended installation
Clean installation
In-place upgrade
44
!
net stop spooler
net stop server
net start spooler
tasklist /s
45
An iOS phone can automatically back up data to which of the following?
Thunderbolt
Desktop
MicroSD card
Flash drive
46
!
Enable System Restore and create a restore point so no data is lost
Move the infected system to a lab with no network connectivity
Educate the user about how to avoid malware in the future
Update the antivirus software and run a full system scan
47
!
Browser content filtering is required
The website is below connection capacity
The website has not been added to Trusted Sites
The website's security certificate has expired
48
!
Low-level format
Format C: /q /x
BrtLocker
Disk repartition
49
!
Remove any unapproved applications from the user's startup items
Reset the user's browser to default settings
Reboot the user's computer and install a secondary antivirus
Download the update to the user's web browser of choice
50
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
4GB
2GB
16GB
8GB
51
!
MSConfig
PerfMon
MSTSC
Task Manager

GO BEYOND PLUS ULTRA!!! Part 3 Flashcards | StudBud