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Hop foundation
Hop foundation
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Flashcards
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Practice quiz
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Questions
20
Answers
1
The hotel brand "Travelodge" belong to which hotel chain?
Wyndham
Hilton
Marriott
2
A normal bacterial growth curve has 4 phases. The first phase is?
Stationary phase
Lag phase
Log phase
3
Which of the following answer reflects the function of operations management?
Planning, leading, organising and controlling
Scheduling, managing, operating and controlling
Planning, operating, motivating and checking
4
What is the main contribution of nutrient carbohydrates for the human body?
Growth
Energy
Transportation
5
The hotel owner pays a fee to use an existing brand name and concept, this is known as?
Franchise
Management contract
Independant hotel
6
Which cooking technique is preparing in liquid below the boiling point (65-95 degrees)?
Poaching
Sous vide
Steaming
7
Mention the different types of "executives" that are distinguished in the ALCA-act.
Owner, manager and supervisor
Owner, investor and general manager
Head office, resident and bar manager
8
The name of the room status indicating that a guest will stay at least 1 more night is?
Understay
Stay-over
Overstay
9
Which 3 types of contracts are used in contract catering?
Franchise, fixed price and management contract
Lease contract, open and closed contract
Open calculation, fixed price and a combination
10
SOP's are usually visualised in business models. Which is a correct example of this?
SWOT analysis
Quality quadrant
Service blueprint
11
Hazards (contamination) can appear in 3 different ways. Salmonella in chicken is an example of?
Physical
Microbiological
Chemical
12
What type of licenses for on-premises consumption can the State Liquor Authority issue?
Beer and liquor license
Wine and wisky license
Brandy and beer license
13
What are the 2 basic ingredients of cognac?
Sugar and grapes
Wine and grapes
Pear and grapes
14
Which process is sugar by the help of yeast - fermented into alcohol, carbon dioxide and energy
Whisky fermentation process
White wine production process
General alcoholic fermentation process
15
What are 3 characteristics that influence the degree of alcohol intoxiaction?
Alcohol addiction, history and length of body
Gender, body weight and full stomach
Age, size and mental condition
16
Short maceration time and Saignee (run off) are methodes of making which type of wine?
Red
White
Rose
17
No alcohol, ritually slaughtered meat, no pork meat and no shellfish are regulations of?
Islam
Judaism
Hiduism
18
LEARNT is an approach to deal with guest complaints. What represents the "A"?
Action
Acknowledgement
Apologize
19
What is a characteristic of a resort hotel?
Location leisure environment
Difficult accessible
Transient guests
20
An example of cultural sensitivity as a vital part of service delivery can be seen in?
Listening skills
Body language
Observing attitude
