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Conflict Management and Assertiveness Flashcards | StudBud
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Conflict Management and Assertiveness
Conflict Management and Assertiveness
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364 plays
#Leadership Project NSG 236
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
_________ is a normal and unavoidable part of human relationships.
Anger
Conflict
Yelling
Hugs
2
Factors of conflict include all of the following except.....
Accountability
Goal Conflict
Role Conflict
Job Conflict
3
The first step to conflict management is.....
Go home
Yell at your coworker
Decide whether to address it
Avoid the person causing conflict
4
Which role plays a crucial part in setting the tone of a healthy workplace environment?
Nurse Manager
Floor Nurse
Aids / Techs
Nurse Educator
5
When handling conflict, you should always be professional.
True
False
6
Conflict that is occurring when someone says "That is your job not mine".
Accountability
Scope of Conflict
Goal Conflict
Role Conflict
7
What are the 4 main listening skills according to the acronym AMPP
Ask, Mirroring, Prime, Perplex
Action, Mirroring, Promise, Pressure
Ask, Mirroring, Paraphrasing, Prime
Action, Maximize, Prop, Pack
8
Which conflict resolution is the "lose-win" scenario?
Collaboration
Accommodation
Avoidance
Compromise
9
One barrier to conflict resolution is the lack of money
True
False
10
The oath “Do no harm” is taken by nurses to prevent or resolve conflict to enhance patient care
False
True
11
What is a barrier to conflict management?
Equal power of employees
Willingness to address the conflict
Time and Workload
Good listening skills
12
What does the "U" stand for in VALUED for conflict resolution?
Uplift
Understanding
Uncover Interests
Utilize
13
What is the most prevalent style for conflict resolution by nursing students?
Cooperation
Compromise
Accommodation
Avoidance
14
Differences in values and backgrounds do not cause conflict.
False
True
15
Which are part of the 4 R's of conflict management?
Respond with Respect
Remove
Run Away
Reflect
