Listen, Empathize, Ask Questions, Paraphrase, Sum it up

How does a dispatcher assist in protecting fellow first responders?

Collection of good information and the quick dispensing of that information

A high risk runaway means:

A child who runs away four or more times in 24 months

An attempted abduction may include all of the following EXCEPT:

Slowly becoming friends with the family of a child.

Is verbal threats a threat to dispatcher safety?

No, Follow Department Procedures

What is cyberstalking?

The active pursuit of an individual over the internet

A runaway and a thrownaway child differ because:

The child chooses to runaway where the thrownaway did not

Sexual Assualt must physically require the:

Penetration of genitals of another person or direct physical contact

A person with depression:

Is experiencing a complex mix of nature vs. nuture circumstances

How might a person with a thought disorder act?

Experiencing a flight of thoughts that causes them to be hard to understand

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Crisis Communications 2120 DeLange

93 termsStudBud Administration32 plays

Crisis Communication review for dispatch academy

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Questions 93

Answers

1
The five types of stalkers include:
The resentful stalker
A misinformation stalker
The random stalker
The kind hearted stalker
2
Types of Terrorism are all the following except:
International
Sub-national
Domestic
Intra-national
3
Barriers to leaving family violence are:
Guilt
Good Support
Financial
Love
4
LEAPS Stands for
Look, Expect, Ask, Problem Solve, Simplify
None of the above
Listen, Empathize, Ask Questions, Paraphrase, Sum it up
Like, Encourage, Accept, Promise, Solve
5
Suicide risk goes up again when a person
Turns 65
Turns 40 because they are over the hill
Risk goes down as age goes up
Turns 50
6
Sexual Assault can lead to:
All the above
PTSD
Homelessness
Mental Illness
7
The five types of stalking are: Resentful, Intimacy, Rejected, Predatory, and Incompetant stalker
True
False
8
How does a dispatcher assist in protecting fellow first responders?
Collection of good information and the quick dispensing of that information
They can't affect the safety of a person who is not in front of them.
None of the above
Dispatchers need to make sure they know the offense that occurred.
9
Most people who complete suicide do so with:
Pills
Poisoning
Firearms
Suffocation
10
How long does a law enforcement agency have to report an attempted child abduction?
No limit for attempts
8 Business Days
8 Hours
8 Days
11
Family is defined in the Chapter 573 of the Govt. Code
True
False
12
NCMEC financially supports Team HOPE
False
True
13
A high risk runaway means:
A child who runs away four or more times in 24 months
A child who runs away without a plan
A child who runs away six or more times
A child who runs away three or more times in 12 months
14
An attempted abduction may include all of the following EXCEPT:
Slowly becoming friends with the family of a child.
Verbal exchange between child and perpetrator
Physical contact
Nonverbal actions
15
Is verbal threats a threat to dispatcher safety?
None of the above
Only if you take it that way
Yes, Hang up
No, Follow Department Procedures
16
What below is a personality disorder?
Schizophrenia
Anti-social
Dementia
Depression
17
Abduct means to restrain someone with the intent to prevent their liberation
True
False
18
Narcissistic Personality Disorder may be an person feeling better/entitled to special treatment, inflated image of self.
True
False
19
What do most police use to commit suicide?
Suffocation
Intentional Car Wreck
Poisoning
Duty Weapon
20
Suspicious packages should prompt a telecommunicator to alert the potential need for specialized units
True
False
21
A victim caller may be
Be uncontrollably sobbing
Be unwilling to talk
All the above
Laughing despite the serious nature of the offense
22
Depression is a choice
False
True
23
Stalking means:
Threatening bodily injury to the victim or placing them in fear of such
Committing an offense of Harassment first
All the above
Threat or actual damage to victim's property
24
What percentage of NCMEC cases are Runaways?
87%
95%
91%
76%
25
What is cyberstalking?
The active pursuit of an individual over the internet
Posting mean things on Facebook
Any use of the mail to harass or annoy a person without their consent.
A made up thing
26
Runaway is defined as a child who leaves their home
Unwillingly
Voluntarily
Just because
Without Consent
27
Alzheimer's Can be cured
True
False
28
Stalking must have someone commit harassment first
True
False
29
A dispatcher should attempt to diagnose mental illness
False
True
30
A runaway and a thrownaway child differ because:
The child chooses to runaway where the thrownaway did not
The child chooses to be thrownaway where the runaway did not
There is no difference
31
A relative is defined as a parent, step-parent, aunt, uncle, sibling, or ancestor
True
False
32
Barricaded subjects normally end tragically in a murder - suicide
True
False
33
Sexual Assualt must physically require the:
All of the above
Penetration of genitals of another person or direct physical contact
None of the above
Statement of non-consent by the victim
34
Suicidal callers are just calling for attention
True
False
35
What events can trigger a crisis?
Animal that dies
ANYTHING
Car Wreck
Divorce
36
Upon report of missing child a dispatcher should follow all department policeies and procedures.
False
True
37
All of the following are considered reasons for a “Thrownaway” Child EXCEPT
Makes no effort to recover runaway child
Asks the child to leave home
Child leaves because of abuse
Prevents child from returning home
38
A person can sustain a TBI from all of the following except:
Shockwave
Direct Impact
Sleeping
Acceleration - De-acceleration
39
A Batterer may have:
Good communication
Believes in non traditional sex-roles
Been victim of abuse
Grounded view of faults
40
A person can be convinced their hallucination is not real
False
True
41
Reciprosity refers to the human nature of feeling the need to give something back when a person receives a gift.
False
True
42
A person should never be asked if they are going to kill themselves.
False
True
43
Autism is diagnosed on a
Spectrum
Random
Slide
Scale
44
Programs available through NCMEC are all the following EXCEPT:
Project ALERT
CODE Help
Code Adam
Amber Alert
45
A medical injury a family violence victim could sustain and dispatcher should be aware of is?
Emotional injury
Traumatic Brain Injury (TBI)
None of the above
Spiritual let down
46
A person with depression:
Is experiencing a complex mix of nature vs. nuture circumstances
Is depressed because of their life situation
Can snap out of it
Is suffering a genetic problem
47
How might a person with a thought disorder act?
Calm, but seem to be plotting against the dispatcher
Experiencing a flight of thoughts that causes them to be hard to understand
None of the above
Aggitated and aggressive
48
What types of cases does the NCMEC get involved with?
Theft from a person
Murders
Online Sextortion
Thrownaways
49
What things make sexual assault aggravated?
A victim sustains serious bodily injury or death during the commission
The presence of a deadly weapon or threat of imminent death
All the above
The victim is a child under the age of 17 regardless of offender knowing
50
A kidnapping where the location is known of the victim gives law enforcement and responding negotiators more control
True
False
51
A dispatcher should attempt to gauge how truthful a caller is being
False
True
52
NCMEC Stands for "National Center for Missing and Exploited Children"
False
True
53
A runaway child is considered a child under the age of:
21
15
18
17
54
A non-family abduction
Involves blood relatives taking a child from the biological parents
None of the above
Refers to a person outside the second consanguinity taking a child
Involves a child wrongfully taken by a non-family member
55
A telecommunicator should tell people when they need to seek counseling
True
False
56
_______ means to transport, entice, recruit, harbor, provide, or otherwise obtain another person by any means
Restrain
None of the above
Abduct
Traffic
57
A telecommunicator should identify the occurance of sexual assault and ask detailed questions of the caller.
True
False
58
The greatest skill a dispatcher has during a suicidal call is:
A team
Gift of gab
Listening
Talking
59
A family abduction
A person fails to return a child in accordance with a writing or decree
Occurs when a violation of custody order takes place
All of the above
Occurs when a family member has legal custodial rights that are ignored
60
Individual, Socio-cultural, and external are factors in a person's suicide risk
False
True
61
Depression is marked by feelings of
Joy
Exuberance
Hopelessness/Helplessness
Self Motivation
62
The greatest tool a dispatcher has is:
Listening
Ability to hang up
Talking
References
63
When speaking to a suicidal person a dispatcher should:
Use judgements about the caller to determine their thinking
Tell the person that everything is going to be okay.
Use "I" Statements to show personal involvement
Attempt to use "You" statements to help the person take control
64
ICS stands for Incident Command System
False
True
65
Someone with paranoid personality disorder:
May be very defensive and easily aggitated
May believe anything they are told
Requires a counselor to speak with them.
Can be convinced their delusion is not real
66
Family is defined in Chapter 71 of the Family Code
True
False
67
A paroxysmal attack of pain, distress, or disordered function or emotionally significant event in a person's life.
Constraint
Emergency
Crisis
Concern
68
Upon identifying a sexual assault call the telecommunicator should:
Ensure the caller is safe, and immediately work to get resources to them
Identify that the caller is trying to report sex aslt and stop questioning
All of the above
Follow department policies and procedures
69
Upon report of missing child a dispatcher should ensure all missing person entries are completed within required time
True
False
70
A delusion should be challenged
False
True
71
TBI is classified as all of the following except:
Severe
Profound
Mild
Moderate
72
The greatest concern in a barricaded subject is the murder of hostages
True
False
73
Intervention means coming into a problem to solve it.
True
False
74
"Restrain" means to restrict a person's movements without consent. To interfere substantially with the person's liberty
True
False
75
Suicide is the ___ leading cause of death among 15 to 24 year olds
13th
33rd
2nd
3rd
76
Attempted abduction should be dispatched out and a call created
False
True
77
All are thought disorders except:
Schizophrenia
Hallucinations
Delusions
Dementia
78
Severe Weather Include
Heavy Rain
Hail
Tornados
Snow
79
A weapon of mass destruction is a terrorist device containing biological/nuclear material/incendiaries/chemicals agents
False
True
80
A hostage is a person
All the above
A stranger and typically a random person taken as a negotiating token
Known to the hostage taker
A family member to the offender
81
Don't discount a delusion but also do not play into it.
True
False
82
Dispatchers Should never challenge or embaress a caller
True
False
83
Abduct means to
Steal a human from one place and take them to another.
Move someone without consent no matter the distance
Restrain a person with the intent to prevent a person's liberation
Temporarily interfere with a person's freedom
84
A law that George W. Bush signed into law requiring persons 21 and under be entered into NCIC
Suzanne's Law
Sophie's Law
Sipriana's Law
Sloan's Law
85
Common biological outbreaks include Anthrax
False
True
86
L in LEAPS stands for Look
False
True
87
Intervention means:
Helping a friend get sober
None of the above
Coming in between by way of hinderance
Getting involved in a drug issue
88
Upon report of missing child a dispatcher should obtain and verify the location where the child went missing.
False
True
89
Types of Mental Illness Discussed in Crisis Communications were:
Personality Disorders
Mood Disorders
Thought Disorders
All the Above
90
NCMEC is a for profit agency that worked to securely bring home people who go missing or are exploited.
True
False
91
One in _____ Children of the 25,000 cases of Runaways were likely victims of Child Sex Trafficking.
Six
Eight
Seven
Five
92
All of the following are NCMEC types of cases EXCEPT:
Infant abduction
Austims wandering
Missing adults with dementia
Runaways
93
Family violence is a contributing factor to mental illness.
False
True

Crisis Communications 2120 DeLange Flashcards | StudBud