Communication Quiz Practice

Writing is usually easy for experienced writers.

Bargaining by persuasion rather than by argument.

Good writing usually has big words and long sentences.

The terms argument and negotiation are similar in nature and mean the same thing. (synonyms)

Many jobs in the workplace require writing.

Which of the following is a listening barrier to communication?

Which type of non-verbal communication shows emotion through gestures on a person's face?

A proper handshake is done from the _______________.

Approximately what percentage of understanding comes from the spoken word when communicating?

In planning, what the writer says is far more important than what the reader needs to know.

It is important to get all of your thoughts on paper before you start rereading and revising.

Which of the following is not true of e-mail communication in business writing?

Business letters should include specific examples clarifying and expanding the main point.

__________________ is sending and receiving messages; exchanging thoughts, ideas, and beliefs.

Which category of communications best describes facial expressions and body posturing?

The date (month) of a letter should be spelled (letters) out instead of using figures.

Errors in spelling, punctuation, and grammar can distract the reader from the message meaning.

Which of the following describes a clash  that sometimes occurs with differing points of view?

Which of the following are documents found in the workplace?

Which of the following is the suggested range of a handshake?

The reader of a document; customers, supervisors, co-workers, public, clients, etc.

Experienced writers rarely revise; inexperienced writers revise a lot.

Revising a document primarily means checking for spelling and punctuation errors.

Which of the following is a sign of nervousness when shaking hands?

The ______________ informs, persuades, and communicates goodwill; why a document is written.

Which of the following describes a reaction or response to what is being said?

When addressing an individual in the salutation, use __ if you don't know the person's name.

Which of the following play an active role in communication?

Unclear wording and poor organization are two common problems in workplace writing.