Intro to Hospitality Final Review

Yield management as used by hotels

The fundamental need for business travelers is

For families today, vacation needs are for

Large hotel with 500+ guest rooms, extensive meeting & function space, & a large ballrooms is

Since hotels have large fixed costs they break-even at very low rates of occupancy.

In on-site food service, success is measured by

A pure management contract is almost unknown today.

A profit-and-loss statement is also called

Sanitary landfills are

Solid waste has gained attention from restaurant operators principally because of

In hospitality, there is pressure to operate at maximum capacity because

The most common reason people give for traveling is

In a typical rooms department, the departmental income should be about

The term “product” in the restaurant setting includes

Hotel segmenting means that hotels are

Some factors causing changes in the hospitality industry are

Seeking work abroad in the hospitality industry

The greatest strategy changes by multi-unit companies regarding “place” has been

Service is

At the present time, nutritional labeling covered by the Nutrition Labeling and Education Act

The most notable example of a restaurant serving the eating market is

For excellence in service, a service strategy is developed by an organization

The ____ improves operational efficiency by eliminating repetitive tasks and improves service.

The attribute that is particularly critical in developing a service culture is:

The age group that travels most is

Which type of travelers have the least seasonal travel pattern?

Quality standards require the franchisees to hire the franchisor to manage the franchise.

The most common means of tourist travel is by

The informal organization refers to

Leverage is a financial term and means

Geography is important to the hotel population.

Internet web sites for restaurants

"Making a profit" means that

When we define the hospitality industry, we mean

A POD is a

In a typical F&B department, the departmental income should be about

The general types of service transactions in the lodging industry are

A limited service hotel

The concept of retained earnings as applied to work experience means

For my final I will need

Dining is predominantly

The major contribution food service can make to our environment is

Psychographics refers to people’s

A knowledge worker is one who

Important areas for observation in a field experience are

The following statement about the economic significance of tourism is correct:

_______ is considered a capital cost.

In a QSR chain operation

The marketing mix consists of

Just as the economy has good & bad times, so does the hotel business.

Profits from a business are treated in two ways

The highest percentage (52%) of travelers are

Which criterion is needed for a hotel name to carry brand equity

Which traveling segment is growing the fastest (70% increase in the last ten years)?

_____ is a property with well-designed learning environments & small meeting rooms with full audiovisual.

Historically, which is the most influential factor driving innovation in the hotel industry:

The best way to think of consumerism is as

Group bookings are forgiven when the event is unexpectedly interrupted by acts of God due to:

Treating employees as internal customers requires ____?

Advantages in the mass media for chain specialty restaurants arise principally from

Dietary schizophrenia refers to a person who

A recent vacation trend among young adults has been

I will actually use the Quiz to study this time!! (No wrong answers...be honest!)

A guest not staying overnight charges to their hotel charge account is posted in the

The “job benefit mix” means

Which is not true about an ecotourism resort?

Business format franchising gives the franchisee the right to use the

Recycling is

For managers, computerized POS technology

Capital costs are

Computerization in food service operations in the near future will

The basic work of managers in the hospitality industry calls for

Cost of sales is

The point of the “one industry” concept for students is that

Vacation ownership

Profit in the organization

A major reason for international travel is the

To be promoted rapidly, usually your best avenue is through

A recent important development in reservation systems has been

Controlling costs and quality in the back of the house

On a hotel income statement, capital costs include

Composting

Over the last 20 years since 1988, the number of overseas visitors to the U.S. has increased

Empowerment is a term that

Quick service restaurants are dominated by chains because of

Face-to-face transactions

Who is responsible for what and who reports to who is an aspect of

Spas are widely available, but not profitable; hotels offer them merely as an amenity.

The HACCP sanitation program

On average, how many units on does the majority of hotel properties offer?

Some potential safety/liability concerns for a hotel are

The performance standard for service organizations should be

A guest remaining at least one day past originally scheduled departure date is an

Economy of scale means

The night audit =(today's charges-today's payments) be added to yesterday's closing balance

In most cases, the major source of profit in a hotels is from

REITS are

In terms of career advancement, the hospitality industry calls for

Controllable expenses are

Advertising for service should