WARRANTY

If we get a call from PRO TECH what do we have to confirm?

What tool will you use to find claims history?

For most accessory warrantys we cover these two items

• Travel/wall chargers
• Stereo earbud headsets

You will use ORDER TRACK to find multiple claims?

Do we Credit? The customer was charged for damage fees, but pictures can't be found in AIR. pack shows not damaged

What are two ways to file a accessory order?

PICK two devices that may have warranty EXCEPTIONS

Do we credit? The customer was charged for damage fees, but pictures can't be found in AIR. more than 6 days

I have learned SO MUCH this week!

I can process a warranty without troubleshooting?