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Duplicate of 1.01 H&T Objective Flashcards | StudBud
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Duplicate of 1.01 H&T Objective
Duplicate of 1.01 H&T Objective
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1.01 Hospitality and Tourism Objective
Flashcards
8 cards
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Practice quiz
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Host live
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Questions
8
Answers
1
What skill is important for successful professionals in the hospitality and tourism industry?
Creativity
Delegation
Communication
Mathematical
2
What type of behavior involves establishing eye contact with hotel guest?
Nonverbal
Cultural
Vocal
Critical
3
How can a travel agent make a positive impression on clients?
Suggest several travel options
As very personal questons
Maintain a professional appearance
Focus on many tasks at one time
4
Ben is a front-desk clerk and is courteous, patient and helpful with all of the hotels' guest.
Interpersonal skills
An appropriate use of humor
Favorable ethical traits
A positive sales aptitude
5
Mary works in the lodging segment directing employees who clean sleeping rooms and public areas
Front-desk supervisor
Maintenance manager
Property supervisor
Housekeeping manager
6
As executive chef for a resort, what professional association is Daniel most likely to join?
Wellness Council of America
Meeting Professionals International
The National Restaurant Association
Association for Convention Operations Management
7
Traits effective hospitality and tourism employees exhibit when communicating with customers.
Patience and empathy
Initiative and indifference
Inflexibility and self-confidence
Enthusiasm and passive listening
8
Jason is a tour guide at the governor's mansion. His benefit of working in tourism is?
Planning conferences
Contacting buyers
Visiting attractions
Working with people
