Ch. 1 and Ch. 2

Which term describes computerswith applications that allow a person to perform diverse tasks, from writing a book

Which phrase best describes the process of asking questions once a person has described a situation?

Which tool is generally included in a typical technician toolkit?

The first release of Windows 8 had no visible _______________ button on the Desktop (except in the Charms bar).

Regarding an onsite accident, what kind of report should detail what happened and where it happened?

An essential tool in Linux for technicians is the command line, called _______________.

What is the most important thing you should do at the completion of any work?

To show that you are dependable, you should always be _______________.

In a Windows system, what would be the preferred download folder for applications for a user named Mike?

You can click the Windows 10 Task View button to create and manage _______________for grouping your open applications.

What is Window's 7 default Web browser?

In Windows 8, which tool enables you to set up hard drives, manage devices, test system performance, and much more?

Which command-line tool displays all the files and folders in a specific directory?

Which device is a general-purpose computing device?

In Windows 7, what is another name for the notification area that shows programs running in the background?

What is an important item to a technician that usually contains a wrench and a Phillips-head screwdriver

Which device or appliance emits radio waves?

In macOS, what launch point provides access to almost all the settings needed to administer a macOS system?

How do you show users the error of their ways without creating anger or conflict?

What do antistatic mats and wrist straps use to prevent anti-static charges from racing through devices?

If someone drops a monitor on her foot. Call the boss and tell them That someone got hurt.

What does the final version of Windows 8.1 use for the default interface?

How many directory structures for program files are created by the 64-bit edition of Windows?

Which tool enables you to copy any Unicode character into the Clipboard and paste into your document?

The first step of troubleshooting is Identify the Problem.

Which port on the back of a PC's system unit is used for output to a monitor?

In macOS, what launch point provides access to the tools needed to perform services on a Mac beyond System Preferences

In Windows 8/8.1, the control panel is the go to source for tech tools.

Which one of the following is not an assertive fact-seeking question?

What action is always recommended before making any major changes to a critical system?

Windows 10 provides a very powerful command-line interface, called _, which offers a set of command-line utilities

Who should you contact if you notice dangerous cables or other hazardous materials at a customer site?

All KDE-based distros provide everything you need to work on the system from the _______________ menu.

If a theory is not confirmed during troubleshooting, what is the technician's next step?

Which term describes an operating system's software parts with which you can interact?

What should you avoid learning at all costs?

In the macOS operating system, what is the background of the main screen called?

What are the three major components in a modern computer?

Which port on the back of a PC's system unit is used for network connection?