stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Sales and Service Modules 1-3 Flashcards | StudBud
Explore
/
Sales and Service Modules 1-3
an unsolicited call, by telephone or in person
What is Sales?
Sales and Service Modules 1-3
23 terms
·
StudBud Administration
·
259 plays
Imported from external platform
Flashcards
23 cards
F
Practice quiz
P
Host live
L
Questions
23
Answers
1
What is Sales?
Making money
Fulfilling a customers needs or solving their problems.
Making sure the customer is happy
Keeping expenses low
2
an unsolicited call, by telephone or in person
Cold call
email marketing
social networking
referral
3
Process of communicating with a potential buyer face-to-face with the purpose of selling a product or service.
Sales
Relationship Building
Making Money
Personal Selling
4
Sales people need ________ to make an ethical sale.
perseverance
Structure
Trust
Committment
5
a warm call since someone else has suggested or recommended that the prospect meet with the sales rep
social networking
referral
cold call
email marketing
6
Statistics show that a majority are turning to online reviews on social media as part of their product research.
False
True
7
With technology, sales people have an opportunity to become a ________.
CEO
Star
trusted advisor
Famous
8
Perks in sales that other jobs do not offer such as the following
Company Car
Cash or product incentives for performance
Recognition with awards for a job well done
Freedom to set your own hours and work with no supervision
9
Effective sales peoples...
Make money
Are a partner to the customers
Are nice to everyone no matter what.
Give the customer what they want.
10
Something that is ethical doesn't have to be legal and vice versa.
True
False
11
Direct Selling Association have a _______ to guide a standard of behavior.
Menu of Items
Strategic Plan
policies and procedures
Code of Ethics
12
The person in charge of making a final decision on the sale.
Decision maker
CEO
Janitor
Gatekeeper
13
Person in charge of communicating or preventing information from reaching a decision maker
CEO
Owner
Sales Rep
Gatekeeper
14
Negative aspects of a career in sales
Must stay motivated to succeed
Should be comfortable with hearing no over and over again
Can be lonely as you are often by yourself making sales calls
Require ability to handle high stress and pressure to meet quota
15
Successful sales people...
Ask questions
Get ready to sell at a high margin
Do extensive research before meeting a client
Bring products samples to give away
16
The majority of people who make over a six-figure income are sales representatives
True
False
17
CRM stands for
cloud retention management
cloud relationship management
customer retention management
customer relationship management
18
The two traits sales people need
Strength
Competence
Character
Worthiness
19
Selling is even a part of your personal life
True
False
20
using sites such as Facebook, LinkedIn, SlideShare, Twitter, Pinterest, to solicit new leads and business
referral
social networking
cold call
email marketing
21
taken the place of direct mail marketing
social networking
referral
cold call
email marketing
22
Personal Selling in one part of a company's
Promotion Mix
Price Mix
Strategies
Product Mix
23
process of searching for potential customers, clients, or buyers in order to develop new business
Management of Sales
Targeting
Prospecting
Marketing mix
