Ch.1 - 4 Milady

Which of these is an example of a long-term goal?

To earn clients’ trust and loyalty, you should always

Which term refers to bundles of hair dyed to match particular haircolor shades offered by a manufacturer?

When working with older clients, as a general rule you should:

Fulfilling your potential is known as:

Ancient Egyptian men and women practiced a form of nail care by staining their nails red using:

Which of the following is NOT a bad habit?

To enhance your creativity, you should do all of the following EXCEPT:

Which of the following is NOT one of the golden rules of communication?

What should you do at the end of your employee evaluation?

Which of the following is NOT an important life skill for salon employees?

What is the science of designing the workplace and its equipment and tools to make specific body movement more comf

A hygiene pack for work should include all of the following EXCEPT:

Farouk Shami invented the world’s first ammonia-free haircolor in the:

How long should your mission statement be?

The client intake form is NOT also known as a:

To become a creative director, you must have at least _____ years of experience as a hairdresser

Good posture:

Three bad habits that prevent peak personal performance are procrastination, perfectionism, and:

New clients should be instructed to arrive _____ minutes early so they can complete the client intake form.

To be an education director, you must have at least _____ of experience as a cosmetologist.

Which of the following is appropriate to wear at the salon?

Continuing education is NOT typically used to:

The _____ is the communication with a client that determines the client’s needs and how to achieve the desired results.

Putting off until tomorrow what you can do today is called:

What should you do if you find studying overwhelming?

Because the salon is a close-knit community in which people spend long hours working side by side, it is important to:

If a client notices that you have bad breath, he or she is most likely to:

The period during which Western civilization made the transition from medieval to modern history was called the:

Today, cosmetologists frequently specialize in:

During the Golden Age of Greece, women ground cinnabar to produce coloring for:

Which of these people does NOT work for a salon?

To effectively manage time, it is important to learn to:

The ability to deliver truthful, even sometimes critical or difficult, messages in a kind way is known as:

If a client scheduling mix-up occurs, you should:

The impression you project through both your outward appearance and your conduct in the workplace is known as:

Which term refers to the process of caring for parts of the body and maintaining an overall polished look?

When standing to cut hair, you should:

Who invented the machine that supplied electrical current to metal rods around w hitch hair strands were wrapped during

When giving a manicure, you should: