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Sport & Recreation End of Year Exam Revision
Sport & Recreation End of Year Exam Revision
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Sport & Recreation revision for the end of year exam (Unit 1&2)
Flashcards
44 cards
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Practice quiz
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Questions
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Answers
1
"Create a barrier between harm and employees in the workplace" is which risk control option?
Elimination
Administrative Controls
Isolation
Engineering Controls
2
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3
Which of the following is NOT a penalty for breaching the consumer law?
A fine of up to 3x the value of the gain
Jail time
$10 million fine
10% of annual turnover in the previous year
4
Which of the following is a way to identify hazards from within the organisation?
Call WorkSafe
Movies
Media
Physical Inspection
5
A mashup is...
a mixture of web applications when different media is used.
a social networking site.
a video sharing site.
a hosted service which provides service via the internet.
6
Upselling is when you encourage a customer to...
buy a more advanced model/better product than the original
buy extra items that could be used with the original item
7
Which of the following is an example of an initiative to promote repeat business?
Free Giveaways
Client Retention
Ask Questions
LAAAF
8
When disposing of sharps you should...
ask a participant to pick up the sharp
leave it on the ground as you are not responsible
place the sharp into a bin
wear PPE
9
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10
Which of the following is NOT a social media tool:
Hosted Services
Folksonomies
Microsoft Office
Blogs
11
Legal obligations you may have as an official include:
negligence
legal qualification
customer-client relationships
risk management
12
An internal client is...
Someone emailing the business
Someone within the business
always a regular client
Someone calling the business on the phone
13
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.pdf
14
Issues with social media include:
Copyright
Password Stealing
Hacking
Cyber Bullying
15
Picture file types may include:
.pdf
.bmp
mov
.wav
16
Risk management principles include:
injury prevention
risk minimisation
Elimination
PPE
17
When filling out a maintenance log, you should include the following?
Age
Medical condition
Address
Repairs carried out
18
Possible emergency situations in the sport, fitness and recreation industry include...
ethical issues
broken equipment
potholes
medical emergencies
19
Which of the following is NOT a type of PPE?
Mobile phone
Helmet
Gloves
Goggles
20
Add-ons are when you encourage a customer to...
buy a more advanced model/better product than the original
buy extra items that could be used with the original item
21
What does NSO stand for?
National Sporting Officials
National Substitution Over
National Sporting Organisation
Netball Sports Official
22
How can I confirm that customers are satisfied with my service:
Visual cues
Ask them
Client retention
Reach out directly
23
An external client is...
Someone on the phone
Someone contacting via email
Someone at reception asking for help
always a new client
24
Also known as tagging...
folksonomies
web applications
hosted services
mashups
25
Which of the following is NOT a common workplace hazard?
Danger
Manual Tasks
Gravity
Radiation
26
Which if the following is NOT a place you can find more information about the NOAS?
Television
Media
Internet
NSOs
27
What is a hazard?
A 1948 American film directed by George Marshall
Source of potential harm which could cause injury or loss.
A Belgian professional footballer who plays for Chelsea
An incident occurs in the workplace and you must document it
28
Personal presentation could include:
personal hygiene
jewellery
body language
active listening
29
Which of the following is not a method of communication?
Documented
Written
Verbal
Body Language
30
"Remove the hazard or cause of potential harm completely" is which risk control option?
Isolation
Administrative Controls
Elimination
Engineering Controls
31
Which of the following is NOT a way to manage customer expectations:
Open & Closed Questions
Have regular & open communication
Create goals together
Build rapport
32
LAAAF stands for:
Listen, Action, Act in Response, Acknowledge, Follow Up
Listen, Acknowledge, Act, Accept, Follow Up
Listen, Acknowledge, Act in Response, Action, Follow Up
Listen, Ask, Act in Response, Action, Follow Up
33
Sport specific information that you may have to be aware of as an official includes:
player's age
football rules
codes of behaviour/conduct
registration and accreditation
34
"Changes to equipment, materials or resources to reduce the harm" is which risk control option?
Isolation
Engineering Controls
Administrative Controls
Elimination
35
What does NOAS stand for?
National Officiating Accreditation Scheme
Not Officiating Association Sports
National Overseas Accreditation Scheme
National Officiating Australian Scheme
36
Which of the following is NOT a way that you could provide personalised service?
Know your client
Track their progress
Follow up clients
Customer self-service stations
37
What does WHS stand for?
Work Harder & Smarter
Workplace Health Standards
Workers Health & Safety
Workplace Health & Safety
38
The definition of social media is...
how we connect with people in modern times
a tool used for sharing photos and friends.
any form of media that is used for social interaction.
sites like facebook and myspace.
39
Which of the following is a way to identify hazards from outside the organisation?
Media
Movies
Physical Inspection
Call WorkSafe
40
Which of the following is NOT an ethical responsibility?
medical history
Harassment
Physical & Verbal Abuse
Fair play
41
Which of the following is NOT a social media site?
Twitter
Flickr
Google
YouTube
42
Which of the following is not a type of client:
Those with a disability
Young Children
Regular & New
Those with challenging behaviour
43
A personal journal, diary or outlet that allows you to record your thoughts is a:
mashups
blog
wiki
facebook
44
When reviewing your website for ease of use you need to consider:
Privacy Issues
Account Settings
Copyright
Reliability
