CS Week 2 2023

A good reason for creating an opening for discussion is to:

The best way to talk to a new customer is to:

A customer claims the computer in the store is too expensive and wants to buy one on the internet. Best response?

Small kindnesses to your customers may include:

When fitting the products to the customer, you should:

What are the BEST kinds of questions to ask a customer to encourage conversation?

Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are:

If a customer does not have a clear picture of what she wants, the sales associate should:

Which is not perishable

Benefits of a product are determined by:

What is the BEST way to learn about new merchandise in your store?

Projecting a professional and friendly image includes:

You can best determine the customer’s needs by gathering information through careful observation and by:

You are helping a customer and someone comes into your department:

Once you have established a connection with a customer, what is your NEXT challenge?

The best method for finding the right product for a customer is:

To keep the lines of communication open, the best questions to ask:

Showing the customer that you and your store stand behind the products and services you sell:

As a sales associate, your goal is to:

When asked, “Is this a good sleeping bag?” a sales associate’s best response is:

Which of the following are examples of open-ended questions?

Referring a customer to a competitor will likely result in:

What is the term for when a store meets a competitor’s advertisement price?

A customer wants you to match the price of a competitor and give him/her money back. The best response is:

3 ways to create a position impression: Compliment customer taste, assure customer he is the expert, and __________

In the first few seconds after you notice the customer’s arrival, you should:

The BEST way for the sales associate to learn the benefits of a product is to

________________ will ruin the customer’s experience

To assist your customers in a personal way, you should become familiar with: