what is the first step by HR Managers to negotiate workplace agreements

be aware of all relevant awards and legal requirements

on the job training is

learning skills for your job, whilst working

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

Key performance indicators and other data sources should be examined

prior to and following change implementation

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

Exporting is a strategy that:

more accessible to all business due to emergence of internet

the 3 levels of planning include

strategic, tactical, operational

high risk strategies are likely to not result in

individuals feeling supported in their opinion

manipulation can be best described as

devious influence over someone to get them to do what u want

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

The correct categories of Maslow's hierarchy of needs are..

physiological, safety, social, esteem, actualisation

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

leadership is the process of

positively influencing individuals to achieve objectives

which of the following are the 3 key principles of total quality management

continuous improvement, customer focus, employee empowerment

the operations manage area is responsible for

production of the business output

one advantage of investment in training is:

benefits the business by improving the skills of employees

Organisational inertia is

unenthusiastic response from management to a proposed change

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VCE Business Management Exam revision 2017 EHS AMES

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Unit 3 and 4

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Questions 100

Answers

1
what is the first step by HR Managers to negotiate workplace agreements
lodge agreement
exercise care with wording of agreement
be aware of all relevant awards and legal requirements
consult widely
2
Business facing financial stress with possibility of job cuts. which style suits best?
laissez-faire
persuasive
autocratic
participative
3
on the job training is
learning skills for your job, whilst working
off the job training
sending employees to a specialised training institution
monitor the performance of employees
4
What statement best suits laissez-faire management style
manager attempts to sell decisions to staff
employees assume total responsibility for making decisions
manager consults with employees before making decisions
manager unites with staff to make decisions together
5
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
following change implementation.
prior to change being implemented
prior to and following change implementation
6
positive of dismissal, for the business is
disrupted work teams
loss of productivity whilst waiting for replacement
opportunity for more skilled and productive worker to join
cost & time of recruitment and selection to replace position
7
which of the following is a stakeholder from the external environment
shareholders
directors
trade unions
management
8
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
not all resources are being used efficiently, issue of waste
customers are dissatisfied with the product
staff are unhappy and leaving the organisation
staff have increased efficiency of resources
9
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
10
Exporting is a strategy that:
involves buying goods and services from foreign businesses.
is only available to medium and large businesses.
more accessible to all business due to emergence of internet
is only profitable when the value of the aus dollar is high
11
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
12
the 3 levels of planning include
send, receive, feedback
high, medium, low
strategic, tactical, operational
internal, external, macro
13
management skills are used to
increase productivity
all of the above
increase profits
increase market share
14
which of the following is an appropriate strategy to respond to an increase customer complaints
lean management
ignore them
quality management
re-deployment of resources
15
which of the following includes 2 materials management strategies
inventory control and automated production lines
just in time and CAM
lean management and quality control
just in time and forecasting
16
high risk strategies are likely to not result in
individuals submitting, but becoming resentful
greater long term resistance to change
individuals feeling supported in their opinion
individuals feeling tricked
17
which of the following is not part of the workplace relations external environment
employees
fair work commission
employer associations
trade unions
18
A successful differentiation strategy requires:
all of the above.
ongoing investment in research, development and innovation.
the business to manufacture a quality product.
an effective marketing campaign.
19
360 degree feedback is an approach that is used within
employee observation
employee self evaluation
management by objectives
all of the above
20
manipulation can be best described as
providing support to employees
bullying individuals
devious influence over someone to get them to do what u want
forcefully attacking someone you don't like
21
According to Porter, the most successful businesses implement:
the strategy that suits their business circumstances.
the cost leadership strategy.
both strategies, to help maximise their chances of success.
the differentiation approach.
22
the process that a business go through to become a register company and separate legal entity
incorporation
globalisation
transformation
arbitration
23
Which of the following is a non-financial motivational strategy?
support and sanction
commissions
share plans
gain sharing
24
The correct categories of Maslow's hierarchy of needs are..
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
food, shelter, cognitive development, OH&S, teamwork
money, friendships, job security, goal setting, commission
25
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of customer complaints
Number of workplace accidents
Net profit
Rates of staff absenteeism
26
how many types of waste are identified by lean management
1
7
5
6
27
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
smart, measurable, always, relevant, time
clarity, feedback, commitment, task complexity, challenge
clarity, creative, safe, teamwork, feedback
28
what is one responsibility of employers regarding workplace relations
represent employees to create an award agreement together
lean management principles
good faith bargaining
setting the minimum wage
29
output of a service business is tangible
true
false
30
which of these is not an element of corporate culture
symbols
rituals and celebrations
values and practices
human resource management
31
which is a disadvantage of off the job training
professional help
costs less
more expensive with fees
employees are familiar with environment
32
which of the following is a characteristic of a manufacturing business
produces services
is performed
produces tangibles
process/production occurs simultaneously to consumer buy
33
a type of business structure that has 'pty ltd' in it's name
public listed company
private limited company
trust
sole trader
34
change always results in positive outcomes for stakeholders
false
true
35
___ is responsible for coordinating all activities from acquiring to terminating employees
employees manager
sale and marketing manager
human resource manager
operations manager
36
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
increase profit
improve operations
implement change
improve motivation
37
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Lewin
Maslow and Locke & Latham
Maslow and Lawrence & Nohria
Lawrence & Nohria and Locke & Latham
38
which of the following is not a commonly used technique for carrying out appraisals
off the job training
essay method
comparison method
critical incident method
39
employees should be supported and communicated with at which stage of the 3 step change model
re-freeze
change
unfreeze
all 3 steps
40
leadership is the process of
negatively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
41
quality control involves use of a system so a business achieves set standards in production
true
false
42
which of the following are the 3 key principles of total quality management
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
employee focus, customer empowerment, continuous improvement
improve employees, continuous customer, empowerment focus
43
what management style only TELLS staff what decisions have been made, with no input or reason
persuasive
consultative
participative
autocratic
44
a sole trader business has unlimited liability
false
true
45
managers unite with staff to make decisions together, what style is this?
consultative
persuasive
participative
autocratic
46
involves series of checks throughout production to ensure output meets predetermined standards
quality control
total quality management
lean management
quality assurance
47
the operations manage area is responsible for
managing the financial aspects of the business
production of the business output
installing and maintaining technology
the marketing mix
48
one advantage of investment in training is:
employee might leave the business after training investment
benefits the business by improving the skills of employees
takes employees away from their usual activities at time
time consuming
49
'the big issue magazine' is an example of
public listed company
private limited company
social enterprise
government business enterprise
50
which strategy is particularly great for marketing on product label
quality control
lean management
total quality management
quality assurance
51
Organisational inertia is
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
52
growth in the rate of productivity indicates
the business is using resources less efficiently
the business is using resources more efficiently
the business is using more input to produce fewer output
the business has lost market share
53
percentage of market share is calculated by
subtracting a business total sales from industry sales
multiplying expenses by revenue
dividing a business sales by total industry sales
dividing total profits by total expenses
54
the unfreeze sage of Lewin's 3 step model may include
accepting the need for change
empowering action
providing training
evaluating the effectiveness of the implemented change
55
termination is
dismissing an employee as not enough work to pay them
the ending of employment of an employee
quitting the job
employee decides to no longer be part of the labour force
56
Workplace relations is a key responsibility of which functional area of the business
finance
marketing
operations
human resource management
57
number of sales measures
number of output sold by a business
number of days staff are absent
number of employees
number of input bought
58
four most common low risk strategies to overcome employee resistance are
empowerment, incentives, intimidation, support
communication, empowerment, bribes, incentives
empowerment, support, communication, incentives
communication, threat, empowerment, support
59
which of the following is not a characteristic of a service business
inputs are usually more physical
is performed
is more likely to have differences in how output is received
produces an intangible output
60
3 types of performance related pay are:
pay increases, bonuses and commissions
bonuses, share plans and gain sharing
pay increases, bonuses and career advancement
pay increases, commissions and a day off
61
net profit figures is best described as
the total products a business has sold
what remains when expenses are deducted from revenue
a business total revenue
a business total sales
62
which strategy best addresses objectives relating to the KPI of level of wastage
expanding into overseas markets
review ways to recycle materials in the production process
training program for staff in retail sales
family day celebrations
63
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased productivity
increased staff retention
increased costs associated with incentives
increased staff turnover
64
a similarity between quality control and quality assurance is
both involve checking of product against standards
both involve only internal stakeholders focusing on quality
both involve an external institute to check the product
both speed up the production process
65
__ is the ability of a business to develop strategies for a competitive edge
competitive advantage
delegating
competitors
leadership
66
change affects stakeholders that are internal to the business only
false
true
67
Kurt Lewin developed the 3 step model and which other theory
four drives theory
goal setting theory
hierarchy of needs theory
force-field analysis theory
68
what is materials handling
planning materials
minimising costs
physical handling of goods
monitoring stock
69
real corporate culture can be seen in
slogans
policies
behaviour
objectives
70
what is the main purpose of managing waste
reduce staff absenteeism
assist operations and improve efficiency
indicate staff satisfaction
assist quality
71
Lawrence and Nohria's 4 drives are:
acquire, bond, comprehend, defend
fitting in, career, advancement, comprehending, money
money, learning, frienships, threats
achievement, training, motivation, defending
72
management skills requires to manage change are
proactivity, leading, organisational inertia
interpersonal, training and money
leadership, academia, negativity
communication, delegation, planning
73
the resources used in the process of production are
output
input
underput
overput
74
the 5 steps of the planning process in order are:
define, prepare, operate, implement and develop
create, analyse, evaluate, monitor and define
eat, sleep, rave, repeat
define, analyse, develop, implement, monitor
75
rate of staff absenteeism measures
number of staff retiring
number of staff leaving the business
number of sick people in the workplace taking days off
number staff that neglect to turn up for work when scheduled
76
when you have an experienced, highly qualified team, you should use a persuasive approach
false
true
77
Good workplace relations requires management to
workplace agreement is lowest cost option for the business
allow employees to have whatever they request
remove employees who complain about their working conditions
provide fair wages & working conditions & recognise employee
78
which of the following is not an example of a tangible good
bread
phone service
car
clothing
79
which of the following is not an advantage of robotics in operations
increased speed of production
repetition of tasks to same degree
perform specialised tasks
maintenance costs
80
which list of strategies can be used to address the KPI of level of staff turnover
motivation, training, management styles
training, waste management, motivation
motivation, lean production, economics of scale
training, quality management, technology developments
81
In order for an EBA to be approved by the Fair Work Commission, it must:
Include no unlawful terms.
All of the above
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
82
Maslow's hierarchy includes how many categories of needs?
5
6
4
3
83
which of the following is an example of poor termination practice
providing employee with notice of termination
providing employee with exit interview
providing employee with reasons for termination
providing employee with email of termination with no reason
84
personal mastery does not involve
developing the ability to focus energy
scrutinising what the business does
looking objectively at one-self
developing competence and skills
85
The drive to comprehend includes
to remove threats to one's safety
desire to own material goods, obtain status and power
the need to form relationships with others
the desire to satisfy one's curiosity and learn new skills
86
software that controls manufacturing processes is
computer integrated manufacturing
computer aided manufacturing
robotics
computer aided design
87
managers can gain trust and support through persuasion, what management style suits this
laissez-faire
participative
persuasive
autocratic
88
Lock & Latham's motivation theory is based on
career advancement
goal setting
four drives
training and development
89
which is not verbal communication
phone call
slouching
postcard
email
90
management by objectives involves
giving feedback to employees after appraisal
setting objectives for employees-align with overall goals
establishing the mission and vision statement
deciding on strategies to achieve business objectives
91
at CUB, raw materials that are used in the transformation process include
conveyor belts
bottle beer
computers
wheat
92
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Percentage of market share
Level of wastage
Level of staff turnover
Rates of staff absenteeism
93
which of these is not a type of waste identified by lean management
excess motion
conveyer belts
overproduction
excess inventory
94
examples of voluntary termination may include
retirement, retrenchment, dismissal
retirement, resignation, redundancy
resignation, dismissal, retirement
retrenchment, dismissal, redundancy
95
An advantage of compute aided design is
encourages creativity
up front costs
requires ongoing training
96
which of the following is not a learning organisation discipline
communication
mental models
systems thinking
personal mastery
97
increase in number of customer complaints can indicate
improvements in staff morale
improvements in quality
increase in customer dissatisfaction
increase in productivity
98
level of staff turnover:
measures staff leaving the business who need to be replaced
measures staff leaving the business for lunch
indicates how safe a workplace is
indicates staff satisfaction
99
which is not a management skill
planning
delegating
communicating
forecasting
100
a business that is owned by a minimum of two and maximum of 50 is
sole trader
partnership
public listed company
social enterprise

VCE Business Management Exam revision 2017 EHS AMES Flashcards | StudBud