cs 2-23 customer expectations and needs review

Question 1

If you work at a cafe and a customer asks for your recommendation, what are they expecting?

Accepted Answer

authenticity

Question 2

A yes or no question is...

Accepted Answer

close-ended

Question 3

If you work at a restaurant and a customer asks about a menu item, what are they expecting?

Accepted Answer

knowledge

Question 4

Which is an example of ease of use?

Accepted Answer

instructions for a project being well-written and easy to follow, products on a shelf being labelled and displayed neatly at a grocery store

Question 5

What is an open-ended question?

Accepted Answer

A question asking for someone's opinion, A question that needs more than a yes-or-no answer

Question 6

You can always ask questions to clarify what a customer needs.

Accepted Answer

True

Question 7

What is an inference?

Accepted Answer

An educated assumption based on observations

Question 8

Which of these ARE customer expectations?

Accepted Answer

reception, speed, knowledge

Question 9

You can always guess what a customer needs.

Accepted Answer

False

Question 10

What is a customer at a fast food drive-thru expecting?

Accepted Answer

speed

Question 11

What is an observation?

Accepted Answer

Something you can see, hear, feel, etc

Questions 11