VCE/VET Business Exam Style 8

Formal process of an experienced staff member looking after a less experienced member is

What does 'cc' stand for in a business document?

Information from two software applications has been copied to produce a report.

The best way to record professional development is to

A letter and invoice produced by the same business would have the same

Which is an example of a human factor that can affect workplace performance?

Which Act allows clients to request their personal records from an organisation?

The purpose of a business plan is to

Monitoring your own progress in the workplace involves

A plan that outlines what employees might do if something goes wrong is referred to 

What procedures are followed to ensure that a product or service meets particular requirements

Which one of the following will provide employees with feedback on their work performance?

What is a customer service charter?

Which business documents would alternating headers and footers be created?

Writing, listening and speaking are best described as 

What information would be found on an organisation’s intranet, not on its internet site?

Areas of responsibility for an employee are documented in

Which of the following is a sans serif font

The Occupational Health and Safety Act 2004 is

When dealing with a customer in a face-to-face situation, the appropriate body language is?

When sending a group email to customers, to maintain customer privacy the best way is

An administrative assistant is editing an existing file-to avoid loss of data they could

The main reason fo rthe secondary storage of electronic data is to

How can you ensure that a telephone call from a client is understood by both of you?

When creating a mail merge document you need:

Which classification system could be used to compare information between states?

This advertisement -New Start for Summer -4 weeks for $150

A receptionist needs to deal assertively with a difficult client. Her tone of voice should be

When cross referencing hard copy documents you make

the practice of assigning tasks by the manager to members of a work group is known as

The subject line of a business letter identifies

The best way for an employee to record their professional development is to

Business document that outlines items to be discussed at a staff meeting

Which list contains only devices that would be used to input images into a report?

The main role of a mentor in the workplace is to

‘To reduce paper usage in the office by 10 per cent by the end of June 2014’, 

The common classification tools that are used for hardcopy filing are

The integrity of a filing system is maintained by

The purpose of an IT help desk is to help with

Which group of business documents should be managed using publishing software?

An administrative assistant paraphrases a supervisors instructions. This an example of:

Collecting feedback from customers, what type of skills would be most relevant?

The text of a justified paragraph is aligned to

Consistency of document design and layout is ensured through the use of which functions?

What is the appropriate complimentary close for an informal business letter?

Document paragraphing refers to:

Which one of the following functions can assist when proofreading a document?

Which one of the following is a correct filing procedure?

Confidential information can be safely disposed of in the

What is the rule when including figures in a business letter?

When formatting business letters, ‘hyphenation’ refers to

‘But this is how we have always done it.’

Which type of software package is most appropriate for creating charts and graphs?