Will you be an older client for the first time, you should_________.

Ask how the client wishes to be addressed

When should the client consultation be performed?

Before starting the actual service

Which of the following is one of the recommended strategies for effectively managing your time?

Make effective time management a habit

All of the following are reasons why cosmetologists should study and have a thorough understanding of life skills except

Having good life skills eliminates the need for self-esteem

As you work, your neck should be __

Elongated and balanced above the shoulders

The third step of the 10-step consultation method is to __________.

Determine and rate the client’s preferences

If you are involved with a scheduling mix-up, always remember to _________.

Be polite and never argue about who is correct

In handing a client who is dissatisfied with a service,the ultimate goal is to________.

Make the client happy and willing to return for future services

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State board Final exam 1

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1
It is recommended that you allow how much time in your schedule to do the client consultation?
3-5 minutes
1-3 minutes
5-15 minutes
15-20 minutes
2
There are consequences to not maintaining a professional image in the salon including loss of clients,a polo reputation,
A bad attitude
Having fewer friends
Loss of income
Loss of self-esteem
3
As a professional cosmetologist, you should brush and floss your teeth and use ___ throughout the day as needed
Lotion
Antiseptic
Mouthwash
Fragrance
4
Will you be an older client for the first time, you should_________.
Ask how the client wishes to be addressed
Address the client by the honorific
Address the client solemnly
Address a client by their first name
5
Look up
Ergonomics
Ergonology
Economics
Ecology
6
When should the client consultation be performed?
After the service
During the service
Before starting the actual service
When booking the appointment
7
Which of the following is one of the recommended strategies for effectively managing your time?
Plan your commitments around your leisure time
Do not schedule free time into your day because free time is a waste of tim
Make effective time management a habit
Always work as hard as possible even if it means neglecting physical activi
8
The individual credited with coining the term day spa is________.
Noel decaprio
Sarah Breedlove
Marcel grateau
Madam c.j. Walker
9
All of the following are reasons why cosmetologists should study and have a thorough understanding of life skills except
Well developed life skills will help you deal with difficult circumstances
Practicing good life skills leads to a more satisfying and productive caree
Life skills help you keep interactions with clients positive
Having good life skills eliminates the need for self-esteem
10
Look up
Distributor sales consultant
Manufacturer educator
Hair color specialist
Salon trainer
11
As you work, your neck should be __
Leaning toward the dominant hand
Elongated and balanced above the shoulders
Leaning away from the dominant hands
Bent over the client
12
To avoid ergonomic-related injuries, consider using
Knee braces
A back brace
A heated body wrap
An anti fatigue mat
13
Interact and communicate with coworkers, you should be honest and ________.
Frightened
Oblivious
Averse
Sensitive
14
Look up
Making mistakes
Procrastinating
Failing to prioritize
Annual planning
15
The onset of ___ led to a new prosperity in the US.
The Great Depression
Assembly lines
Industrialization
World War I
16
Look up
Overt communication
Direct communication
Strong communication
Effective communication
17
Effective communication is improved through practicing nonverbal and verbal skills, as well as ___
Active listening
Talking softly
Speaking loudly
Having a warm smile
18
While working, your clothing should always be stylish,comfortable,and_______.
Functional
Colorful
Formal
Highly accessorized
19
The beauty icon who turned the hairstyle would on its ear with revolutionary geometric cuts was ________.
Max factor
Charles nessler
Vidal sasson
Queen Nefertiti
20
Most manufacturers consider the creative director to be _______ and the driving force behind brand success.
A first-tier position
A low-level position
An executive-level position
A mid-level position
21
Look 👆🏻
Egyptians
Romans
Greeks
Chinese
22
The curling iron was invented by _____.
Marcel grateau
Sarah Breedlove
Vidal sassoon
Max factor
23
Your shoes should have a low heel and ___
Offer good arch support
Have a soft sole
Have a loose fit
Have a tight fit
24
Short-term goals are those goals that can generally be completed within one __ or less
Day
Month
Year
Week
25
The daily maintenance of cleanliness by practicing good healthful habits is __
Personal hygiene
Professional hygiene
Professional image
Physical presentation
26
It is recommended that you study during blocs of time that would otherwise be wasted, such as while ___
Listening to your instructor
Getting sufficient rest
Practicing new skills
Waiting in a doctors office
27
The ancient Greeks made lavish use of perfumes and cosmetics for grooming,medicinal purpose,and______
Burial rites
Family events
Religious rites
Social rites
28
The ability to understand people is_____ to operating effectively in many industries.
Incidental
The key
Unimportant
Irrelevant
29
Victorian women ___ to induce natural color
Pinched their cheeks
Applied natural ingredients
Applied rouge
Applied lip stain
30
During the ________,women commonly used henna to stain their hair and nails a rich,warm red.
Renaissance
Victorian age
Middle Ages
Egyptian Era
31
An unhealthy compulsion to do things perfectly is called ______.
Punctuality
Procrastination
Perfectionism
Professionalism
32
The makeup developed by ___ was popular with movie stars because it would not cake or crack, even under hot studio light
Charles revson
Charles Nessler
Mary Kay
Max Factor
33
In addition to being free of dirt, it is important that your clothing is __
New
Colorful
Expensive
Stain free
34
Look up
Habitually
Rarely
Occasionally
Never
35
The conscious act of planning your life,instead of just letting things happen is described as having_______.
Goals
Dreams
A game plan
Ambition
36
The third step of the 10-step consultation method is to __________.
Determine and rate the client’s preferences
Analyze the client’s hair
Review the client’s lifestyle
Perform a needs assessment
37
Self-esteem is based on inner strength and begins with trusting your ability to______.
Communicate with others
Achieve set goals
Handle clients effectively
Become popular
38
If you are involved with a scheduling mix-up, always remember to _________.
Be polite while arguing that you are correct
Be polite and never argue about who is correct
Be aggressive,but refrain from arguing
Be assertive and argue that you are correct
39
As you work, you should hold your elbows at no more than a __ -degree angle away from your body for extended periods of
15
60
25
90
40
When interacting and communicating with coworkers,make every effort to remain______ and resist being pulled into spats
Objective
Aloof
Assertive
Aggressive
41
Repetitive motions have a cumulative effect on the muscles and ___
Tendons
Bones
Skin
Joints
42
When we pay attention To our______,we can learn how to manage our time efficiently.
Insecurities
Feelings of guilt
Inner organizer
Carvings
43
Establishing a professional online image is an essential __ attribute
Spiritual
Popularity building
Personal
Image building
44
When communicating with your salon manager about an issue or problem, it is recommended that you______ beforehand.
Think of possible solutions
Think of who you can blame
Cover up your mistakes
Think of possible excuses
45
In handing a client who is dissatisfied with a service,the ultimate goal is to________.
Fully satisfy the client,regardless of the cost
Make the client happy and willing to return for future services
Convince the client that you are right and she is wrong
Get the client out of the salon as a quickly as possible
46
Th earn a client’s_______ and loyalty,be consistent by always having a positive attitude.
Money
Respect
Affection
Trust
47
Negative gossip and __ can bring an ideal atmosphere to halt
Poor listening
Impolite demeanor
Consideration
Friendliness
48
Which of these terms refers to the moral principles by which we live and work?
Ethics
Emotions
Equality
Justice
49
Look up
Networking
Basic school education
A professional attitude
Continuing education
50
Procrastination may be a symptom of_______.
A compulsion for perfection
Exceptional organization
Taking on too much at one time
Lacking a game plan
51
During the Middle Ages,women wore colored makeup on their_______
Lips
Eyes
Ears
Hands
52
One important golden tule of communication for building a successful industry care is to _______.
Be aware of your body language
Be casual and comfortable
Speak softly
Use casual grammar and slang
53
________ involves fulfilling one’s full potential.
Self-actualiztion
Self-management
Personal desire
Self-indulgence
54
To help protect your clothing from dirt and stains, consider, investing in ___ to wear at work.
A pair of scrubs
Scotch-guarded clothing
A pair of coveralls
An apron or smock
55
To achieve a look of greater intelligence during the renaissance,women ______
Wore plain,simple clothing
Wore highly colored lip preparations
Shaved their eyebrows and hairline
Dyed their hair black or Dark brown
56
_______ or negative thoughts can be counterproductive and work against your ability to succeed.
Vigorous exercise
Unsure behavior
Self-critical
Frequent naps
57
In order to get experience providing hairstyling services on film and TV sets,you should be prepared to__for a period of
Immediately join a union
Work without implements
Work only a few ours a day
Offer to volunteer
58
In 1932,Lawrence gelb,a New York chemist,introduced the first permanent hair color product and founded a company called_
L’Oréal
Clairol
Wella
Nexus
59
The way counter the negative impact of repetitive motions or long periods spent in one position by______.
Stretching and walking around at intervals
Practicing regular body manipulation
Wearing ill-fitting shoes
Being aware of the body vascular system
60
Look up
Discontinue the service
Change the subject
Reveal a personal detail
Turn on a loud machine
61
One weak moment of_______ right before performing a service because you did not plan ahead could spell disaster.
Calling a friend
Posting on Facebook
Drinking coffee
Texting a friend
62
When setting feasible goals,it is important to______.
Create a plan and revisit it often
Lock into a rigid plan
Focus on what feels good today
Avoid frequent changes to the plan
63
Your________ involves your posture and the way you walk and move.
Physical problems
Physicals presentation
Physical fitness
Physical activity
64
The ancient ___________were the first to cultivate beauty in an extravagant fashion.
Egyptians
Romans
Greeks
Chinese
65
Your shoulders should be relaxed and ______ when you are providing client services.
Slightly curved
Level
Slightly arched
Extended
66
Which of the following is one of the action steps for success?
Keep your personal life separate from your work
Show respect only for those people who can help you in your career
Never practice new behavior
Always strive to meet your salon manager’s definition of success
67
How long should your personal mission statement be????
A brief summary
One or two paragraphs
One or two sentences
One or two pages
68
Motivation and self-_______ skills will help you move ton the level in your career.
Management
Esteem
Centeredness
Involvement
69
A practical step for effectively communicating in the workplace is to_________.
Believe in yourself
React instead of responding
Talk more and listen less
Be inattentive
70
When you ensure your behavior and actions are aligned with your values,you maintain your_______.
Motivation
Integrity
Ethics
Self-image
71
Read the question in the picture it would not all fit
Education
Power
Political position
Religious beliefs
72
Gloria Swanson and ___helped glamorize the hip new nail lacquer trend in the 1930s by wearing matching polish
Marilyn Monroe
Jean Harlow
Elizabeth Taylor
Lillian Gish
73
One action step for success suggests that you practic doing whatever helps you maintain______.
An elevated ego
A positive self-image
A compulsion for perfection
Exceptional organization
74
Putting off until tomorrow what can do today is called_____.
Procrastination
Perfectionism
Scheduling
Time management
75
Which of the following blocks the creative mind from exploring ideas and discovering solutions to challenges?
Motivation
Familial support
Criticism
Enthusiasm
76
Look ☝🏻
State licensing laws
Shop protocol
A professional dress code
Service prices
77
Look up
Polite listener
Professional acquaintances
Counselor
Hair color expert
78
In Ancient Rome,hair color was used by women to indicate_____
Class in society
Education level
Marital status
Personal wealth
79
Ensure you are dressed for success by tuning in to
The salon’s culture
Your innermost desires
The weather and environment
Your career goals
80
The world’s first ammonia-free hair color was invented by________ in 1985.
Farouk shami
Trevor sorbie
Noel Decaprio
Vidal sasson
81
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved,you should______.
refuse the service and tell the client this cut or color would not work
Perform the service since this is what the client has requested
Create your own design ignoring with the client has specified that she like
Create a plan, offer alternative looks,and set future goals
82
The impression you project through both your outward appearance and your conduct in the workplace is __
Physical presentation
Personal hygiene
Professional hygiene
Professional image
83
Look up
Movement
Height
Activity
Weight
84
As you work, a good guideline to follow is to ___
Endure long periods of uninterrupted repetitive motions
Use ergonomically designed implements
Avoid regular stretching exercises
Keep your back and neck relaxed
85
In order to be diplomatic, you should be assertive rather than ___
Sensitive
Considerate
Aggressive
Intelligent
86
Which of these items should be kept in your hygiene pack?
Lipstick
Teeth whitener
Toothbrush
Gum
87
Look up
Wane
Death
Proliferation
Growth
88
To be a successful salon manager,you must hav an aptitude for math and accounting and understand ______.
Anatomy
Marketing
Physiology
Chemistry
89
As you work, your wrists should be kept in a __ as much as possible
Turned upward
Bent position
Turned downward position
Straight or neutral
90
The ability to deal with difficult circumstances come from having ___
A fine-tuned smile
Specific career goal
Well developed life skills
A strong family unit
91
The sixth step of the 10-step consultation Method is________.
Discuss upkeep and maintenance
Review the intake form
Show and tell
Determine and rate the client preferences
92
The document also known as a client questionnaire,consultation card,or heath history from is the client.
Entrance form
Welcome form
Intake form
Greeting form
93
If you were a middle class women in Ancient Rome, you would color your hair___ to indicate your class status
Blond
Brown
Black
Red
94
The _______ is the communication with a client that determines the client needs and how to achieve the desired results.
Client conference
Client consultation
Client conversation
Client communion
95
Look up
Professional ethics
Stimulating conversations
Strong values
Lasting client relationships
96
The ninth step of the 10-step consultation method is to ________.
Review the consultation.
Make color recommendations
Discuss upkeep and maintenance
Review the client’s lifestyle
97
To achieve success,it is impo0rtant to make a conscious effort to _____ everyone.
Believe in
Respect
Criticize
Admire
98
One goal ergonomics is to make workplace tools safer and more ___
Efficient
Economical
Attractive
Flexible
99
Look up
Control fear
Remain assertive
Stand up
Communicate effectively
100
Good communication skills reduce potential workplace_______.
Compatibility
Conflict
Harmony
Consistency

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