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H&T Unit 1.01 Quiz Reveiw. Flashcards | StudBud
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H&T Unit 1.01 Quiz Reveiw.
H&T Unit 1.01 Quiz Reveiw.
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Answers
1
What does graduate school typically offer in hospitality?
Advanced degrees in areas like hotel administration or tourism management
A career ladder progression
Ongoing education and training
A certificate program
2
If I do not get my assignments submitted by the cut off date and time, it is ok because Mr. Libera will open it back up
False
True
3
As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels' guests. Which behavior is Ben e
Favorable ethical traits
An appropriate use of humor
Interpersonal skills
A positive sales aptitude
4
Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers
Patience and empathy
Initiative and indifference
Enthusiasm and passive listening
Inflexibility and self-confidence
5
What is the hospitality industry collectively composed of?
A cooperative education program
Ongoing education and training
Businesses and organizations providing accommodations, food and beverage se
A career ladder progression
6
How is tourism defined?
A career pathway
A broad industry providing services and experiences to guests and customers
The industry focused on facilitating travel, leisure, and recreational acti
A short-term work experience
7
What does continuing professional education involve in the hospitality industry?
Ongoing education and training to maintain and update professional skills
A formal qualification awarded by a college
A distance learning program
A career ladder progression
8
Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which i
Front–desk supervisor
Housekeeping manager
Property supervisor
Maintenance manager
9
What does distance learning involve in hospitality?
An internship program
A structured training program combining on-the-job learning with classroom
A postsecondary degree
Education that takes place remotely, often utilizing online platforms
10
What is an occupation in the hospitality industry?
An ongoing education and training program
A career pathway
A specific job or type of work
A formal qualification awarded by a college
11
Which type of behavior involves establishing eye contact with hotel guests?
Nonverbal
Vocal
Critical
Cultural
12
Which skill is important for a successful professional in the hospitality and tourism industry to possess?
Mathematical
Communication
Delegation
Creativity
13
Who is responsible for looking to see what assignments were given out when you, the student, are absent
My Parent / Guardian
My Friend, who was in class the day I was absent.
Me, the student, because I am in high school now and should be responsible
My teacher
14
What is a certificate program in hospitality?
A structured training program combining on-the-job learning with classroom
A program that integrates classroom learning with practical work experience
An ongoing education and training program
A short-term educational program focused on specific skills or knowledge
15
What is a cooperative education program in hospitality?
A career pathway
A program that integrates classroom learning with practical work experience
A distance learning program
An internship program
16
Daniel is the executive chef for a resort that is located near Phoenix, Arizona. Which professional association is Danie
The National Restaurant Association
Wellness Council of America
Meeting Professionals International
Association for Convention Operations Management
17
What does the term "career cluster" refer to in the context of the hospitality and tourism industry?
A grouping of related occupations or industries
A specific job or type of work
An internship program
A short-term work experience
18
How can a travel agent make a positive impression on clients?
Maintain a professional appearance
Ask very personal questions
Focus on many tasks at one time
Suggest several travel options
19
Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tour
Working with people
Planning conferences
Contacting buyers
Visiting attractions
20
What is the role of a professional association in hospitality?
A short-term educational program
An apprenticeship program
A certificate program
Represents and supports professionals in a specific industry or field
