Which of the following is NOT a proofreading technique?

Rely only on the spelling & grammar checker on your computer

You have an oral presnttn to an intnl co. They're spkrs of English as a 2nd language You should

enunciate precisely and speak more slowly than usual

IBM wants its staff to follow these new regulations.

This sentence is grammatically correct

Neither the manager nor the staff members has heard about the merger.

This sentence is grammatically incorrect

Being accurate is more important than to be speedy.

This sentence is grammatically incorrect

This month's sales figures are better than last month's.

This sentence is grammatically correct

Unless they are enforced, there is no point in laying down any rules.

This sentence is grammatically correct

What would management do if us technicians went on strike?

This sentence is grammatically incorrect

The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, & two bedrooms.

This sentence has incorrect punctuation

I was delighted to see the red, white, and blue flag, waving proudly in the breeze.

The sentence has incorrect punctuation

None of the damage to the materials is covered by insurance.

This sentence is grammatically correct

Who's telephone was reported out of order?

This sentence is grammatically incorrect

A thank you letter following a job interview is/should

be sent even if you've decided the job was'nt right for you

Is Dr. Karen Boushea an M.D., a Ph.D., an Ed. D., or a D.D.S.?

The sentence has correct capitalization

includes facial expressions and gestures

Of us all, you are in the most advantageous position.

This sentence is grammatically correct

Two senators-elect will be on the program.

This sentence is grammatically correct

However fast the train may go, a plane is still faster.

The sentence has correct punctuation

Judy attended UVA for her first 2 years then she transferred to Va Tech to complete her degree

This sentence has incorrect punctuation

studbud

Business Communications Benchmark Test

110 termsStudBud Administration39 plays

Benchmark test from the beginning of the school year. #nomma

Flashcards110 cardsFPractice quizPHost liveL

Questions 110

Answers

1
Which phrase or statement best reflects elements of effective writing?
Enclosed please find...
Kindly be advised...
Here is the bulletin.
Thanking you in advance, I remain...
2
colleague, congradulate, harass
0 misspelled words
2 misspelled words
3 misspelled words
1 misspelled word
3
Which of the following is NOT a proofreading technique?
Rely only on the spelling & grammar checker on your computer
Read slowly
Read aloud
Read the paper backwards
4
Can you name the ______ of Alabama?
capitol
capital
5
You have an oral presnttn to an intnl co. They're spkrs of English as a 2nd language You should
enunciate precisely and speak more slowly than usual
speak as you normally would in a business meeting
use humor generously to break the ice
eliminate body language because it may be offensive
6
IBM wants its staff to follow these new regulations.
This sentence is grammatically incorrect
This sentence is grammatically correct
7
Neither the manager nor the staff members has heard about the merger.
This sentence is grammatically correct
This sentence is grammatically incorrect
8
A proofreader's mark of three lines drawn under a letter or word means
leave as is
omit
capitalize
move
9
The most _______ way to improve spelling is to improve pronunciation.
effective
affective
10
Being accurate is more important than to be speedy.
This sentence is grammatically correct
This sentence is grammatically incorrect
11
Linda sends a short rpt about her findings on attitudes of workers What format should Linda use
Letter format
Memo format
Form report
A formal report format
12
This month's sales figures are better than last month's.
This sentence is grammatically correct
This sentence is grammatically incorrect
13
Unless they are enforced, there is no point in laying down any rules.
This sentence is grammatically correct
This sentence is grammatically incorrect
14
Kevin needs to give an immediate account of a sales conference to 10 people. Which way is wrong
Business letter
Memo
Report
E-mail
15
What would management do if us technicians went on strike?
This sentence is grammatically correct
This sentence is grammatically incorrect
16
Mandy's customer service ltr includes a heading, inside add, body, & closing. What's missing?
Copy notation
The inquiry
The order number
The greeting
17
People spk different languages, but nonverbl comm, such as gestures & facial exp, mean the same
False
True
18
Effective listening requires an open mind.
False
True
19
The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, & two bedrooms.
This sentence has incorrect punctuation
This sentence has correct punctuation
20
I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
The sentence has correct punctuation
The sentence has incorrect punctuation
21
Dear Mr. Johnson;
0 errors
2 errors
3 or more errors
1 error
22
The central idea of the message is the same as the purpose of the message.
False
True
23
None of the damage to the materials is covered by insurance.
This sentence is grammatically incorrect
This sentence is grammatically correct
24
Who's telephone was reported out of order?
This sentence is grammatically correct
This sentence is grammatically incorrect
25
prevelent, calender, mathmatics
0 misspelled worlds
2 misspelled words
3 misspelled words
1 misspelled words
26
Can you_______ a method for polling customer opinions?
device
devise
27
The "strong slot" in a sentence is at the beginning of the sentence.
True
False
28
Grammar err "While reviewing the report, the fire alarm sounded, & everyone left the building."
Redundancy
Dangling modifier
Expletive
Passive voice
29
Every punctuation rule and grammar _______ has been mastered by our editors.
principle
principal
30
When initially reading a document for content, which question should NOT be considered?
Does the material make sense?
Are there any words or groups of words repeated?
Are there any missing words?
Are the margins correct?
31
A thank you letter following a job interview is/should
is written in inductive order
a prof courtesy expected only for executive-level positions
be sent even if you've decided the job was'nt right for you
not mention the what will convey the employer's decision
32
Is Dr. Karen Boushea an M.D., a Ph.D., an Ed. D., or a D.D.S.?
The sentence has incorrect capitalization
The sentence has correct capitalization
33
Repeating the subject line info in the 1st sentence of a memo is redundant & should be avoided
False
True
34
Body language
is very similar in most cultures
is easy to interpret bcause each symbol has only one meaning
is always complex to read
includes facial expressions and gestures
35
Of us all, you are in the most advantageous position.
This sentence is grammatically incorrect
This sentence is grammatically correct
36
Proofreading the hard copy, even after proofing onscreen, helps guarantee the accuracy of a doc
False
True
37
You"ve a fine credit record youll be able to charge up to $4,000 of our tailored and accessorie
0 errors
2 errors
3 or more errors
1 error
38
Most people remember what they hear much longer than what they see.
True
False
39
What part of the face provides the most nonverbal feelings?
The lips
The mouth
The color of the face
The eyes
40
In an active voice, the subject of the sentence performs the action of the verb.
True
False
41
Two senators-elect will be on the program.
This sentence is grammatically correct
This sentence is grammatically incorrect
42
The grapevine is no more and no less accurate than any other communication.
True
False
43
Authorities generally agree that speaking is the weakest link in oral communication.
False
True
44
Emphasizing positive aspects in any speaking situation
may make listeners uncomfortable
is not necessarily the best presentation strategy
is good business practice
may make listeners suspicious
45
The proofreader's mark # means that a number needs to be inserted.
True
False
46
impatient, interceed, lible
1 misspelled word
0 misspelled words
3 misspelled words
2 misspelled words
47
However fast the train may go, a plane is still faster.
The sentence has correct punctuation
The sentence has incorrect punctuation
48
That's an interesting idea, but I have an _______ different proposal.
altogether
all together
49
Which set of words would be detected by the spell check feature on your computer?
Effect, affect
Walk, walke
An, and
Form, from
50
Judy attended UVA for her first 2 years then she transferred to Va Tech to complete her degree
This sentence has incorrect punctuation
This sentence has correct punctuation
51
February 1, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626
3 or more errors
1 error
0 errors
2 errors
52
Linda Cate was _______ the telecommunications specialist with Xerox.
formerly
formally
53
mileage, exaggerate, efficiency
1 misspelled words
0 misspelled words,
2 misspelled words
3 misspelled words
54
If nonverbal cues and verbal messages conflict, the receiver will likely
stop believing anything that is said
believe the verbal messge
believe the nonverbal message
leave the room
55
The audience for most business writing is seldom neutral.
True
False
56
He must take Finance before he can earn a bachelor of science degree or bachelor of arts degree
The sentence has correct capitalization
The sentence has incorrect capitalization
57
I wish I were as knowledgeable as Mr. Dunahee.
The sentence is grammatically incorrect
The sentence is grammatically correct
58
Hour annual spring sale starts on april 31.
2 errors
0 errors
1 error
3 or more errors
59
The rule that I consider most important is found on page 5.
The sentence has correct punctuation
The sentence has incorrect punctuation
60
A large _______ of our employees must file federal tax forms before the end of the fiscal year.
percentage
percent
61
Which sentence most correctly applies effective writing principles?
You should have completed a credit application.
Your order will be delayed because its size ws quite unusual
If you don't return our calls, we cant help you.
Your savings start earning interest on the day of deposit
62
Corporate headquarters is being moved to Seattle.
This sentence is grammatically correct
This sentence is grammatically incorrect
63
A way to encourage feedback from listeners when you are giving instructions is to
wait until all instructions have been given
keep talking unless you see that the listeners are confused
pause
repeat the instructions immediately
64
Every letter and report is used to increase company visibility.
This sentence is grammatically correct
This sentence is grammatically incorrect
65
Primary research is typically undertaken after conduction a review of secondary data.
True
False
66
dictionery, competant, witholding
0 misspelled words
3 misspelled words
2 misspelled words
1 misspelled words
67
Which of the following is the best beginning to a letter asking for completion of a survey?
I'm conducting a survey & want your opinion on luxury cars
Complete this srvey about luxury cars & get a $100 gift cert
Imagine yrself in a luxury car, tailored to your preferences
Complete the srvy about luxury cars; return it in the envlpe
68
Curtis needs to tell his employees about the company's new policies. Writing a memo means that
the employees will abide by all of the policies
all employees will need to stop working at the same time
everyone will have a written record of the new policies
Curtis can immediately get feedback from the employees
69
We are pleased to enclose your new Lenox Square credit card.
2 errors
3 or more errors
1 error
0 errors
70
Drunk drivers who are responsible for taking lives, should have their licenses revoked.
The sentence has correct punctuation
The sentence has incorrect punctuation
71
The state of Florida sometimes experiences freezing Winter weather.
The sentence has correct capitalization
The sentence has incorrect capitalization
72
We discovered that those kind of form letters do not get results.
This sentence is grammatically correct
This sentence is grammatically incorrect
73
Following the first draft of a document, the editor must apply the following techniques EXCEPT
how to organize the material that remains
verifying correct punctuation
what material should be added or left out
how to adjust the wording to achieve the objective
74
Did you see the picture of President Bush and myself in Newsweek?
This sentence is grammatically incorrect
This sentence is grammatically correct
75
In delivering an oral presentation, the important consideration is that the
content is humorous
content is accurate
tech advanced presenter must use presentation software
content is secondary to the delivery style
76
Because an application letter is a persuasive letter, organize it as you would a sales letter
False
True
77
Nonverbal messages cannot stand alone or accompany verbal messages.
True
False
78
Visuals and handouts for an oral presentation should be
kept to a minimum so attention will be focused on the spkr
appropriately designed and distributed if used
used only for presentations of more than 20 minutes
professionally prepared so there are no errors
79
Does the new _______ show the company's web address?
stationary
stationery
80
Good listening skills can improve speaking skills.
False
True
81
Which of the following is not true of nonverbal communication?
Nonverbal messages can contradict the accompanying message
Nonverbal msgs may have diffrnt meanings for diffrnt people
Nonverbal messages can be avoided
Nonverbal messages may be intentional or unintentional
82
We'll attempt to complete the project by the deadline; but as you know, we had several delays.
This sentence has incorrect punctuation
This sentence has correct punctuation
83
An application letter should be organized as a
good news message
persuasive message
special letter
routine message
84
In the closing of an oral presentation, you should summarize the main points.
False
True
85
For the answer to exercise 6, see unit 9 on page 278.
The sentence has incorrect capitalization
The sentence has correct capitalization
86
Our CEO is never _______ to suggestions for cutting costs.
adverse
averse
87
You may use these card in both our Lenox Square and Buckhead location.
1 error
0 errors
2 errors
3 or more errors
88
Being that the meeting starts in an hour, we must leave immediately.
This sentence is grammatically incorrect
This sentence is grammatically correct
89
beneficial, tariff, serviceable
2 misspelled words
1 misspelled word
0 misspelled words
3 misspelled words
90
Chad sat at his computer this morning, and made a preliminary draft of his speech.
The sentence has correct punctuation
The sentence has incorrect punctuation
91
A report usually starts with
the conclusion based on the facts
the reason for writing the report
a tabulation of details included
presentation of the facts
92
A broshure describing our exciting bargans are enclosed, too.
2 errors
3 or more errors
0 errors
1 error
93
The subject line
is used only when composing electronic (e-mail) messages
directs a letter to a specific person
provides a record of how the letter was sent
sets the stage for the receiver to understand the message
94
Many bad listening habits develop because
of lack of preparation for communication with others
people hear more quickly than most people speak
people hear more slowly than most people speak
body language interferes with the speaker's message
95
Nonverbal language reflects the values of the culture to which it belongs.
False
True
96
E-mail and phone messages are used
to communicate large pieces of information
in place of business letters
to communicate quickly
to communicate to colleagues in your office
97
E-mail messages should be written
in a format like a memo
when you don't have time to write a letter
when you already know the person
when you don't expect an answer
98
The Federal Reserve Board will be meeting in the state of Washington
The sentence has correct capitalization
The sentence has incorrect capitalization
99
A letter with mixed punct has a comma after the salutation & no mrk of punct after the close.
True
False
100
Are the application letter and resume to be submitted in a Manila Folder?
he sentence has incorrect capitalization
The sentence has correct capitalization
101
Reference initials in a letter
must be included on every business letter
consist of the initials of the one who authored the letter
may reflect the inits of all involved in the creation of it
always appear as the very last item in the letter
102
Mr. Tokheim said that it was not him who suggested the change.
This sentence is grammatically incorrect
This sentence is grammatically correct
103
In a talk with a "problem" customer, it's good to look for an opportunity to __that customer.
compliment
complement
104
Both Ms. Blank and Mr. South are to be promoted.
This sentence is grammatically correct
This sentence is grammatically incorrect
105
Relatively few of your classes, however, are in the Tanner Building.
The sentence has incorrect punctuation
The sentence has correct punctuation
106
In positive responses, the main idea of the letter comes before the letter's supporting info.
False
True
107
Which word has the most unfavorable tone?
Bargain
Inexpensive
Cheap
Lower price
108
You should not feel badly about missing the meeting.
This sentence is grammatically correct
This sentence is grammatically incorrect
109
My supervisor does not write very good.
This sentence is grammatically correct
This sentence is grammatically incorrect
110
When visuals are used effectively, the audience will
retain the message for a longer time
look at the visuals instead of listening to the presentation
participate more freely in discussion
take better notes

Business Communications Benchmark Test Flashcards | StudBud

Business Communications Benchmark Test

110 termsStudBud Administration39 plays

Benchmark test from the beginning of the school year. #nomma

Flashcards110 cardsFPractice quizPHost liveL

Questions 110

Answers

1
Which phrase or statement best reflects elements of effective writing?
Enclosed please find...
Kindly be advised...
Here is the bulletin.
Thanking you in advance, I remain...
2
colleague, congradulate, harass
0 misspelled words
2 misspelled words
3 misspelled words
1 misspelled word
3
Which of the following is NOT a proofreading technique?
Rely only on the spelling & grammar checker on your computer
Read slowly
Read aloud
Read the paper backwards
4
Can you name the ______ of Alabama?
capitol
capital
5
You have an oral presnttn to an intnl co. They're spkrs of English as a 2nd language You should
enunciate precisely and speak more slowly than usual
speak as you normally would in a business meeting
use humor generously to break the ice
eliminate body language because it may be offensive
6
IBM wants its staff to follow these new regulations.
This sentence is grammatically incorrect
This sentence is grammatically correct
7
Neither the manager nor the staff members has heard about the merger.
This sentence is grammatically correct
This sentence is grammatically incorrect
8
A proofreader's mark of three lines drawn under a letter or word means
leave as is
omit
capitalize
move
9
The most _______ way to improve spelling is to improve pronunciation.
effective
affective
10
Being accurate is more important than to be speedy.
This sentence is grammatically correct
This sentence is grammatically incorrect
11
Linda sends a short rpt about her findings on attitudes of workers What format should Linda use
Letter format
Memo format
Form report
A formal report format
12
This month's sales figures are better than last month's.
This sentence is grammatically correct
This sentence is grammatically incorrect
13
Unless they are enforced, there is no point in laying down any rules.
This sentence is grammatically correct
This sentence is grammatically incorrect
14
Kevin needs to give an immediate account of a sales conference to 10 people. Which way is wrong
Business letter
Memo
Report
E-mail
15
What would management do if us technicians went on strike?
This sentence is grammatically correct
This sentence is grammatically incorrect
16
Mandy's customer service ltr includes a heading, inside add, body, & closing. What's missing?
Copy notation
The inquiry
The order number
The greeting
17
People spk different languages, but nonverbl comm, such as gestures & facial exp, mean the same
False
True
18
Effective listening requires an open mind.
False
True
19
The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, & two bedrooms.
This sentence has incorrect punctuation
This sentence has correct punctuation
20
I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
The sentence has correct punctuation
The sentence has incorrect punctuation
21
Dear Mr. Johnson;
0 errors
2 errors
3 or more errors
1 error
22
The central idea of the message is the same as the purpose of the message.
False
True
23
None of the damage to the materials is covered by insurance.
This sentence is grammatically incorrect
This sentence is grammatically correct
24
Who's telephone was reported out of order?
This sentence is grammatically correct
This sentence is grammatically incorrect
25
prevelent, calender, mathmatics
0 misspelled worlds
2 misspelled words
3 misspelled words
1 misspelled words
26
Can you_______ a method for polling customer opinions?
device
devise
27
The "strong slot" in a sentence is at the beginning of the sentence.
True
False
28
Grammar err "While reviewing the report, the fire alarm sounded, & everyone left the building."
Redundancy
Dangling modifier
Expletive
Passive voice
29
Every punctuation rule and grammar _______ has been mastered by our editors.
principle
principal
30
When initially reading a document for content, which question should NOT be considered?
Does the material make sense?
Are there any words or groups of words repeated?
Are there any missing words?
Are the margins correct?
31
A thank you letter following a job interview is/should
is written in inductive order
a prof courtesy expected only for executive-level positions
be sent even if you've decided the job was'nt right for you
not mention the what will convey the employer's decision
32
Is Dr. Karen Boushea an M.D., a Ph.D., an Ed. D., or a D.D.S.?
The sentence has incorrect capitalization
The sentence has correct capitalization
33
Repeating the subject line info in the 1st sentence of a memo is redundant & should be avoided
False
True
34
Body language
is very similar in most cultures
is easy to interpret bcause each symbol has only one meaning
is always complex to read
includes facial expressions and gestures
35
Of us all, you are in the most advantageous position.
This sentence is grammatically incorrect
This sentence is grammatically correct
36
Proofreading the hard copy, even after proofing onscreen, helps guarantee the accuracy of a doc
False
True
37
You"ve a fine credit record youll be able to charge up to $4,000 of our tailored and accessorie
0 errors
2 errors
3 or more errors
1 error
38
Most people remember what they hear much longer than what they see.
True
False
39
What part of the face provides the most nonverbal feelings?
The lips
The mouth
The color of the face
The eyes
40
In an active voice, the subject of the sentence performs the action of the verb.
True
False
41
Two senators-elect will be on the program.
This sentence is grammatically correct
This sentence is grammatically incorrect
42
The grapevine is no more and no less accurate than any other communication.
True
False
43
Authorities generally agree that speaking is the weakest link in oral communication.
False
True
44
Emphasizing positive aspects in any speaking situation
may make listeners uncomfortable
is not necessarily the best presentation strategy
is good business practice
may make listeners suspicious
45
The proofreader's mark # means that a number needs to be inserted.
True
False
46
impatient, interceed, lible
1 misspelled word
0 misspelled words
3 misspelled words
2 misspelled words
47
However fast the train may go, a plane is still faster.
The sentence has correct punctuation
The sentence has incorrect punctuation
48
That's an interesting idea, but I have an _______ different proposal.
altogether
all together
49
Which set of words would be detected by the spell check feature on your computer?
Effect, affect
Walk, walke
An, and
Form, from
50
Judy attended UVA for her first 2 years then she transferred to Va Tech to complete her degree
This sentence has incorrect punctuation
This sentence has correct punctuation
51
February 1, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626
3 or more errors
1 error
0 errors
2 errors
52
Linda Cate was _______ the telecommunications specialist with Xerox.
formerly
formally
53
mileage, exaggerate, efficiency
1 misspelled words
0 misspelled words,
2 misspelled words
3 misspelled words
54
If nonverbal cues and verbal messages conflict, the receiver will likely
stop believing anything that is said
believe the verbal messge
believe the nonverbal message
leave the room
55
The audience for most business writing is seldom neutral.
True
False
56
He must take Finance before he can earn a bachelor of science degree or bachelor of arts degree
The sentence has correct capitalization
The sentence has incorrect capitalization
57
I wish I were as knowledgeable as Mr. Dunahee.
The sentence is grammatically incorrect
The sentence is grammatically correct
58
Hour annual spring sale starts on april 31.
2 errors
0 errors
1 error
3 or more errors
59
The rule that I consider most important is found on page 5.
The sentence has correct punctuation
The sentence has incorrect punctuation
60
A large _______ of our employees must file federal tax forms before the end of the fiscal year.
percentage
percent
61
Which sentence most correctly applies effective writing principles?
You should have completed a credit application.
Your order will be delayed because its size ws quite unusual
If you don't return our calls, we cant help you.
Your savings start earning interest on the day of deposit
62
Corporate headquarters is being moved to Seattle.
This sentence is grammatically correct
This sentence is grammatically incorrect
63
A way to encourage feedback from listeners when you are giving instructions is to
wait until all instructions have been given
keep talking unless you see that the listeners are confused
pause
repeat the instructions immediately
64
Every letter and report is used to increase company visibility.
This sentence is grammatically correct
This sentence is grammatically incorrect
65
Primary research is typically undertaken after conduction a review of secondary data.
True
False
66
dictionery, competant, witholding
0 misspelled words
3 misspelled words
2 misspelled words
1 misspelled words
67
Which of the following is the best beginning to a letter asking for completion of a survey?
I'm conducting a survey & want your opinion on luxury cars
Complete this srvey about luxury cars & get a $100 gift cert
Imagine yrself in a luxury car, tailored to your preferences
Complete the srvy about luxury cars; return it in the envlpe
68
Curtis needs to tell his employees about the company's new policies. Writing a memo means that
the employees will abide by all of the policies
all employees will need to stop working at the same time
everyone will have a written record of the new policies
Curtis can immediately get feedback from the employees
69
We are pleased to enclose your new Lenox Square credit card.
2 errors
3 or more errors
1 error
0 errors
70
Drunk drivers who are responsible for taking lives, should have their licenses revoked.
The sentence has correct punctuation
The sentence has incorrect punctuation
71
The state of Florida sometimes experiences freezing Winter weather.
The sentence has correct capitalization
The sentence has incorrect capitalization
72
We discovered that those kind of form letters do not get results.
This sentence is grammatically correct
This sentence is grammatically incorrect
73
Following the first draft of a document, the editor must apply the following techniques EXCEPT
how to organize the material that remains
verifying correct punctuation
what material should be added or left out
how to adjust the wording to achieve the objective
74
Did you see the picture of President Bush and myself in Newsweek?
This sentence is grammatically incorrect
This sentence is grammatically correct
75
In delivering an oral presentation, the important consideration is that the
content is humorous
content is accurate
tech advanced presenter must use presentation software
content is secondary to the delivery style
76
Because an application letter is a persuasive letter, organize it as you would a sales letter
False
True
77
Nonverbal messages cannot stand alone or accompany verbal messages.
True
False
78
Visuals and handouts for an oral presentation should be
kept to a minimum so attention will be focused on the spkr
appropriately designed and distributed if used
used only for presentations of more than 20 minutes
professionally prepared so there are no errors
79
Does the new _______ show the company's web address?
stationary
stationery
80
Good listening skills can improve speaking skills.
False
True
81
Which of the following is not true of nonverbal communication?
Nonverbal messages can contradict the accompanying message
Nonverbal msgs may have diffrnt meanings for diffrnt people
Nonverbal messages can be avoided
Nonverbal messages may be intentional or unintentional
82
We'll attempt to complete the project by the deadline; but as you know, we had several delays.
This sentence has incorrect punctuation
This sentence has correct punctuation
83
An application letter should be organized as a
good news message
persuasive message
special letter
routine message
84
In the closing of an oral presentation, you should summarize the main points.
False
True
85
For the answer to exercise 6, see unit 9 on page 278.
The sentence has incorrect capitalization
The sentence has correct capitalization
86
Our CEO is never _______ to suggestions for cutting costs.
adverse
averse
87
You may use these card in both our Lenox Square and Buckhead location.
1 error
0 errors
2 errors
3 or more errors
88
Being that the meeting starts in an hour, we must leave immediately.
This sentence is grammatically incorrect
This sentence is grammatically correct
89
beneficial, tariff, serviceable
2 misspelled words
1 misspelled word
0 misspelled words
3 misspelled words
90
Chad sat at his computer this morning, and made a preliminary draft of his speech.
The sentence has correct punctuation
The sentence has incorrect punctuation
91
A report usually starts with
the conclusion based on the facts
the reason for writing the report
a tabulation of details included
presentation of the facts
92
A broshure describing our exciting bargans are enclosed, too.
2 errors
3 or more errors
0 errors
1 error
93
The subject line
is used only when composing electronic (e-mail) messages
directs a letter to a specific person
provides a record of how the letter was sent
sets the stage for the receiver to understand the message
94
Many bad listening habits develop because
of lack of preparation for communication with others
people hear more quickly than most people speak
people hear more slowly than most people speak
body language interferes with the speaker's message
95
Nonverbal language reflects the values of the culture to which it belongs.
False
True
96
E-mail and phone messages are used
to communicate large pieces of information
in place of business letters
to communicate quickly
to communicate to colleagues in your office
97
E-mail messages should be written
in a format like a memo
when you don't have time to write a letter
when you already know the person
when you don't expect an answer
98
The Federal Reserve Board will be meeting in the state of Washington
The sentence has correct capitalization
The sentence has incorrect capitalization
99
A letter with mixed punct has a comma after the salutation & no mrk of punct after the close.
True
False
100
Are the application letter and resume to be submitted in a Manila Folder?
he sentence has incorrect capitalization
The sentence has correct capitalization
101
Reference initials in a letter
must be included on every business letter
consist of the initials of the one who authored the letter
may reflect the inits of all involved in the creation of it
always appear as the very last item in the letter
102
Mr. Tokheim said that it was not him who suggested the change.
This sentence is grammatically incorrect
This sentence is grammatically correct
103
In a talk with a "problem" customer, it's good to look for an opportunity to __that customer.
compliment
complement
104
Both Ms. Blank and Mr. South are to be promoted.
This sentence is grammatically correct
This sentence is grammatically incorrect
105
Relatively few of your classes, however, are in the Tanner Building.
The sentence has incorrect punctuation
The sentence has correct punctuation
106
In positive responses, the main idea of the letter comes before the letter's supporting info.
False
True
107
Which word has the most unfavorable tone?
Bargain
Inexpensive
Cheap
Lower price
108
You should not feel badly about missing the meeting.
This sentence is grammatically correct
This sentence is grammatically incorrect
109
My supervisor does not write very good.
This sentence is grammatically correct
This sentence is grammatically incorrect
110
When visuals are used effectively, the audience will
retain the message for a longer time
look at the visuals instead of listening to the presentation
participate more freely in discussion
take better notes