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Basics 6 Flashcards | StudBud
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Basics 6
Basics 6
12 terms
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StudBud Administration
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35 plays
Imported from external platform
Flashcards
12 cards
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Practice quiz
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Host live
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Questions
12
Answers
1
When DLT is
Insured hit an animal
, because insured hit a wild turkey, we must add the turkey as participant
False
True
2
Claimant states she was texting and driving. You...
File claim and document in notes.
Ask to file claim through her insurance
Tell her that it was an irresponsible thing to do.
Ask her to file a police report
3
Insured was injured downloading groceries from his car.
Ask caller to get an attorney and sue the grocery store
File claim as Insured hit a pedestrian/bicyclist
File PIP claim
Transfer to Health/Life Claims
4
If the customer volunteers that they already have an estimate and offers to send it in but MOI is already set at QFC
Inform that they can send it by fax at 866-447-4293
Inform that it is not useful
Inform that they can email it to
[email protected]
Transfer to Road Side
5
What is the first step in the FNOL process?
Open a new FNOL screen
Log in to CTI
Greet the customer
Log in to Avaya
6
If you checkmark
Phantom vehicle
, the claim will be assigned to Express
True
False
7
Wrap up scripts will vary based on who is reporting the claim
True
False
8
Name 2 things that you must do in wrap up
Provide claim number and read coverages
None of the above
Establish MOI and discuss vehicle damages
Provide claim number and claim contact information
9
Insured's vehicle was repossessed and it is damaged.
Vandalism
Contact with other vehicle/Unknown loss facts
Miscellaneous/Other
Contact with other vehicle/Insured hit a fixed objet
10
Cx states he has previous damage in the vehicle.
Ignore him
Click "Is there any unrepaired damage to your vehicle", select yes
Add it as damages in claim
File 2 claims
11
It is NOT important to use CTI
False
True
12
Before clicking RUN in CTI we must...
Click "always trust content from this publisher" box
Click "always run this program in Busy" box
Click " accept cookies" box
Click "no me boten de avaya" box in OneTeam
