103 Test Review 2

Satisfied clients usually refer three new clients, unhappy clients tell as many as

A salon professional can make recommendations if they are familiar with retail product features, and

Recommendation for your services from a client or a friend is known as

Common types of salon, ownership, or sole, proprietorship, partnership, corporation, and franchise

It is not recommended to serve food and beverages to your guest in an independent salon

The buyer types include

Creating and providing an exceptional salon experience is important to distinguish yourself from the competition

A full book is referred to as

What are the three ways to increase the average ticket?

The buyer type that wants to save money at all cost is the budget buyer

Features of product or its characteristics, which might include

Industry researcher have discovered differences in buying habits among various generations

List of all the property you own is your

The compensation structure that guarantees a certain income on a weekly monthly basis

A professional planning to open up a salon should

Four realms used with product displays are educational, escapist esthetic, and entertainment realm

The buyer types include ready, logical, bargain, and easy

Three strategies for successful retailing in the salon are

The ready buyer is the type of buyer that is

The atmosphere of one surroundings, the feeling of a place and it’s aura is known as

The best form of advertising is

The emotional buyer basis purchases more on personal reasons than

The 3 Common structures used to pay employees are

You never plan to own a salon there is no reason to know the fundamental principles of salon ownership

It is Illegal to ask is an employee is legal citizen

Retailing is the exchange of services products or expertise for money

Successful retailing requires you to look for new ways to interest your clients with the products you recommended

What is the exchange of services products or expertise for money?

It is the responsibility of the salon professional to guarantee the quality of their services

It is a salon professionals responsibility to be familiar with the finest products

Price services at a reasonable rate to fit the income range of the clients you want to attract

Agreement on how things are to be done in the salon so things happen in a different way is called consistency

It is the responsibility of the salon to maintain a safe and inviting environment

The tracking and oversight of your clientele building strategies is referred to as

The first person to greet clients and is usually cheerful, able to handle all types of situations

A drivers license is a valid form of proof that employee is a legal citizen

Helps account for all products used or sold in the salon

Malpractice, property, product, liability, unemployment and Worker’s Compensation are examples of insurance

When opening up the salon, get advice from an accountant, lawyer, therapist, and a distributor sales consultant

Chairside manner is another name for

When beginning the process of opening a salon you must

In a positive atmosphere staff is encouraged to be creative and take risks, to be able to make mistakes without fear of

Synergy can create harmony and an unpredictable environment

Abilities to recognize hair skin and nail trends and technical expertise is an essential skill for a salon owner

The characteristics of a product are known as

The salon professional will generally be selling

You must always answer the phone within three rings

The main components of ambience are

The four elements of attracting and retaining clients are

Clients reserving a future appointment before leaving the salon during their visit is referred to as prebooking

Retail is more likely to be purchased by first time clients

What are the two phases of building a clientele?

For opening a salon, it would be a good idea to conduct a

The three critical components of the salon experience are ambience, personalized approach, and a full book

Features plus benefits equals incentive to buy

A list of all the money you owe is your

It takes cooperation, consistency, and shared accountability to create staff

People who make habitual use of another person’s service are known as

Commission is the compensation structure that guarantees a certain income on a weekly or monthly basis

With-it-ness is defined by

Be sure your business card is attractive and that the information it contains is

After hiring your staff, you must apply for a federal employer identification number