What is NOT one of the responsibilities of an independent contractor?

paying franchise fees for the salon

the total income from sales and services, before expenses are taken out

Before accepting your first position as an esthetician, you should ______.

find out as much as possible about the salon's history and philosophy

What should you do after asking a caller for permission to put caller on hold?

allow enough time for a response

When is it appropriate to reveal to the client that you don't know something?

when the client requests information about an unfamiliar subject

During an information interview, it is recommended to ask about ______

the duties and responsibilities required by the estheticians on staff

Which statement about tips is correct?

tips are considered part of your taxable income

What are transferable skills?

skills mastered at one job that are applicable to a new position

Managing day to day operations requires ________

solving problems on a regular basis

To be effective at retailing you should ______

familiarize yourself with chemical ingredients, and their effects on skin

When interviewing for your first esthetics position, showcase your best qualities by defining _______

Your personal skills and qualities that make you a desirable employee

It should be standard practice to ________

Remind clients to book their next appointment

To be successful at retail sales, you must be _____

motivated and committed to their value

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Career/Skin Care Biz/Sales

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Questions 30

Answers

1
What is NOT one of the responsibilities of an independent contractor?
paying franchise fees for the salon
paying his or her own taxes
controlling his or her own hours
paying his or her own fees
2
What should you do when leaving phone messages?
leave a thorough description of all services you expect to perform
remind the client to bring enough money to pay for services
pretend to be the salon manager
address the client by name
3
effective management and ______ skills are the most important to good public relations.
all answers
policy creation
communication
bookkeeping
4
What effect do repeat customers have on a business?
keep business flowing
eliminate the need for marketing
eliminate the need for advertising
deter potential clients from coming into the salon
5
which of these is an example of a variable cost?
internet service bills
rent payments
loan payments
utility bills
6
What is revenue?
the amount you earn in your paycheck before taxes are taken out
the money have left over in your paycheck after taxes are taken out
the amount of money left after expenses are taken out
the total income from sales and services, before expenses are taken out
7
Salons are kept going by ______
attracting new clients
frequent spa menu changes
posters and other marketing displays in the salon
retaining clients
8
Before accepting your first position as an esthetician, you should ______.
take more classes
count the number of stations versus the number of treatment rooms
meet every person who works at the salon
find out as much as possible about the salon's history and philosophy
9
What should you do after asking a caller for permission to put caller on hold?
warn the caller he or she might be on hold for a long time.
immediately put the caller on hold
allow enough time for a response
shout to the person in the salon with whom the caller needs
10
To help you manage your finances well, it is recommended that you determine how much capital you will need for ________.
one week
six months
six weeks
two years
11
How retail products are arranged and displayed in the salon or spa is known as ______
merchandising
consultative selling
retailing
marketing
12
In addition to the traditional job interview, many prospective employers will ask you to do ______.
perform a facial
perform a full makeover on a client
spend some time behind the store's retail counter to prove your sales skill
work for free for a week on a trial basis
13
When is it appropriate to reveal to the client that you don't know something?
when the client requests information about an unfamiliar subject
when you sense the client wants to "show off" some personal knowledge
you should always create the immpression you know everything
when a client asks about a service you do not want to perform
14
During an information interview, it is recommended to ask about ______
if the clients make enough money to afford esthetic services
if the salon is alway busy
if the staff will support your services
the duties and responsibilities required by the estheticians on staff
15
What is one of the best methods of advertising for a salon?
wearing T-shirts with the salon logo
a flashing sign outside of the salon
referrals from current clients
using a keychain with the salon logo
16
Which statement about tips is correct?
tips are considered part of your taxable income
only full-time employees may accept tips
all salons allow estheticians to keep tips
the standard tip is about 10 - 12 percent
17
Whose assistance should you seek out if you do not understand your obligations as a business owner?
marketing specialist and architect
attorney and accountant
marketing specialist and attorney
architect and accountant
18
What does OSHA oversee?
efficacy of skin care products
product advertising
compliance with tax regulations
workplace safety
19
What should you sometime between 24 and one week after a client's salon visit?
ask the client for a referral to another potential client
place a follow-up phone call
check with the receptionist to see if the client has re-booked yet
send an e-mail asking why the client has not returned yet to the salon
20
What is one tool for writing an effective resume?
avoiding action or power words
avoiding cliched phrases
highlighting personal goals
using vague language
21
If you work on a straight commission basis, your commission rate can range from _____.
25 - 60%
30 - 40%
10 - 20%
75 - 80%
22
What are transferable skills?
skills you are able to quickly teach co-workers
skills mastered at one job that are applicable to a new position
skills that you must learn in order to succeed at a specific salon
skills learned in the salon that can also be applied at home
23
What is the correct term for the money needed to invest in a business?
down payment
lucre
capital
collateral
24
Managing day to day operations requires ________
all of the above
solving problems on a regular basis
knowing instantly which products you should include in your practice
client recommendations
25
To be a successful esthetician, you need to remember that your top priority is ______.
networking with other professionals
career advancement
customer service
meeting salary goals
26
To be effective at retailing you should ______
try to memorize the name and chemical makeup of every product on the market
familiarize yourself with chemical ingredients, and their effects on skin
limit your knowledge base to the items your salon carries
rely completely on manufacturer provided information
27
When interviewing for your first esthetics position, showcase your best qualities by defining _______
Your personal interests that would make you a well-rounded employee
the product lines that you want to use for services
your dream salon
Your personal skills and qualities that make you a desirable employee
28
Which of these business structures offers an owner the greatest protection from personal liability
sole proprietorship
booth rental
partnership
corporation
29
It should be standard practice to ________
"squeeze in" clients whenever they request it
enter all appointments in the appointment book at the end of the day.
Remind clients to book their next appointment
have each person in the salon answer the phone in his or her own way
30
To be successful at retail sales, you must be _____
motivated and committed to their value
skilled in sales techniques
a natural sales person
all of the above

Career/Skin Care Biz/Sales Flashcards | StudBud