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HCAS 101T - Non-verbal Communication Flashcards | StudBud

Explore/HCAS 101T - Non-verbal Communication

HCAS 101T - Non-verbal Communication

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Questions 10

Answers

1
The following is acceptable for an HCA student to post on social media
Pictures of themselves with a client
A picture of themselves and a classmate in front of the VIU sign
Pictures of themselves and fellow students in lab with a mannequin
Their marks on an assignment or test
2
Non-verbal communication can
All of the above
Substitute a message
Complement a message
Contradict a message
3
Paralinguistics include
Voice pitch
Eye contact
Gestures
Body language
4
What should you avoid doing when emailing someone?
Begin email with a greeting
Do spell check before sending
Add an attachment with no explanation
Be professional
5
Facial expressions are
Distracting
Emotionless
Universal
Expressionless
6
Ensure humour is appropriate with all clients
False
True
7
The OK sign is
Not a positive sign in all cultures
Is a positive sign in all cultures
Means I need help in some cultures
Means peace in some cultures
8
Silence
Overrated as a communication tool
Only acceptable when you can't figure out what to say
Is rude when talking to a client
Shows respect & empathy for a client
9
When communicating with those with hearing challenges it is important to
Turn TV sound up
Assist client with hearing aids first
Assist client with glasses first
Talk to them in the dining room
10
Touch conveys
Warmth and comfort
Trust and concern
Affection & reassurance
All of the above