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Business Management Chapter 19 Test Review Flashcards | StudBud
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Business Management Chapter 19 Test Review
Business Management Chapter 19 Test Review
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Questions
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Answers
1
Increasing the number of buses after a Saturday home football game is an example of
a poor business decision
maintaining quality to meet customer needs
increasing production
matching supply and demand
2
For quality management to succeed, the company must believe that
all employees are responsible for quality
none of the choices
both of the choices
no defects are acceptable
3
Franchised service businesses allow a service to
maintain a consistent image
all of the responses
be provided in a variety of locations
maintain a consistent level of quality
4
A computer application known as CAD is used to
coordinate marketing activities
design and manage all manufacturing systems
design and test products
manage new product research
5
Product development includes which of the following?
Changing old products
Creating new products
Making improvements to existing products
All of the responses
6
The use of an assembly line is an example of
custom manufacturing
intermittent manufacturing
mass production
continuous processing
7
Determines the jobs that are required for each process and the number needed for each job is a
human resources planning
inventory management
production scheduling
none of the responses
8
Which step is not part of product design?
Determining resources necessary to produce large quantities of the product
Conducting product research
Building and testing models of the product
Determining production costs and comparing them to the product’s price
9
Services are activities of value that result in the ownership of a tangible product.
False
True
10
The first step in product development is designing a new or improved product.
False
True
11
is an important labor supply factor when determining where to locate a manufacturing company
b. Cost of labor
A. Supply of workers
d. All of the responses
c. Training needed and available
12
A company’s customers are a very good source of new product ideas.
True
False
13
Businesses are constantly trying to find better ways to please customers.
True
False
14
Which of the following is not a characteristic of a service?
It is intangible.
It cannot be stored until needed.
It cannot be separated from the person or business supplying it.
It has consistent quality no matter who delivers it.
15
Trading in the stock market using the Internet is an example of service
quality
availability
form
timing
16
Production scheduling is identifying the steps & time required in a manufacturing process, & the sequence of the steps.
True
False
17
The world's leading service economy is
United States
India
China
Japan
18
Ideas for new products can come from
all of the responses
customers
researchers
salespeople
19
A custom manufacturer works with a customer to develop a unique product.
False
True
20
A consumer panel consists of people who have bought will buy a company’s products & who offer opinions about a product
True
False
21
Buildings, bridges, and computer software are produced by what type of manufacturing?
Mass production
intermittent processing
Continuous processing
Custom manufacturing
22
The national award created by Congress to encourage American companies to improve quality is
Malcolm Baldrige Naitonal Quality Award
W. Edwards Deming Award
Congressional Medal of Honor
Free Enterprise Award
23
The two types of product research are
marketing and motivational
manufacturing and marketing
pure and speculative
pure and applied
24
The ability of employees to convey trust and confidence to customers is a measure of
empathy
assurance
availability
reliability
25
Spending large amounts of money on new product research leads to successful new products.
False
True
26
Computer-integrated manufacturing is used to
design and manage all manufacturing systems
coordinate marketing activities
manage new product research
design and test products
27
Pure research studies existing product problems or possible design improvements for current products.
True
False
28
Manufacturing is a form of production where raw materials are processed, assembled, or converted into finished products.
False
True
29
Manufacturing is a special form of
production
service creation
marketing
research
30
What laws are used to identify where specific types of businesses can locate?
Environmental regulations
Resource restrictions
Tax laws
Zoning laws
