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FALL 2024 BUS-210 FINAL EXAM REVIEW Flashcards | StudBud
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FALL 2024 BUS-210 FINAL EXAM REVIEW
FALL 2024 BUS-210 FINAL EXAM REVIEW
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1
When discussing organizational structure, the terms narrow and wide are used to describe
division of labor
span of control
coordinated effort
centralization
2
Which type of budget can be adjusted over time for changing environmental conditions?
variable
zero-based
static
fixed
3
According to the concept of full-range leadership, what leadership style is the opposite of transformational leadership?
humble
servant
transactional
laissez-faire
4
Current assets, fixed assets, and liabilities are all part of an organization’s
income statement.
cash flow statement.
incremental budget.
balance sheet.
5
Duracell, a company well-known for manufacturing alkaline batteries, derives its strategic position from which source?
few competitors, broad market
few needs, many customers
broad needs, many customers
broad needs, few customers
6
Keith was put on probation for string of customer complaints about poor service. What source of power did his boss use?
referent
reward
coercive
informational
7
Krina employees will do anything she asks due to her warm personality, not her position. What's the basis of her power?
informational
referent
reward
legitimate
8
________ is the extent to which employees have positive or negative feelings about various aspects of their work.
Job performance
Employee engagement
Organizational commitment
Job satisfaction
9
Which leadership model requires managers to assess their own leadership orientation and level of situational control?
Fiedler’s contingency
Stogdill’s trait-based
University of Michigan’s behavioral
House’s path–goal
10
Boss Rob, told Tamara to get him a report “right away.” She was not sure what “right away” meant. This is an issue of
semantics
feedback
medium
jargon
11
TQM's two core principles are
people orientation and improvement orientation.
radical innovation and continuous improvement.
financial health and financial stability.
employee commitment and customer satisfaction.
12
Everytime Kyra’s phone buzz during a mtg, she steps out to take the call or respond to text. Her behavior is described:
cyberloafing.
phubbing.
active listening.
mindlessness.
13
A manager who is instructing his employee about work tasks is communicating
informally
vertically
horizontally
externally
14
Harrison is frequently nervous, tense, worried, both at work and home. Which of the following does He likely score low?
conscientiousness
agreeableness
emotional stability
extroversion
15
A________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.
disruptive
process
procedural
product
16
According to the competing values framework, the 4 types of organizational__ are clan, adhocracy, market, and hierarchy.
statements
cultures
structures
values
17
________ is the process by which a company compares its performance with that of high-performing organizations.
Benchmarking
Contingency planning
Trend analysis
Forecasting
18
Leadership model- effective leader makes desirable rewards, clarifies how employees achieve objectives, provides support
Greenleaf’s servant
Stogdill’s trait-based
Fiedler’s contingency
House’s path–goal
19
Which term refers to the use of the Internet at work for personal use?
crowdsourcing
cyberloafing
jargon
moonlighting
20
Type of change is reflected by Boeing increasing its cybersecurity infrastructure following a major data theft incident?
proactive
reactive
incremental
radical
21
A forecast is a
plan for implementing strategic processes.
strategic execution and implementation.
glimpse of what just happened.
projection of the future.
22
3 key principles of __ are: creating a unique valuable position, tradeoffs in competing, creating a fit among activities
company diversity
a strong employee morale
an environment with few or no competitors
strategic positioning
23
In the BCG matrix, Kroger would be in the category of ____ due to being the largest retailer in a stable grocery market.
stars
cash cows
dogs
question marks
24
What is a prerequisite to effective leadership?
transactional leadership
transformational leadership
laissez-faire leadership
situational leadership
25
Which source of power results from one’s specialized knowledge?
expert
referent
legitimate
reward
26
Which management tool provides four indicators that can set goals and measure performance?
a strategic map
evidence-based management
the balanced scorecard
financial statements
27
_________requires a manager to visit an earlier step in the strategic-management process to revise actions if necessary.
The feedback loop
The organization mission
Strategy formulation
Fundamental attribution error
28
Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to
ISO 9000.
Kaizen.
reduced cycle time.
statistical process control.
29
Which of these is characterized as someone who is being visionary, acting decisively, and putting people first?
manager
coach
supervisor
leader
30
Fear of failure, peer pressure, and personality conflicts are examples of
innovation systems.
a climate of mistrust.
nonreinforcing reward systems.
reasons employees resist change.
31
CEO with a stated mission to support employees, clients, & communities they serve is described as which type of leader
servant
transactional
humble
situational
32
In the BCG matrix,________ are companies that have high growth and high market share, and are definite keepers.
cash cows
question marks
stars
dogs
33
Which of the following should you include in the conclusion of a speech?
an attention grabber
a call to action
details you forgot from earlier
joke
34
________ occurs when we form an impression of an individual based on a single trait.
The halo effect
Self-serving bias
Fundamental attribution error
The recency effect
35
Which force for change is exemplified by the increasing diversity of the U.S. workforce?
social and political
technological
market
demographic
36
________ is the set of techniques used for implementing planned change to make people and organizations more effective.
Proactive change
Organizational development
Process innovation
Continuous improvement
37
Which of the following self-perceptions is diminished for individuals in boring, tedious jobs?
learned helplessness
self-esteem
emotional stability
self-efficacy
38
________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
Leading
Organizing
Planning
Controlling
39
A_______ often puts organizational development into practice.
catalytic consultant
transformative consultant
change agent
counselor
40
Employees and customers are treated like a family at Rahal Realty. At their co., Rahals have built a(n)________ culture.
clan
adhocracy
market
hierarchy
41
The managerial tools for________ include a SWOT analysis, forecasting, and VRIO analysis.
creating shared value
corrective actions
grand strategies
organizational assessment
42
A SWOT analysis is a
strengths, weakness, opportunities, threats influencing org.’s competition
diversity and synergy method used in vertical integration.
org. needs, ways to improve, output methods & threats influencing a company
strengths, weaknesses, opportunities, and threats affecting an organization
43
Which of the following would be considered a negative interpersonal trait often found in leaders?
dominance
Machiavellianism
extraversion
openness to experience
44
A manager congratulated her staff when the team received an industry award. What source of power is she applying?
coercive
referent
expert
reward
45
Which term represents all the ways people are unlike and alike?
lifestyles
dimensions
backgrounds
diversity
46
Which source of power stems from managers’ positions within the organization?
referent
expert
legitimate
informational
47
Firms with__cultures are formalized w/consistent processes & control mechanisms measuring efficiency & drive reliability
adhocracy
clan
market
hierarchy
48
Lewin’s change model consists of three
forces: employee characteristics, change agent, and employee relationship.
forms: adaptive, innovative, and radically innovative.
steps: diagnosis, intervention, and evaluation.
stages: unfreezing, changing, and refreezing.
49
Which of the following is an example of nonverbal communication?
posting on social media about an upcoming concert
saying “hello” to the barista when you order coffee
giving a high-five to your partner after you win a card game
texting your boss to let her know you are running late for work
50
Which balanced scorecard perspective examines how the organization looks to shareholders?
innovation and learning
customer
financial
internal business