ITE 6.0 Chapter 13 IT Professional

A_____ usually means that a server is not working.

What are two things you can do to make sure that your workstation layout works well?

Are level one technicians allowed to remote into a clients computer?

Which is NOT an example of a priority a call center employee must give?

All the following are usually contained in an SLA EXCEPT

Which one is NOT one of the basic netiquettes?

What is not a rule of interacting with customers?

A general rule that apply to all online interactions with customers and co-workers

A ____ call is when the company cannot operate any of its computer equipment.

What is the First thing you do when transferring a call?

True or False. It's illegal to access a customer's accounts or private files without permission

What are some ways to minimize stress at work?

What should you document if you find illegal activity on a computer?

Which of the following is costumer property?

The official procedure employed by those people who are qualified to collect evidence.

Which is NOT one of the three common types of software licenses?

What are two primary elements of the United States Cyber Laws?

Give an example of the three properties that a call center employee may give to a call.

How will good communication skills enhance a technicians troubleshooting skills?

Which of these is not a rule to use at the beginning of your conversation with a customer?

What is the highest call priority?

What should you not do to a inexperienced customer?

Before accessing a computer account, what should you get?

What are the 3 rules used at the beginning of a conversation with a customer?

What should you not ask for when you are on a call?

Which of these are rules for general daily activities of employees.

What does EULA stand for?