All of the following are important for effective communication except:

the telephone system should be in good working order

One of the advantages of verbal communication is that:

there is an opportunity for immediate feedback.

The term ‘grapevine’ in communication refers to:

the passing of company messages informally between people

One of the advantages of written communication is that:

the permanent record allows it to be looked atand checked

The best definition of effective communication is:

when the message has been received by the right person

Two-way communication is often more effective than one-way communication because:

there is an opportunity to confirm or discuss the message

One example of poor external communication is:

a misunderstood message from a customer

A communication net is:

the route through which messages are sent between a group

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Chapter 9: Communication

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Questions 13

Answers

1
All of the following are important for effective communication except:
a clear message that can be understood
there should be feedback from the receiver.
the telephone system should be in good working order
2
Each of the following are examples of written communication media except:
letter of resignation
TV advertisement
notice about holiday dates
business report on marketing
3
One of the advantages of verbal communication is that:
it makes sure that everyone has fully understood the message
there will be a permanent record of the meeting
there is an opportunity for immediate feedback.
4
The term ‘grapevine’ in communication refers to:
the way messages are sent from managers to staf fin a firm.
the sending of emails to as many people at the same time
the passing of company messages informally between people
the formal communication net in a business
5
What is the best method of communication if you want to inform a worker of a discipline warning
noticeboard
staff meeting
letter
telephone call
6
One of the advantages of written communication is that:
letters are always a quick method of sending a message.
it allows the message sender to check it has been understood
there is always feedback
the permanent record allows it to be looked atand checked
7
The best definition of effective communication is:
when the message has been written clearly for the receiver
when the message has been received by the right person
when the receiver shows that the message has been received
when the message is loud enough for everyone to hear it
8
Two-way communication is often more effective than one-way communication because:
there is an opportunity to confirm or discuss the message
more than one person will receive the message
it is likely to be quicker
more than one way of sending the message is used
9
One example of poor external communication is:
when managers fail to tell workers about new overtime pay
when a worker fails to follow a safety instruction
a misunderstood message from a customer
when managers do not receive a message about a machine fault
10
All of the following are methods (media) of internal communication within a business except:
notice on the staff restroom noticeboard.
memo to a supervisor
letter to a worker about low attendance rates
telephone call to a customer
11
A communication net is:
the link between different departments
the computer network in a business
the route through which messages are sent between a group
another term for the internet.
12
What is the best method of communication if you want workers to discuss a new business plan?
noticeboard
staff meeting
telephone call
letter
13
Which one of the following is NOT a barrier to effective communication?
The message is too long.
The sender does not know if the message has been understood.
Poor body language from the sender giving a bad impression

Chapter 9: Communication Flashcards | StudBud