Duplicate of VA 101 Exam 1 Review

All team members who witness an accident that has taken place at the clinic should...

Any member of the staff can be held responsible for the cleaning and maintenance of patients

Increasing salaries plays a role in Employee Development?

Which of these does NOT encourage Employee Development:

SOP stands for what:

The practice manager decides on hiring staff, the budget and purchasing for the clinic.

Everyone hates being put on hold--how long should a client be placed there?

A Veterinary Technician is considered fully credentialed when:

Instituting a salary freeze will help take a veterinary hospital to the next level?

Owners respond best to loud high pitched voices on the phone:

What is the safest protocol for animals in the lobby?

My dog and I are flying to France-which certificate do I need?

The responsibility of the hospital manager include which of the following duties?

Communication barriers can be avoided by which of the following:

Without MVV's (mission,value, vision) owners operate the practice w/out which of the following.

Which is not a barrier to effective communication?

The most efficient location in the hospital should be the front?

Clinic phone operations should do the following:

This critical competency means being open to change & flexible work methods & adapting to changes

The ability to understand people and what motivates them

The office manager oversees the front office staff and trains the receptionist?

Responsibilities of a receptionist include which of the following:

I suspect a client is abusing their animal. I should:

When walking patients outside to potty; the area should be...

Effective Leadership qualities include:

The boxes in clinic storage are full of credit card slips--I can throw them out after__ years:

Kennel attendants are responsible for:

Exams rooms need to be cleaned only when visible hair/dirt is present.

Facial piercings and tattoos are considered unprofessional at work:

A good groomer should be responsible for recognizing abnormalities with pets:

This organization is designed to be the voice of the veterinary technician

A good groomer should be able to explain communicable diseases and zoonotic potential

Receptionists are responsible for:

The client/patient intake form should include:

Components of great leadership include which of the following:

Consent forms are explained so that owners understand treatment options and agree to pay for them.

Triage can best be defined as:

SMART--what does the S stand for?

The internet should be used for:

Communication barriers can include which of the following...

The credit card was declined--what should I do?

The receptionist should be able to: (may be more than one answer!)

The Master list/master sheet is the best place to find:

The rules for accepting a travelers check are what?

A Pet Insurance agent just came by the clinic and wants to put up some advertisements. Who do I ask for permission?

When dealing with an angry client you should:

What are the top issue(s) that cause conflict in the workplace?

What can a negative practice culture lead to?

At least 5% of the gross revenue should be set aside for staff continuing education?

What can a negative practice culture lead to?

Emotional Intelligence is being able to identify,assess & understand or control one's emotions

Staff job descriptions, roles & duties are found where?

What is the role of a meeting facilitator?

Who sets the SOC in the veterinary practice?

Defined as assessing how best to solve problems and determining when & how change is needed