Which of the following describes the Directive counseling approach?

Supervisor-centered and one-way communication focused on corrective actions

What is the first step in pre-session activities, and why is it important?

Diagnose; to tailor the session appropriately

Which of these should be avoided in a counseling session to prevent pitfalls and maintain a constructive environment?

Including personal likes/dislikes, biases, judgments, low EI, no follow up

What are the five basic rules for documenting a session?

Record accurately, only facts, problem's cause, action plan and follow up

What is the difference between feedback and counseling?

Feedback is evaluations and counseling is guidance

How is the baseball analogy used in the context of interpersonal communication?

To explain how delivery of the message affects the receiver

Preparing for a session involves several key steps. Which of the following represents an effective preparation process?

Plan, gather info, prepare space, anticipate challenges, clear purpose

What is a primary goal of the resolving phase in a counseling session?

Identifying the problem and ensuring they accept responsibility

How many approaches are there to preparing for a session, and what are they?

Three; Directive, Nondirective, and Combined

Event-oriented counseling is typically reactive and addresses which types of situations?

Immediate personal crises such as financial or family problems

What is interpersonal communication?

The process of exchanging ideas or meaning between people

What are the two major categories of counseling?

Event-oriented counseling and growth counseling

What are the three main phases in the interpersonal communication skills process?

Pre-session, session, and post-session

In performance and professional growth counseling, what actions should a supervisor take beyond planning goals?

Review performance, discuss goals, training options, and obstacles

What defines the Combined counseling approach?

(Non)directive, two-way communication focused on goals and problems

What should you avoid when closing out a session?

Introducing new material and ending on a negative note

Choose an example where you would have to switch between feedback and counseling.

When a subordinate is late due to depression

Which aspects if added to the definition of interpersonal communication can make it a very complicated?

Multi-directional communication and interactions between two or more people

What are the four components of responding in a session?

Questioning, reflecting, summarizing, and silence

How can you make sure the session was successful during the closing phase?

Summarize and reinforce solutions

What is a good practice before taking notes during a session?

Ask if they mind you taking notes and explain why you are

During a session, what are the key behaviors that demonstrate active listening and attentiveness to the subordinate?

Using appropriate eye contact, nodding, leaning in, and responding

How can you prepare yourself for problems you cannot help with during a counseling session?

Know the right referral agencies

What are the six steps to help resolve a problem or reach a goal?

Identify problem and responsibility, define goals, plan steps and timeline

What is important to do during the opening phase of a session?

Greet, establish rapport, and state the purpose clearly

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Interpersonal Communication

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Tests their knowledge and ensures everyone participates also lets them have more time for scenarios

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Questions 33

Answers

1
True or False: Interpersonal communication is only between two people for the purpose of gaining a shared meaning.
False
True
2
What are the three most critical factors to consider in selecting and preparing the setting for a session?
Time, cost, and resources
Location, space, and time
Audience, materials, and schedule
Technology, accessibility, and feedback
3
Which approach is Subordinate-centered, two-way communication, on questioning techniques to clarify situations?
Combined
Directive
Nondirective
Supervisory
4
Which of the following describes the Directive counseling approach?
Subordinate-centered, focused on questioning techniques to clarify and help
Supervisor-centered and one-way communication focused on corrective actions
Subordinate-centered with two-way communication aimed at problem-solving
Both directive and nondirective, two-way communication emphasizing collab
5
What is the first step in pre-session activities, and why is it important?
Review; to assess past performance
Execute; to begin the communication process
Diagnose; to tailor the session appropriately
Plan; to outline the agenda for the meeting
6
Which of these should be avoided in a counseling session to prevent pitfalls and maintain a constructive environment?
Setting clear expectations and measurable outcomes for future performance
Using empathetic listening techniques and providing supportive feedback
Including personal likes/dislikes, biases, judgments, low EI, no follow up
Encouraging open dialogue for subordinate to express concerns freely
7
What are the five basic rules for documenting a session?
Summarize discussions, list participants, date, key issues, next steps
Include personal opinions, record key points, feedback, use shorthand
Record accurately, only facts, problem's cause, action plan and follow up
Capture every detail, use jargon, store digitally, share with team, review
8
What is the difference between feedback and counseling?
Feedback is evaluations and counseling is guidance
Feedback is informal while counseling is formal
Feedback happens after sessions while counseling occurs during sessions
Feedback is given by peers while counseling is given by supervisors
9
How is the baseball analogy used in the context of interpersonal communication?
To explain how delivery of the message affects the receiver
To illustrate competitive behavior in communication
To highlight the need for speed in communication
To show the importance of team dynamics
10
Preparing for a session involves several key steps. Which of the following represents an effective preparation process?
Schedule session discreetly to focus on issues without prior notification
Plan, gather info, prepare space, anticipate challenges, clear purpose
Review recent performance and adjust goals based on feedback
Creating detailed session to ensure thorough coverage for emerging issues
11
What is a primary goal of the resolving phase in a counseling session?
Avoiding follow-through on proposed actions
Establishing timelines without defining clear goals
Providing generic feedback without setting specific goals
Identifying the problem and ensuring they accept responsibility
12
How many approaches are there to preparing for a session, and what are they?
Three; Directive, Nondirective, and Combined
One; Directive
Two; Directive and Nondirective
Four; Directive, Nondirective, Combined, and Independent
13
Event-oriented counseling is typically reactive and addresses which types of situations?
Immediate personal crises such as financial or family problems
General career advice and planning for future promotions
Conducting routine check-ins and monitoring daily performance metrics
Setting career goals and creating a plan based on recent evaluations
14
What is interpersonal communication?
The process of exchanging written instructions
The act of giving orders in a workplace
The process of exchanging ideas or meaning between people
The process of sharing technical information between teams
15
What are the two major categories of counseling?
Event-oriented counseling and growth counseling
Formal counseling and informal counseling
Internal counseling and external counseling
Group counseling and individual counseling
16
What are the three main phases in the interpersonal communication skills process?
Opening, middle, and closing
Planning, execution, and review
Pre-session, session, and post-session
Diagnosis, treatment, and follow-up
17
What analogy is used to describe the delivery of a message in interpersonal communication?
Football analogy
Baseball analogy
Soccer analogy
Basketball analogy
18
In performance and professional growth counseling, what actions should a supervisor take beyond planning goals?
Provide generic feedback without setting specific developmental milestones
Conduct weekly reviews to track progress and address immediate challenges
Review performance, discuss goals, training options, and obstacles
Delegate career planning to a subordinate and focus on immediate issues
19
What defines the Combined counseling approach?
Supervisor-centered and one-way communication focused on corrective actions
Subordinate-centered, two-way communication focused on problem-solving
(Non)directive, two-way communication focused on goals and problems
Supervisory-centered, two-way communication focused on providing guidance
20
What should you avoid when closing out a session?
Giving compliments to prevent pride
Asking questions to avoid prolonging the meeting
Introducing new material and ending on a negative note
Taking notes to keep the conversation flowing
21
Choose an example where you would have to switch between feedback and counseling.
During routine team meetings
While assigning new projects
When a subordinate is late due to depression
When a subordinate excels in a task
22
Which aspects if added to the definition of interpersonal communication can make it a very complicated?
Multi-directional communication and interactions between two or more people
Written documentation and interactions between two people
Multi-directional communication and the presence of a mediator
The presence of a mediator and written documentation
23
The solution does not need to be jointly agreed upon by both parties because the supervisor can accomplish it for them.
False
True
24
What are the four components of responding in a session?
Questioning, reflecting, summarizing, and silence
Commanding, discussing, presenting, and noting
Arguing, agreeing, interrupting, and explaining
Speaking, listening, nodding, and smiling
25
How can you make sure the session was successful during the closing phase?
Summarize and reinforce solutions
Schedule the next session
Introduce new topics
Hand out feedback forms
26
What is a good practice before taking notes during a session?
Ask if they mind you taking notes and explain why you are
Ensure you have writing materials
Start taking notes immediately without explanation
Prepare a summary before the session starts
27
True or False: You can only find out things about your subordinates by talking to them.
False
True
28
True or False: Work is needed for improving interpersonal communication skills
True
False
29
During a session, what are the key behaviors that demonstrate active listening and attentiveness to the subordinate?
Interrupting to give immediate feedback and keep the conversation focused
Using appropriate eye contact, nodding, leaning in, and responding
Checking your watch periodically to manage the session time effectively
Taking detailed notes to ensure all points are captured and revisited later
30
How can you prepare yourself for problems you cannot help with during a counseling session?
Delegate the problems to someone else
Pretend to have expertise in all areas
Know the right referral agencies
Ignore the problems
31
What simple act shows that you value someone during a session?
Reading
Listening
Talking
Writing
32
What are the six steps to help resolve a problem or reach a goal?
Identify problem, assign blame, define goals, make plans, follow up, profit
Gather data, set targets, assign tasks, monitor progress, and adjust goals
Find fault, set goals, make decisions, take action, review, adjust plans
Identify problem and responsibility, define goals, plan steps and timeline
33
What is important to do during the opening phase of a session?
Setting specific goals for the subordinate
Reflecting on past performance
Greet, establish rapport, and state the purpose clearly
Establishing clear timelines and milestones

Interpersonal Communication Flashcards | StudBud