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Duplicate of VCE Business Management Review Flashcards | StudBud
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Duplicate of VCE Business Management Review
Duplicate of VCE Business Management Review
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This test is based on all areas of study for VCE Units 3&4 Business Management
Flashcards
60 cards
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Questions
60
Answers
1
Lean Management involves
Elimination of waste! #zerodefects #JIT #Kaizen
Elimination of waste! #zerodefects #JIT #Kaizen
Elimination of waste! #zerodefects #JIT #Kaizen
Elimination of waste! #zerodefects #JIT #Kaizen
2
Forecasting is using data to predict materials needed for future production
True
False
3
"Management by Objectives" and "Self evaluation" are examples of
Motivational Strategies
Performance Management Strategies
4
One disadvantage of the differentiation strategy
Reduced profit margins
Brand loyalty is reduced
It can lower quality
Costs are often increased
5
a partnership has...
between 2 and 50 owners
between 2 and 15 owners
between 2 and 20 owners
between 1 and 20 owners
6
Which of the following is NOT one of Maslow's hierarchy of needs
Drive for profit
Social Needs
Safety and Security
Physiological
7
Which is not a drive in Lawrence and Nohria's motivation theory?
Acquire
Learn
Self-esteem
Bond
8
The commitment by an individual to the process of learning is known as
Personal mastery
Mental models
Team learning
Systems thinking
9
Checking products against quality standards at regular intervals is known as
Quality control
Quality assurance
Quality checks
Total quality management
10
"Sanctions" and "Support" are examples of
Performance Management Strategies
Motivational Strategies
11
If "staff absenteeism" is high, this might also impact the KPI of...
All of the above
Customer Complaints
Productivity
Net profit
12
Mediation...
helps disputing parties make a decision
makes suggestions on how to resolve a dispute
independent 3rd party offer advice to disputing parties
independent 3rd party helps facilitate conversation
13
Arbitration is used by the FWC to resolve disputes because
The third party decides a legally binding decision
The third party just listens and the parties come to a decision
The third party makes a non-legally binding suggestion
The third party encourages physical and verbal abuse until one cracks
14
Principles of Locke & Latham's theory
Clear, specific, challenging (not overwhelming), feedback
Clarity, challenge, commitment, task complexity, feedback
Specific, measurable, attainable, relevance, time
Acquire, bond, learn, defend
15
the tendency of a business to continue along its current trajectory due to a lack of enthusiasm
straight line theory
organisational inertia
restraining force
poor motivation
16
Training is a performance management strategy
True
False
17
Using past data and trends to predict future demand
Automated production line
Visionary
Just in time
Forecasting
18
Three elements of the operations system
Inputs, processes, outputs
Inputs, processes, services
Inputs, transformations, goods
Resources, processes, tangible
19
An advantage of "on the job training" is
It is more cost effective
All of the above
Current equiptment is used
Skills are improved in the current workplace
20
An organisation that represents and offers advice to employees
Fair Work Commission
Union
Employer association
Human resource manager
21
A contemporary case study in change is Woolworths having an in house bakery, butcher and healthy pre-made meals
True
False
22
Which is NOT a role of the Fair Work Commission
Provide advice on entitlements
Provide mediation, conciliation and arbitration
Make adjustments to awards
Approve industrial action
23
Which is false regarding Quality Control
An external organisation audits the process
It is a reactive strategy
Inspections occur at various production points
It reduces problems and defects
24
The ability of a manager to inspire and motivate employees towards business objectives
Management
Motivator
Leading
Communication
25
An example of a social responsibility consideration is
Changing suppliers: source from a local supplier
All of the above
Ensuring new technology doesnt produce more waste
keep employees informed of processes if downsizing (redundancy)
26
A example of a management skills is
Watching Netflix
Delegating
Being kind
Yelling at employees
27
Nohra's drive to "Learn" can be met by...
Opportunities for training
Giving incentives
Creating more "ongoing" contracts
Fostering trust
28
Labour redeployment is....
Moving employees to different jobs/location in the business
Redeploying employees
Implementing involuntary redundancy
Offering voluntary redundancy
29
Pull Principle involves
Striving for perfection
avoiding overproduction
30
The lower cost strategy is where a...
business aims to sell at the lowest price in its industry
business aims to be the low cost producer in its industry
business aims to lower costs
business aims to offer something unique to consumers
31
Public listed companies can have up to....
no specified maximum number of shareholders
50 shareholders
20 shareholders
200 shareholders
32
Autocratic, Persuasive, Consultative, Participative and laissez-faire are example of
Management skills
Employee agreements
Change management
Management styles
33
Which of the following is NOT a transition issue
Career coaching
Resume writing skills
unfair dismissal
job interview training
34
Both "Awards" and "Agreements" must include the 10 National Employment Standards and....
Annual Leave
Bonuses
Access to company car
Process to resolve disputes
35
What are Key Perfomance Indicators
A way to measure materials needed
specific criteria used to measure performance
A manner for a business to adopt change
Measure of driving and restraining forces
36
Which style is often most appropriate when decisions need to be made quickly?
Consultative
Participative
Laissez-faire
Autocratic
37
a financial reward system where employee pay is tied to their performance
Performance management
Incentives
Bonuses
Performance related pay
38
Which is NOT and area of management responsibility
Human resources
Corporate social responsibility
Sales and marketing
Technology support
39
An example of a contemporary case study is Woolworths using "discovery garden" to uphold CSR and marketing!
True
False
40
Driving forces support the need for change
True
False
41
An award is
Performance related pay
A form of incentive for employees
Minimum wages and conditions for employees
Minimum wages and conditions for employees in an industry
42
Three stages in Lewin's change model
Unfreeze, change, refreeze
Unfreeze, change, freeze
Unfreeze, status quo, consolidate
Freeze, move, refreeze
43
Performance related pay is a motivation strategy
False
True
44
Performance Appraisal is a performance management strategy
False
True
45
Locke and Latham say for goals bring motivation they must be
Created together, specific, and have feedback
Be too challenging to the employee with fail
Created by the boss with threats attached
Created by the employee and kept a secret
46
An advantage of career advancement as a "non financial" motivation strategy is
Retain valuable employees
Reward performance
Satisfy the 3 higher needs of Maslow
All of the above
47
Persuasive management style involves
Managers dictating their decisions
Convincing employees, with managment having the final say
Convincing employees, with employees having the final say
Working with employees to come to a mutually agreed decision
48
The values, ideas, expectations and beliefs shared by members of a business is called.
Human Resources
Motivation strategy
Corporate culture
Lean Management
49
Define level of staff turnover
the rate in which employees turn over
The rate in which employees leave the business
the rate in which employees leave the business and replaced
the rate in which employees don't turn up to work
50
How is Woolworths upholding CSR?
Making profit
Having a wide variety of products
Ooshies
Produce sourced from local farmers
51
A disadvantage of "pay increase" as a financial motivation strategy is
Can be difficult to cut pay if performance drops
Gives new employees a clear target
52
Examples of improvements in operations management may be
Automated production lines
All of the above
Web development
Computer Aided design
53
An example of a contemporary case study is Aldi having limited brands (Porters Low Cost)
False
True
54
An example of a contemporary case study using (Unfreeze, Change, Refreeze) is Coles removing plastic bags
True
False
55
A DIFFERENCE between Maslow and Nohria is...
"Acquire" and "Physiological" needs are similar
"Bond" and "Social" needs are similar
Maslow is a set of steps; Nohra's 4 drives can be simultaneous
Place importance on employee satisfaction
56
Which management style has decentralised decision making?
Consultative
Participative
Autocratic
Persuasive
57
The role of the FWC is to
Administer regulation of industrial action
Help parties resolve workplace disputes if medication and conciliation fail
All of the above
deal with application for unfair dismissal
58
Zero defects is striving for perfection in the business
True
False
59
Define a sole trader
A business owned and operated by one person
A business with one customer
A business with one shareholder
A business owned and operated to fill the needs of government policy
60
Empowerment is an example of a
High-risk strategy
Management skill
Management style
Low-risk strategy
