The first step in the problem-solving process is to ____.

identify the problem and define it clearly

Which of the following are key strategies for ensuring your success as a medical assistant?

Critical thinking, time management, and stress management

One of the effects of good time management is ____.

eliminating the stress of work overload

As a medical assisting professional, your attitude ____.

allows you to learn from criticism

Which of the following actions is most likely to help a person reduce stress?

Identify sources of conflict and try to resolve them.

Which is not a technique for maintaining professional boundaries with a patient?

Agree to meet the patient outside the workplace

Which of the following statements describes knowledge?

Understanding the "why" of what you are doing

Which of the following is not considered part of team dynamics?

Taking credit for individual successes

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Chapter 3

24 termsStudBud Administration137 plays

Professionalism and Success

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Questions 24

Answers

1
Which of the following is not included in the professional behavior of comprehension?
Having information
Knowing how to use information
Releasing information
Analyzing information
2
The first step in the problem-solving process is to ____.
identify the problem and define it clearly
clearly identify the objectives to be achieved
analyze the potential solutions and strategies
identify the potential effects of the problem
3
Which of the following are key strategies for ensuring your success as a medical assistant?
Critical thinking, time management, and stress management
Professional appearance, teamwork, and critical thinking
Work quality, punctuality, and stress management
Teamwork, organization, and professional boundaries
4
Showing up for work on time every day is an example of what type of skill?
Soft skill
Hard skill
Dependent skill
Competency skill
5
One of the effects of good time management is ____.
eliminating the stress of work overload
increasing your personal stress
being overly busy
having less time for your personal life
6
Which of the following involves careful listening, observing, speaking, and writing?
Empathy
Professional judgment
Critical thinking skills
Communication skills
7
Which of the following occurrences is not likely to be a cause of stress?
Learning a new skill for your job
Having an argument with your best friend
Forgetting to complete a homework assignment
Making a good grade on a test
8
The first impression the MA will make on patients, coworkers, and providers is their _________.
credentials
credentials
appearance
work quality
9
An example of a behavior that reflects integrity in a medical assistant is ____.
wearing the proper clothing
showing self-confidence
being honest
always having a positive outlook
10
Which of the following is not one of the stages that lead to burnout?
Honeymoon phase
Brownout phase
Full-scale burnout phase
Boredom phase
11
As a medical assisting professional, your attitude ____.
allows you to learn from criticism
should become aggressive when necessary
should be true to your own feelings
can be different with coworkers than with patients
12
Which of the following actions is most likely to help a person reduce stress?
Reduce the amount of time you spend exercising each week
Identify sources of conflict and try to resolve them.
Allow yourself exactly 6 hours of sleep each night
Oppose anything that will cause a change in your life.
13
Your work ethic is the result of your ____.
technical skills
job title
professional behaviors
physical ability
14
Knowing what you know and what you don't know is part of being ____
persistent
punctual
self-confident
persistent
15
What is the term for the ability to identify with and understand another person's feelings?
Rationalization
Experience
Empathy
Sympathy
16
Which is not a technique for maintaining professional boundaries with a patient?
Address the patient by his or her last name
Agree to meet the patient outside the workplace
Avoid giving the patient money
Do not offer advice on personal matters.
17
Burnout phase when early enthusiasm and energy give way to chronic fatigue and irritability?
Honeymoon phase
Boredom phase
Brownout phase
Full-scale burnout phase
18
A personal qualification of being an effective and productive medical assistant is to ____.
take a patient's vital signs
pass an accreditation exam
have experience as a nursing assistant
show respect to patients
19
Which of the following is not an example of a hard skill?
Taking vital signs
Coding for insurance purposes
Being honest
Scheduling appointments
20
Which of the following statements describes knowledge?
Memorizing the steps in a procedure
Observing professional boundaries
Understanding the "why" of what you are doing
Ability to learn, retain, and process information
21
When organizing tasks on a very busy day, the MA is displaying which professional behavior?
Empathy
Teamwork
Prioritizing
Self-confidence
22
Which of the following is not considered part of team dynamics?
Avoiding interpersonal conflict with other team members
Taking credit for individual successes
Assisting each other on a daily basis
Being considerate of all team members' responsibilities
23
Which of the following is an example of a soft skill?
Managing medical records
Assisting a physician with patient examination
Being dependable
Cleaning an exam room
24
Soft skills are difficult to observe and evaluate because they reflect a person's ____.
experience level
experience level
attitudes
appearance

Chapter 3 Flashcards | StudBud