Memos don't include the recipient's address because...?

They're usually sent to a business's own employees

When preparing to negotiate, you should...

Decide what concessions you can ask from the other party

One advantage of instant messaging is that it....?

Is almost as fast as a phone call

If you can't meet your commitment after negotiating an agreement, you should...?

Try to make up for any problems you caused

One side giving up something to reach an agreement.

A country's rules of business etiquette reflect...?

The country's overall social customs and attitudes

Entrepreneurs who learn the social etiquette of a different culture....?

Participate more effectively in international negotiations

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Business Communication

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Entrepreneurship- Chapter 4: Business Communication

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Questions 12

Answers

1
In a negotiation, it is important to focus on....
Winning
Making sure that the other party concedes more than you do
What you need
What you want
2
Memos don't include the recipient's address because...?
They're written as reminders to yourself
They're usually sent to a business's own employees
They're going to unknown recipients
They're used as notes in negotiation
3
To get the most from a video conference....?
None of the above
Use the mute button while talking
Wear bright clothing
Avoid making unnecessary noise
4
On an envelope, the return address is...?
In the upper-left corner
In the upper-right corner
In the center of the envelope
On the back of the envelope
5
When preparing to negotiate, you should...
Develop an aggressive, confrontational style
Focus on your wants, not your needs
Decide what concessions you can ask from the other party
Get the other party to give you everything you want
6
In a letter today, "cc" stands for...?
Courtesy copy
Complete copy
Complimentary copy
Carbon copy
7
One advantage of instant messaging is that it....?
Gives you plenty of time to compose messages
Allows complete privacy
Is almost as fast as a phone call
Lets you see and hear the other party
8
A good speaker....?
Discourages listeners from asking questions
Avoids making eye contact with listeners
Encourages participation
Uses gestures constantly
9
If you can't meet your commitment after negotiating an agreement, you should...?
Try to make up for any problems you caused
Avoid negotiating in the furture
Point out ways the other party contributed to the problem
Avoid doing business with the other party again
10
A concession is...?
Communication so everyone wins
Neither side giving up
All sides giving up something to reach an agreement
One side giving up something to reach an agreement.
11
A country's rules of business etiquette reflect...?
The countries openness to outside entrepreneurs
The country's overall social customs and attitudes
All of the above
The country's level of economic development
12
Entrepreneurs who learn the social etiquette of a different culture....?
Can't negotiate in good faith
Participate more effectively in international negotiations
None of the above
Miss business opportunities in their own country

Business Communication Flashcards | StudBud